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Weird problem after upgrade (no tuner 2 signal)

Discussion in 'DIRECTV Installation/MDU Discussion' started by Athlon646464, Mar 12, 2010.

  1. Athlon646464

    Athlon646464 Gold Members DBSTalk Gold Club

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    Feb 23, 2007
    Uxbridge, MA
    I've never had a problem until yesterday's upgrade.

    I had 2 HR21's and 1 D12. I upgraded the D12 and they brought me an HR23.

    During the install there was no signal on tuner 2 on the new DVR. He checked around and I noticed he 'rebooted' (unplugged and plugged back in) this (which is in my basement):

    [​IMG]

    That seemed to fix the problem and he finished up and went on his way.

    Later last night I went to watch one my original HR21's, and there was no signal to tuner 2. I then 'rebooted' the device myself to see if it would fix the situation. It did, but knocked out tuner 2 on my other original HR21!

    I 'rebooted' again, and now my new HR23's tuner 2 is dead (and the 2 original HR21's are back to normal). That is how I have left things, because essentially I now have what I started with, 5 tuners (instead of 6), and all in the same places they've been for months.

    What can I do (without having to take another day off from work) to fix this myself?

    I would like all 6 tuners working. :eek2:
     
  2. BattleZone

    BattleZone Hall Of Fame

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    That "thing" is the power inserter for your SWM. I'm assuming you have either a SWM LNB or a SWM8, correct? And not a SWM5?
     
  3. jpitlick

    jpitlick Icon

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    Apr 19, 2007
    Unplug that power inserter (PI) and all of your receivers. Plug each one back in one at a time starting with the PI. Wait for each DVR to come back up before powering up the next. If that still doesn't make all the tuners work, rerun the Satellite Setup on the affected DVR(s).
     
  4. jpitlick

    jpitlick Icon

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    Apr 19, 2007
    Unless the D* tech installed a SWM5, you should not have a problem getting 6 tuners to work.
     
  5. Athlon646464

    Athlon646464 Gold Members DBSTalk Gold Club

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    Uxbridge, MA
    I don't know........

    Can you tell from these pictures?

    [​IMG]

    [​IMG]

    It was installed back in April of '08.
     
  6. jdspencer

    jdspencer Hall Of Fame

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    That looks like either the SWM5 or SWM8 as there are four lines connected from the dish. If it's the SWM5 you'll need to replace it with the SWM8 to get the sixth tuner working.
     
  7. Athlon646464

    Athlon646464 Gold Members DBSTalk Gold Club

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    It was installed with my original installation. Will they charge me more when I call them and tell them to change it? I got a great deal on the DVR upgrade.:confused:

    Also - If I get on a ladder and take a close look, what should I look for to verify it is a 5?
     
  8. Go Beavs

    Go Beavs Hall Of Fame

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    I think you can check that from your satellite signal screen in system setup.

    Press menu -> Parental, Fav's & Setup -> System Setup -> Satellite -> View signal strength and hit the '-' button until SWM is displayed for the satellite.

    If you have 9 numbers it's a SWM-8. I believe 6 numbers would be a SWM-5.
     
  9. Athlon646464

    Athlon646464 Gold Members DBSTalk Gold Club

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    Will try that later today - I'm at work now.

    Thank you all!
     
  10. jpitlick

    jpitlick Icon

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    Apr 19, 2007
    It looks like a SWM5. The SWM8 has 3 Legacy ports and yours only has 2. (the ports on the left side in the picture). If you can get a closer look at it, it should say SWM-5 on it. You should probably be able to get D* to replace it with the SWM LNB. You may have been in a test market for the SWM5 when it came out. The installer probably should have known better when he replaced your D12 with the HR23. If D* wants to charge you more than $50 to replace the SWM5, you should just get a SWM8 off eBay.
     
  11. jdspencer

    jdspencer Hall Of Fame

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    Request the SWM LNB from DirecTV, which what should have been done when you upgraded to 6 tuners. This should have been part of your upgrade.
     
  12. Athlon646464

    Athlon646464 Gold Members DBSTalk Gold Club

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    I just spoke to the installer's supervisor who came to the house yesterday. He said that even if I have the 'SWM5', that there is a simple fix by using a splitter. He's meeting me at the house today at 4:30pm.

    What should I watch for?

    I called him because the installer gave me their phone numbers should I have any problems. I tried the installer and could not reach him, so I called his supervisor. He seemed very accommodating on the phone.
     
  13. longrider

    longrider Well-Known Member DBSTalk Club

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    If you have an SWM5 a splitter wont help. The issue is it can only support 5 tuners, it doesn't matter if it 5 receivers or 2 dvrs and 1 receiver
     
  14. Athlon646464

    Athlon646464 Gold Members DBSTalk Gold Club

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    Thanks - that's what I thought from reading earlier replies. We'll see what happens tonight.

    Hopefully he'll have what he needs on the truck.
     
  15. RobertE

    RobertE New Member

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    Sounds like the supervisor has no clue what he's doing. :nono2:

    There are a few fixes:
    1) Replace the SWM5 with a SWM8
    2) Replace the SWM5 with a SWiM LNB
    3) Configure one of the DVRs for single tuner mode.
     
  16. BattleZone

    BattleZone Hall Of Fame

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    The OP was in one of the trial markets for the SWM systems and is one of a small number of people who were ever installed with a SWM5. The SWM5 was never put into full production, and only a small number of pre-production samples were ever made. And this is an example of why: 5 tuners is just too few to be practical.
     
  17. David MacLeod

    David MacLeod New Member

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    if it were me I'd ebay an swm8, drop it in, call it a day instead of battling directv and installers not familiar with the swm5.
     
  18. randyk47

    randyk47 Icon

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    San Antonio, TX
    I agree. If it ain't broken then don't fix it and since his present dish is working great I'd swap out the SWM5 for SWM8. I really like mine and it's been up and running for 15 months without a second of a problem.
     
  19. Athlon646464

    Athlon646464 Gold Members DBSTalk Gold Club

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    Not here yet. If he doesn't have the 8 on the truck, I'll buy one and do it myself if D* won't do it. (I haven't called them yet, as I called the installer first.)

    Thanks for all the advice, and I'll keep y'all posted.
     
  20. Athlon646464

    Athlon646464 Gold Members DBSTalk Gold Club

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    Hmmmmm - I have 9 numbers.

    It says 'Satellite Transponders (9 total at SWM)'


    1-8 100 0 0 0 100 0 0 0
    9-16 0
     

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