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What are your complaints?

Discussion in 'DIRECTV General Discussion' started by jungleland, Aug 6, 2008.

  1. Aug 6, 2008 #21 of 125

    syphix Hall Of Fame

    Jun 23, 2004
  2. Aug 6, 2008 #22 of 125

    MikeR7 Icon

    Jun 17, 2006
    My major beef with DirecTV™ is that they can't give me more time to watch all of the great HD programming they provide. I'm constantly deleting programs from my DVR's because I can't get to them and I feel really bad about it. And then, what are they going to do? They are going to add more great programming next week and the months to come. OMG, it's driving me crazy, they are giving me more than I've ever wanted, and now I can't get it all watched. :lol: :lol: :lol: :lol: :lol: :lol: :lol: :lol:
  3. Aug 6, 2008 #23 of 125

    bnewsom Cool Member

    Jun 29, 2008
    Just switched from TWC to D*... The HD DVR interface is a little sluggish (ok, a lot), but overall, Directv is 100x better than Time Warner. I can't really complain at all.
  4. Aug 7, 2008 #24 of 125

    JLucPicard Hall Of Fame

    Apr 27, 2004
    Sorry, I just find it hilarious that I have to go to a thread ASKING for people's beefs with DirecTV to find the thread with overwhelming reports of high satisfaction with them! And you can add my satisfaction to the list!

    :lol: :lol: :lol: :lol:
  5. Aug 7, 2008 #25 of 125

    CliffV Legend

    Jan 24, 2006
    20 years ago I learned a great way to increase my satisfaction level with any product or service. It also works to decrease my level of stress.

    If something isn't working right, just breathe. In and out. Realize that the company is doing their best to give you a product or service. And remember, the company doesn't have it in for you personally.

    That said, I absolutely love DirecTv.
  6. Aug 7, 2008 #26 of 125

    KCCardsfan Godfather

    Apr 18, 2007
    Extremely happy customer since 1995.
  7. Aug 7, 2008 #27 of 125

    cadet502 FHNSAB DBSTalk Club

    Jun 17, 2005
    One of the most satisfying moments in my life was on December 5, 2003. It was that afternoon that I brought my Digital Cable box back to the Adephia office. I had just had Directv installed. 3 weeks before Christmas and they had closed the office at noon for their party.

    Well shame on them that they have a drop box out front. The thud that converter box made as it fell 3 feet was music to my ears.

    Bottom line,
    never looked back, no complaints.

  8. Aug 7, 2008 #28 of 125

    heisman Icon

    Feb 11, 2007
    The HD DVR is just an awful piece of equipment. It's quirky, sluggish, featureless, and misses recordings constantly. My only other issue is that I hate their slick practice of raising their price 12% when you are in contract. If you sign a contract with a price attached, they should honor that price until the end of the contract.
  9. Aug 7, 2008 #29 of 125

    Tigerman73 AllStar

    Dec 1, 2006
    13 years and I have no complaints, couldn't be happier and the only way I'll change is if D* goes under and I have to.
  10. Aug 7, 2008 #30 of 125

    donkeylips Legend

    Jul 16, 2008
    I subbed in early 2003 till about mid 2004, back then ESPNHD had nothing but issues, short blackouts, extended blackouts, video glitches, mass pixelation. Problems on a daily basis. If it wasnt one thing its another.

    From mid 2004 until about 8 weeks ago I subbed to Charter HD and/or E* and never saw any of the ESPNHD probs I was seeing on D*.

    About 8 weeks ago I came back to D*, and low and behold, guess what? Still problems with ESPNHD! Unbelievable! Nowadays its short blackouts that last maybe 10 seconds or so. These blackouts are pretty sporadic, sometimes they happen every 10 to 15 minutes, sometimes maybe only once an hour. This is a daily occurance though.

    Thats my complaint. Other than that Im fairly happy. Motion artifacting can be seen on every single D* HD channel, but I dont let it bother me, since I dont have a better option available to me. Other than FIOS, motion artifacting is pretty much a given with broadcast HD.
  11. Aug 7, 2008 #31 of 125

    davring Hall Of Fame

    Jan 13, 2007
    I just mailed my 158th check, they must be doing something right:)
  12. Aug 7, 2008 #32 of 125
    Doug Brott

    Doug Brott Lifetime Achiever DBSTalk Club

    Jul 12, 2006
    Los Angeles
    I'm pretty sure the contract you signed allows for price increases .. as for being an awful piece of equipment, you listed sluggish and misses recordings ..

    Have you asked for help here? Have you called DIRECTV for help?
  13. Aug 7, 2008 #33 of 125

    Matt9876 Hall Of Fame

    Oct 11, 2007
    As mentioned before DirecTV pulled the rug out from under us life time TiVo users by using there own DVR units. Thanks:mad:

    Other than that I'm a very happy DirecTV HD customer!:)
  14. Aug 8, 2008 #34 of 125

    heisman Icon

    Feb 11, 2007
    Unlike the E* forum on this site, I don't find the D* forum here really helpful at all. It's mostly a bunch of technical mumbo jumbo about satellites moving around to position .00000238657383958 last night and a whole lot of chest thumping. It's not like that at all on AVS or Satguys. They call a spade a spade and are more consumer driven sites as opposed to this one where everyone tries to act smarter than the previous poster. It's just a really odd bunch. You question D* on this site and you will be called some sort of name. It's like you were attacking their mothers or something. It's a greedy billion dollar corporation, not your offspring--get over it already.

    Are you telling me that when you press a button on your remote, most HR-20's actually respond with a function? Since I've seen countless posts similar to mine, I just thought it is what it is, so to speak. I hit the guide button, wait a few seconds and then hit it again and then wait a few more seconds. By then, it's either done nothing or it reaches the screen after the guide with the list of categories. If that happens, you then hit the back button, wait a few seconds... Anyway, you get the point, it's tiresome and frustrating. Channel changing is nice, you can take a bathroom break and grab a snack. By the time you get back that channel is ready and raring. Good thing I really only watch television 12 fall Saturdays a year and on those days channel changing is not allowed. :)
  15. Aug 8, 2008 #35 of 125

    danko Cool Member

    Dec 5, 2006
    I had DTV protection plan and last week lightning got my zinwell multi-switch so i called and asked them to send a switch,they said they could not do that ,a tech would have to come out and install it,and it would be 5 days before one could come.
    I told them cancel my protection plan and I would get a switch and take care of my own stuff from now on. Their protection plan is worthless,if they wont send parts and it takes 5 days to get a repair,
    I got a used switch off ebay for 8 dollars and fixed it myself
  16. Aug 8, 2008 #36 of 125

    skohly AllStar

    Mar 14, 2007
    They serve beer at Nascar?
  17. Aug 8, 2008 #37 of 125
    Carl Spock

    Carl Spock Superfly

    Sep 3, 2004
  18. Aug 8, 2008 #38 of 125
    Mike Bertelson

    Mike Bertelson 6EQUJ5 WOW! Staff Member Super Moderator DBSTalk Club

    Jan 24, 2007
    :shrug: :guck:

    If I had a beef it would be DLB.

    Other than that, I find the grass is not only greener but it's thicker too.

    I had Century Communications (later to become Adelphia) and I couldn't wait until DBS (E* or D*) had our locals. As it turned out, DirecTV got them first and I've never looked back.

    With DirecTV I have more channels for less cost per channel; better customer service (don't laugh, Century almost there license to operate in CT over customer service); and better equipment.

    I know for sure that if I had the kinds of problems others have had I would jump ship in a heartbeat. The fact is my stuff works pretty much the way it's supposed to. I did have some complaints in the beginning (e.g. SLB) but for the most part they're gone.

    It is simultaneously unfortunate and a God-send that places like DBSTalk exist.

    A God-send because people with real problems can come here and get solutions.

    Unfortunate because people with real problems can come here and get solutions...most of what readers see when they come to a site like this are a lot of problems with very little positive input.

    Speaking only for myself, if I can get DLB or "something better", then I would no longer have a beef. :)

  19. Aug 8, 2008 #39 of 125

    mx6bfast Hall Of Fame

    Nov 8, 2006
    Slow interface on the HR20's. It has improved but now the time of the program is the last thing to display on the screen. And sometimes it will display the last channels EPG info before the current one it should be on.

    SD and HD PQ. SD is just plain awful, HD is better, but not what D* could be sending us. HD channels experience motion blocking. If D* was passing thru as is except for the conversion would we see that? Doubtful. Chances are pretty high they are doing some down rezzing to them.

    Price, would like it to be lower.

    Mailing/e-bill, want the option to do an automatic debit from my account and still get paper statements

    The fact that I could call multiple csr's and get multiple answers to the same question

    No DLB
  20. Aug 8, 2008 #40 of 125

    PeterB Legend

    Jul 25, 2002
    Id love for DTV to use some of the bandwidth from when the old "HD Lite" channels go dark to give us Mpeg4 versions of the popular channels that are still in SD.

    The Mpeg2 SD channels look beyond awful. I don't even mind seeing an HD channel wasted on something like VH-1 which shows 0 HD content, because at least the SD is watchable.

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