I need some advice before I call. All three of my DVRs are 0 on 99c even transponders and I want to cover my bases. How do I explain that one of them has internal BBCs? What software version and model # do I give them ? I suspect the multiswitch but I can't just "order" a multiswitch, at least not without paying for it. This situation has existed since D11 went live, I had no problems before. 103C is high 80s to 100s on all transponders.