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well lets see if DTV steps up!

Discussion in 'DIRECTV General Discussion' started by onebadmofo, May 24, 2012.

  1. May 25, 2012 #41 of 103
    TBlazer07

    TBlazer07 Grumpy Grampy

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    RE: "These kind of customers is part of the reason prices increase."

    A very large number of people do ask for and get discounts. If asking for a discount was wrong they wouldn't give "these kinds of customers" one but they do so why not take advantage of it? Obviously while DirecTV may not like it they approve of it or it would be prohibited. They could simply "rule" NO MORE DISCOUNTS FOR EXISTING CUSTOMERS and it would end.

    It's you're choice not to seek a discount, that's fine, but if that's how the system works why shouldn't people take advantage of it? Does that make them bad people? It's part of how capitalism and the free enterprise system works. Lot's of negotiating.

    Don't you think DirecTV or any provider negotiates the lowest price with their programming providers? They even go as far as threating to drop them if they don't drop their price. Sound familiar? :) Getting the lowest price is part of the American experience and negotiating, threating, and cajoling are a big part of that process. If they don't give in you just move along to the next provider or supplier. That's part of the cost of doing business.

    If one doesn't like it or is too timid or lazy to "fight" or ask for a discount or simply doesn't care about the cost because money is no object then so be it.

    I once asked a car salesman "how can he sell a car with such a large a discount" and his reply was "because there is always someone who doesn't negotiate and will pay full price or over full price for it."
     
  2. May 25, 2012 #42 of 103
    TBlazer07

    TBlazer07 Grumpy Grampy

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    LOL, brilliant minds think alike. :lol:
     
  3. May 25, 2012 #43 of 103
    terryfoster

    terryfoster Godfather

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    You'll probably never get the proof you're asking for in writing, but a number of other threads I've seen on this site would seem to indicate that DirecTV has ways of connecting you with your wife beyond the obvious name and address similarities. This may be as simple as checking her credit history.

    So, if you're wanting "proof," I'd recommend doing some searches to check out other people's experiences with trying to sign up again as a new customer.

    Whether or not what you're doing is right is not really for me to say, but re-signing seems like a long shot from other's experiences.
     
  4. May 25, 2012 #44 of 103
    damondlt

    damondlt New Member

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    Its not Fraud anyway. Some of you guys read way to much into this.

    He still paying his bill, So what if after 10 years with a company he might want an offer. Big deal!

    You guys think Directv gonna give you an award for telling a 10 year customer on a Satellite forum " NO you can't have a discount and you shouldn't ask for one"

    Its not uncommon to negotiate price or equipment. And there is no law that says you can't.

    You think Directv should just pay the networks what ever they are asking?
    Its the same thing!


    So after he just spent at least $12000 in the past 10 years on services, Directv can't throw him one friggen piece on "LEASED" equipment.
    Gimmie a damn break!:rolleyes:
     
  5. May 25, 2012 #45 of 103
    Scott Kocourek

    Scott Kocourek Well-Known Member

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    Just a friendly reminder to keep this thread friendly. Please do not throw around insults or make it personal.
     
  6. May 25, 2012 #46 of 103
    MysteryMan

    MysteryMan Well-Known Member DBSTalk Club

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    Wonders why consumers expect discounts and freebies from their entertainment service providers (cable, satellite, ect.) but not from their other service providers (electric, water, phone, heating fuel, ect.)?
     
  7. May 25, 2012 #47 of 103
    raott

    raott Hall Of Fame

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    Simple. You have options with some providers and no options with others. It is called competition. If D* felt they were in the type of business where they were the only option, they would not negotiate with a customer, they are free to say "no".
     
  8. May 25, 2012 #48 of 103
    MysteryMan

    MysteryMan Well-Known Member DBSTalk Club

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    I and many others used to get anniversary gifts from DirecTV. Not any more. Have you ever considered there may have been a shift in policy at DirecTV? Being a loyal customer with any service provider entitles you to nothing. You get what you pay for.
     
  9. May 25, 2012 #49 of 103
    raott

    raott Hall Of Fame

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    I'm not sure what that has to do with your original question, but I'll bite. Entitlement has nothing to do with it. These aren't government programs. It is an arms length business relationship. Negotiating is not being entitled. Do you pay sticker price for your cars? Do you expect D* to pay whatever their programming or hardware providers ask for without negotiating?

    If D* has decided no more negotiations, that is their business. They are not a family member of mine, they are someone I do business with, loyalty plays no role in either direction.
     
  10. May 25, 2012 #50 of 103
    ndole

    ndole Problem Solver

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    The method that the OP is planning on using to re-sign as a new customer has about a 1/1000 chance of succeeding. The order might get as far as being scheduled and getting a tech in the driveway and working. But, as soon as that tech tries to activate the first IRD, activation would fail because the account would automatically be flagged for fraud investigation. Fraud or not, that's how it works.
     
  11. May 25, 2012 #51 of 103
    bman3333

    bman3333 Mentor

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    I play the two year and switch game in order to gain the best deal from DirecTV. Keep in mind, D*tv doesn't consider you a new customer until your account has been inactive for atleast one year. After you cancel, you will start receiving monthly or twice monthly letters from DirecTV offering to win back your business. The offers are not as generous as "new", but much better than what they offered.
     
  12. May 25, 2012 #52 of 103
    onebadmofo

    onebadmofo AllStar

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    Real simple: water, electric, heating, AC you have NO choice in who you do business with. If you had options, you can bet there would be a lot of competition, negotiating going on IMO...
     
  13. May 25, 2012 #53 of 103
    onebadmofo

    onebadmofo AllStar

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    Well you guys aren't gonna believe what basically occrurred. Absolutely crazy. I said I wouldn't "gloat or say I told you so" but this pretty crazy what happened. Anyway, I had DTV setup to cancel Monday, the 28th. Long story short, last nite at about 1AM pacific, my service right in the middle of watching Fringe goes off! Even tho I was very clear with the retentions manager about holding off til the 28th to cancel my service. That way I could get some rabbit ears and line up Dish to come out if I couldn't work it out with DTV. I also figured I'd give the weekend to DTV to see if they'd make me an offer as some had suggested could happen.

    Well again, back to last nite. Service gets cut 1AM Pacific. I'm pretty livid, but also to the point thinking maybe this is a "sign" to move on. I call DTV this morning to get it reactivated and to let them know it's supposed to cancel on the 28th. I get a very good retention rep who apologizes and gets my service restored promptly. As she's doing this, she tells me a "welcome back" offer or something had popped up 2 HOURS after my service was turned off. Must automatically generate or something.

    Basically, I got the HR34 for 99 bucks, I'm keeping my other 4 DVR's(they are swapping out the slow DVR at no charge)so I'll have WHDVR wired up now which is what I wanted. Also, I got the Sunday Ticket for FREE, and Choice Extra with all the movie channels for 3 months, and the Sports as well out the door about 70 dollars a month for the first year.

    I had to do a new 2 year agreement which I was fine with anyway after 10 years.

    A couple of things I read last nite also had me rethinking Dish. One big one was it appears they are losing AMC possibly. Considering Walking Dead is one of my favorite shows, that could have killed a move to Dish on it's own. Also, maybe it's me, but their equipment is just fugly looking. Not a huge deal, and I could have looked past it, but that stuff to me is ugly. Also, after researching this forum(which is excellent)it seems that the PQ is definately better on DTV at least in HD format. I don't watch one show in SD, which it appears Dish has an edge on in that format.

    Either way, it all worked out great. I'm still a 10 year customer technically I was told. I just got pretty much the "new customer" deal.

    Very happy with my new package/deal. I was prepared to make the change if needed. But again, still very pleased that I didn't jump ship immediately and switch to Dish so as DTV and I could work it out....

    For the record, I still don't think putting it under you're wife's name is "fraud". Just not buying it folks....

    Either way, happy as a pig in mud. Install is tomorrow already!
     
  14. May 25, 2012 #54 of 103
    JoeF

    JoeF Legend

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    The idea that negotiating a lower price somehow results in across the board price increases is flawed logic. ST is a prime example, they didn't dramatically lower the price because everyone was being nice and paying full price. They did it because subscriptions were down and they wanted to increase the number of subscribers (supply exceeds demand = lower price).

    The entitlement theory is also shakey. New subscriber rates are a DirecTv creation, not a customer creation. Any marketing executive worth a poo knows that they will offend some long term customers by playing favorites with prices. So the car buying comparison isn't whether or not you negotiate a lower price, it's will you pay $20,000 for the same car that they sold to someone else for $18,000.
     
  15. May 25, 2012 #55 of 103
    MysteryMan

    MysteryMan Well-Known Member DBSTalk Club

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    So in the end the grass wasn't greener looking at DISH and DirecTV isn't that bad after all.
     
  16. May 25, 2012 #56 of 103
    sigma1914

    sigma1914 Well-Known Member DBSTalk Club

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    I always ask for discounts every few months with the understanding they can & have said no. I called about a week ago to downgrade from Premier where I'm already getting $25 off a month. They asked why & I said it's money...they gave an extra $25 for 6 months on top of the current $25. So, I'll be receiving $50 off for 4 months and $35 for like a year.
     
  17. May 25, 2012 #57 of 103
    sigma1914

    sigma1914 Well-Known Member DBSTalk Club

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    You don't have any proof of that. They could very well have had the ST price negotiated into the contract.
     
  18. May 25, 2012 #58 of 103
    lparsons21

    lparsons21 Hall Of Fame

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    I'm glad to see he got what he wanted from Direct.

    And from the start of this thread that seemed to be what he wanted. IOW, he wanted a deal from D* and they finally ponied one up. Oddly it took a screwup on their part to kick it in.

    His talk of Dish was as a backup and was never the first desired result.
     
  19. May 25, 2012 #59 of 103
    lparsons21

    lparsons21 Hall Of Fame

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    Absolutely, they could have negotiated a new price structure. And I'm sure they did it out of the goodness of their heart, just like the NFL reduced the cost to have the package. I mean in all the years that cable/sat providers, and sports entities have been around, they always have us consumers in mind.

    <now I'll pull my tongue out of my cheek> :)
     
  20. May 25, 2012 #60 of 103
    onebadmofo

    onebadmofo AllStar

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    Well I said from the get go, I was happy with my service/rates. Just unhappy with slow DVR and the fact that after 10 years and 15k, they were playing hardball on a new receiver and ST.

    Forgot to mention, also getting the Direct Cinema setup as well which looks to be pretty cool.

    Either way, like I said, glad it worked out. The more I looked at Dish, the more I wanted to stay here and work it out...:D
     

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