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WD TV Live Plus problems

Discussion in 'Tech Talk - Gadgets, Gizmos and Technology' started by reber1b, Jul 7, 2012.

  1. reber1b

    reber1b Legend

    Jun 14, 2007
    My TV Live worked fine for at least two years until last week. The problems began for no apparent reason -- no changes in the TV, or the network or the device itself. The first thing I noticed was the display turned a reddish purple instead of the usual blue color, and I could no longer view Netflix movies. I turned the power off and back on -- no improvement. Next, I unplugged the power cord and let it set for a while, than plugged it back in -- no improvement. Next, I pushed the reset button for ten seconds. After that, the screen returned to blue but it still would not play Netflix movies. The Netflix selection screen was normal, and I could select a movie, but it would only start to play, that is, the first red progress bar would appear and show progress, but that was all -- no second progress bar and no movie. After that, I checked for firmware updates and was told I had the latest. After that, I reset the device to factory defaults -- no improvement. I tried Pandora where I had all the display but no audio. I went to YouTube where the videos played normally but with no audio. I have an eSATA hard drive connected via USB to the device, and when I tried to play music files, I could see all the visual displays but with no audio even though the progress bar indicated the track was playing. I tried Netflix and Pandora on my Logitech Revue, and everything is normal using that device, but I'd rather be able to use the WD because of its very small and well designed remote control compared to the Revue's clumsy keyboard.

    It seems I have now reached a deadend, and have run out of ideas. So, any tips, tricks, suggestions or ideas would be greatly appreciated. I've posted this problem on Western Digital's Communuty forums for this device, but have not received any useful answers yet, so I thought I'd run it by you guys.
  2. dorfd1

    dorfd1 Icon

    Jul 15, 2008
    I also have a wd live plus, I normally use hdmi. if I use component video and I try to use rgb color space it causes the colors to get all wrong and have a red tint to it.

    I use the wdlxtv 1.05.04 firmware and have no issues with netflix.

    what output are you using?

    if you are using component video you might have to changed the color space to yuv and the audio.

    if you are using hdmi you might also have to switch to a different color space or try changing deep color mode.

    if you use the red/white cables for audio then the device audio settings has to be set to stereo

    if using optical audio the device has to be set to digital audio through optical

    if using hdmi for audio then device has to be set to digital audio through hdmi.

    what firmware version are you using? the latest version from western digital has bugs.

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