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Went Back To DirecTV - Terrible Decision!

Discussion in 'DIRECTV General Discussion' started by Dood, Apr 22, 2012.

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  1. Apr 24, 2012 #61 of 105
    sigma1914

    sigma1914 Well-Known Member DBSTalk Club

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    Since these trolls won't stop (technically they're not breaking rules so they can't be banned), all we can do is follow the advice in my signature. ;)
     
  2. Apr 24, 2012 #62 of 105
    RACJ2

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    I tried that, but the dog still wouldn't let go!
     
  3. Apr 24, 2012 #63 of 105
    Dood

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    Sorry, but these comments seem like something from a corporate shill. You make it sound like these DVR problems are something new. Everyone knows - for fact - that these issues have magnified ever since they dumped the TIVO system and went on their own.

    Anyone remember how bad the sound drops use to be? It took them over 6 months to address it. Once that was fixed, it then became a comedy of errors, fix one issue, create another.

    Anyone can post "A fix is on the way, trust me I know!", but the problem is just like the "Little boy who cried wolf"....

    I was the stupid one to be sucked into going back to DirecTV by their sales pitch, but NEVER again. I will take the early cancellation fee and move on - forever.

    DirecTV could learn a LOT from Dish Network. In my 5 years with Dish, I had no problems with any of their DVRs. let me repeat that. I had NO problems with ANY of their DVRs.
     
  4. Apr 24, 2012 #64 of 105
    RACJ2

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    Hey Dood, sounds like its the best move for you. Once you lose faith in a company, you'll never be happy. Good luck!

    For me, what HD channels I get are more important then any issues I had (other then my HR22 was failing). Now if I had some of the issues others are having, I might feel different.
     
  5. Apr 24, 2012 #65 of 105
    MattScahum

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    Sounds like DirecTV is not for you based on what you value. The question I have is if you had major issues with the hardware before, and that was a huge part of why you left, then why would you accept a deal to come back to a company that doesn't have equipment that meets your expectations? That would be similar to myself leaving DirecTV and going to Dish or Time Warner, which lack the amount of programming that I watch and the teams in sports that I follow aren't available for me for watch on either of those providers. You could give them to me for free and I wouldn't take the offer because I would be unhappy. I know peoples bottom line monthly price is important, but I couldn't possibly sacrifice something important just to hit the bottom line. I'd bite the bullet and find something else that didn't hold as much importance to me and cut it out.
     
  6. Apr 25, 2012 #66 of 105
    Laxguy

    Laxguy Honi Soit Qui Mal Y Pense.

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    There are millions of DIRECTV® subs who can say the same thing. They just aren't among the few hundred on this site who seem to have nothing but problems to write about.
     
  7. Apr 25, 2012 #67 of 105
    Dood

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    Why? Because I thought after 5 years of being away they would have made some kind of improvement. But instead, with my DVRs, they have actually taken several steps back.
     
  8. Apr 25, 2012 #68 of 105
    Mike Bertelson

    Mike Bertelson 6EQUJ5 WOW! Staff Member Super Moderator DBSTalk Club

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    I have to disagree that this statement. The current DVRs are way ahead of where they were five years.

    When I got my HR20-700 there were plenty of issues with missed recordings, the live buffer flushing when watching recordings and the background tuner starting a recording, pinky, etc. I haven't seen any of those issues since '07.

    I understand you're unhappy with your current hardware. I get that and you have every right to vent but if you're having these kinds of issues, and more, than there is something drastically wrong with your setup that needs to be fixed. You are probably experiencing some slow/sluggish response that others have reported with the UI but under no circumstances should you be having issues worse than what existed five years ago. Seriously, that would be abnormal and something that can probably be corrected.

    What specifically is a step backward? Maybe we can figure out what is different about your setup that gives you more problems than you had five years ago.

    Mike
     
  9. Apr 25, 2012 #69 of 105
    RACJ2

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    The reason for that is because most come here looking for help. If someone can't help them resolve their issue, they get upset. So then each day they go to watch TV, they get the same frustrations. So I can't blame anyone for venting here or being upset with their current issues. Fortunately, I'm not having these issues.

    The other thing to consider is people don't normally talk about how great their provider is, unless their looking to get a referral credit. And when someone has a bad experience, that's when they start telling people about a company. Like when I called AT&T yesterday to cancel DSL and reiterated before I hung up, that I want to keep my pots line. Well, today I have DSL and no pots line. If it worked out fine, I wouldn't have posted this. And I'm sure I will tell this story to others over the next few days.
     
  10. Apr 25, 2012 #70 of 105
    APB101

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    ;) Hey, it's only money! That $300 can be replaced. There are worse, costlier mistakes.
     
  11. Apr 25, 2012 #71 of 105
    zimm7778

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    Interesting. I switched to Verizon this past Friday to save money and thought it'd be a better fit. It's now the following Wednesday and a Directv technician is here as we speak reinstalling their lines and I'm reconnecting with them.
     
  12. Apr 25, 2012 #72 of 105
    gfrang

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    I stooped thinking about leaving D*at least two years ago. Why? because there's no place to go. Pricing is the only reason why i would leave but not for Commcrap ,Veirzon is not a option,no fiber in my area, Dish is ok but i like the programing i am getting.As far as equipment goes all you have to do is keep on calling them until their are sick of listening,they will evidently find a cure.

    If and when i decide to leave i will just use the antenna and iptv.
     
  13. Apr 25, 2012 #73 of 105
    Araxen

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    The current DVR's may be faster but try getting one out of Directv. Who do you have to sleep with over there to get one? I upgraded two receivers last year and they sent me two HR21's. As long as they are still shipping out old hardware his grievances are justified.
     
  14. Apr 25, 2012 #74 of 105
    Mike Bertelson

    Mike Bertelson 6EQUJ5 WOW! Staff Member Super Moderator DBSTalk Club

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    His grievances may be justified but I have a four year old HR21-100 and and HR22-100 and neither of those DVRs take 15 seconds from delete to Playlist. That's abnormal.

    However, his grievance is that the current DVRs have worse problems than what he had five years ago. In 2007 we had problems with missing recordings, flushing live buffers, freezing/rebooting receivers, etc. If he’s having worse problems than what we had in early 2007, then I think there is something wrong with his current setup. Those kinds of issues are abnormal and I believe we may be able to help reduce some of his frustration.

    Mike
     
  15. Apr 25, 2012 #75 of 105
    raott

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    With the current release (not the one that came out today), it is not abnormal for it to take 15 seconds from delete to playlist. Does it happen every time? No. But there are major issues that can hardly be called abnormal.

    For example, I posted earlier today that, yesterday, it took 15 seconds from the press of the "info" button for the info to come up. Today, it took 2. There are wide swings with simple tasks.

    Hopefully the new release makes those issues truly abnormal.
     
  16. Apr 25, 2012 #76 of 105
    MattScahum

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    I would agree with Mike in the fact that I doubt they have taken a step back. Same problems? Sure, but saying the equipment took a step backwards is ridiculous. Also, seeing that you have been a member here for quite some time, I would assume that you would consult some members on here about issues with hardware before just assuming something has changed. It would be similar to being a member on a blog that talks about a restuarant you used to go to all the time, but because of terrible food and staffing you decided to go elsewhere. Being a member of that site, I would find it beneficial to find out if the food has taken a turn for the better and if the staff is nicer at present time.
     
  17. Apr 26, 2012 #77 of 105
    Davenlr

    Davenlr Geek til I die

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    HR20 good.
    HR21 step back
    HR22 staying back
    HR23 dont know why they bothered
    SWM/MRV step forward
    HR24 FINALLY, step forward past HR20
    HDGUI, opps, step backwards (slower and no added screen info to show for it)
    HR34 Step forward? Jury is still out. Was faster when I bought it than it is now.

    It seems every time they have it nailed, they change something to keep up with DISH or other competitors and render a perfectly happy customer dissatisfied. Now they are screwing with the remotes. What is next?
     
  18. Apr 26, 2012 #78 of 105
    Dood

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    Does it really matter where these DVRs stand now as compared to a few years ago when the fact is they are still buggy, slow and plodding? Does it matter this or that problem is not as much of an issue now as compared to several years ago when there are STILL some kind of issues?

    The fact is DirecTV's DVR's are crap. They have ALWAYS been crap.

    Why should I ever believe they will be anything other than crap? They seem to fix one problem/issue and create another. Why is this?

    The new HD UI was suppose to fix everything (How many times have we heard "the fix is on the way"?) but for me the new UI has bogged my system down to a crawl.

    My Son-in-Law just got DirecTV installed a few months ago. I told him NOT to, but he did it anyway. He is so pissed off because his system is slower than my POS.
     
  19. Apr 26, 2012 #79 of 105
    Mike Bertelson

    Mike Bertelson 6EQUJ5 WOW! Staff Member Super Moderator DBSTalk Club

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    Actually, it does matter quite a bit. You stated that instead of improving over the last five years, they “have actually taken several steps back”. That’s not correct as there have been many improvements in functionality and performance since ’07.

    My point is that if you actually having more problems than your original HR20-700 then there’s a problem that we may be able help with. I just timed my HR21-100 from delete to Playlist and it took 3.7 seconds. My HR22 does it in under five seconds also; which is why I was thinking there was something else wrong with your system. It's should not take fifteen seconds to complete that task.

    However, if you’re not looking for troubleshooting and you just want to rant that's ok too. I was just trying to help. ;)

    Out of curiosity, which DVR(s) do you and your son-in-law have?

    Mike
     
  20. Apr 26, 2012 #80 of 105
    MarkG21

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    I happily paid $200 for my HR24 2 years ago and and have absolutely no frustrations at all. I believe in that you get what you pay for. I'd rather guarantee what I get than rather what someone will give me.
     
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