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What Happened to the Guide

79K views 627 replies 283 participants last post by  ATARI 
#1 ·
I was recording a movie and all of the sudden my HDDVR stopped recording and all of the channels on the guide say "To Be Announced". Can anyone shed some light on the issue?:mad:
 
#577 ·
MrTangent said:
After a reboot (of my Hughes DirecTiVo), the guide data was back, but the To Do list was empty.

Here's what I did to fix it: Go to Season Pass Manager, and make any rearrangement in the season pass list. I moved my #2 season pass to the #1 spot.

It showed "Please wait" for several minutes (as usual for a season pass rearrangement), but after that the To Do list was back to normal. Whew!
Did it wipe clean your recently deleted folder?.:confused:
 
#578 ·
dreadlk said:
I have had Satellite TV from almost day one, I'm talking back in the days when Bob Cooper was starting, so if you know that name you know when it was.

I have had DirectV from before they even had a proper Dish system, back then you could get the receiver but you had to find a dish on your own.

Anyway I agree with you that overall there reliability record has been great but in all honesty I can say there Record so far with the HR2x Series has been a disaster. I have had more problems with my HR20 in one year than I had in all the years with my original RCA and then my Hughes receiver. I have had to apologize to my Wife and Kids on more occasions than I am comfortable with (for Non Recordings), and I have even had to apologize to a good friend who got a system on my recommendation.

I am hopeful they will fix the problems but from what I have seen they can't seem to get it right; they fix one issue then add another, the programmers all seem to be ex Microsoft employees.
Directv has always had the proper dish system. You have never had to find a dish. The original 18" dish has always been with the system.

Your original RCA and Hughes receiver were just that receivers. DVR are a little more complex. The HR series is Directv first in house DVR. Ask a Dishnetwork customer who had Dish's first DVR the Dishplayer/Webtv how many years that thing didn't work right.
 
#579 ·
In the Playlist > Mark & Delete screen, the progress bar is not properly rendered. On te Playlist screen, it's shaded two colors of blue for programs marked KUID and programs not makred KUID, but in the Mark & Delete screen, one kind of program is marked wiht a solid color and the other with a diagonal-line pattern.
 
#580 ·
MrTangent said:
Here's what I did to fix it: Go to Season Pass Manager, and make any rearrangement in the season pass list. I moved my #2 season pass to the #1 spot.

It showed "Please wait" for several minutes (as usual for a season pass rearrangement), but after that the To Do list was back to normal. Whew!
Jhon69 said:
Did it wipe clean your recently deleted folder?.:confused:
I did the same thing as MrTangent and it worked for me. My deleted shows are still there. The only things that I thought were weird initially was the fact that in the history it says AI won't record on Tuesday and Bones won't record on Thursday. Then I remembered the President will be speaking on Tuesday night shifting Fox's schedule.
 
#583 ·
Ken S said:
Except that the STBs could have code to protect themselves from these types of errors. I'm pretty sure several people around here have told me that's the way it should be.
yeah, sure, the STB software could be changed to avoid this problem, but my point was that since all types of STBs were affected then most likely they were behaving according to the specification and they should not take the blame for this.

And this kind of fix is probably easier said than done since they have to change code on every type of STB they still have active (some of the older models probably haven't had a software change for a long time), and the code change has to be done by several companies (DIRECTV, NDS, TIVO, maybe others) and then they have to test every STB type to make sure it works and has no regressions.

I think it would be easier to do the time validation at the source of this problem. Whatever entity sends the date/time can do a validation (check against the previous date/time sent to the STBs, taking into account the interval between date/time updates, daylight savings changes, etc) and if the new date/time doesn't seem right then instead of sending it to the STBs it notifies administrators (via email?) of a possible issue.
 
#584 ·
As I've stated before when problems arise.........Dishnet probably sent an ECM to all DirecTV DVR's in an effort to get you to switch over. Who's biting?
 
#585 ·
Tallgntlmn said:
Why use email? Why not use the messaging system on the receivers? Unless of course that went away on the newer receivers. Then if you see it, great, if not, so what? Like the one that went out 3/5/08 that just said FiFi Test and nothing more.

It would probably take longer to get it approved at that late hour on a Saturday than it would to send. You are right about that.
Actually the receivers support messages, and at least with the old Dtivo's they used to always have some kinda message showing up. So really that would be a great way to do it.

Also in answer to Doug, heck with email, if nothing else have a network status web page. If they can support 17 million subscribers on their current web site, then adding a status page any are interested in couldn't really change the loading on stuff much. Since as you said, 16 of the 17 mil probably wouldn't look or notice.. :p
 
#586 ·
Jeremy W said:
All DVRs could have been hit, but depending on the channel they were tuned to, may or may not have been hit.
This "event" should also put DirecTV on notice how vulnerable networked boxes could be to a "clock-reset" worm, e.g., now that ports can be opened that allow individual boxes to be seen from the public internet. /steve
 
#587 ·
Doug Brott said:
In my case I was 100% OK ... so there is some progress, but it's kinda clear this affected a lot of people. I'd say lack of lock up is an improvement. In this bad situation, things self-repaired ... last time a reboot was required...
That means that there perhaps millions of subscribers (some of whom don't even know that the clock-setting error occurred) who will never see the one-off recordings they had recently requested. If they eventually become aware that a desired movie was never recorded, they probably won't be sure who or what to blame.

It's only TV, eh? In D* we have a service that seems to decide on its own whether to do what you ask of it.

It's very clear that D* has to send a message to all subscribers telling them how to find those one-off recordings in the History list and reschedule them.
 
#588 ·
Christopher Gould said:
... The HR series is DirecTV's first in-house DVR. Ask a Dishnetwork customer who had Dish's first DVR, the Dishplayer/Webtv, how many years that thing didn't work right.
This begs for the obvious retort: D* decided to build their own POS (saving 5 cents per month per subscriber) instead of asking TiVo to build an MPEG-4 DVR. I blame the long-departed Rupert Murdoch.

One benefit to D*: The "right" to pollute search results with VOD, PPV and unsubscribed premium channels.
 
#590 ·
One impact of this system-wide glitch for me was that I was unable to watch the Mega March Madness package I subscribed too. They did come back after I finally did a complete system reset.

I sent DirecTV an email about this glitch and also the impact on Mega March Madness. I finally received an email reply back saying they have not received any reports of other incidents I described and that they will resend my system authorizations today (Tuesday). :lol:

I guess nobody bothered to tell DirecTV of the problem as they are completely unaware that it happened. :rolleyes:
 
#591 ·
anleva said:
One impact of this system-wide glitch for me was that I was unable to watch the Mega March Madness package I subscribed too. They did come back after I finally did a complete system reset.

I sent DirecTV an email about this glitch and also the impact on Mega March Madness. I finally received an email reply back saying they have not received any reports of other incidents I described and that they will resend my system authorizations today (Tuesday). :lol:

I guess nobody bothered to tell DirecTV of the problem as they are completely unaware that it happened. :rolleyes:
They were aware....its more a case of the left hand and right hand communicating better on the issue.
 
#592 ·
hdtvfan0001 said:
They were aware....its more a case of the left hand and right hand communicating better on the issue.
That's what I assumed, hence my use of the sarcasm emoticon.

I find that typically their customer service people will often just reply that no one else reported having the problem I had in cases like this in their first response. Takes them a while to admit that the issue was on their end.
 
#593 ·
I guess I somehow managed to be lucky as this didn't seem to affect me.

<knocking firmly on wood now>

Neither my HR21-200 or the new HR22-100 seem to have been affected...we lost nothing, the "To Do" lists are still in place and everything is peachy-keen Jelly Bean. Not sure if it should have hit the old DirecTivo but it's OK too!

That was the reason for my question...22 page (at the time) thread that seemed to kill EVERYONE and I missed it (or it missed me at the very least).

What can be done to avoid this?
 
#597 ·
I have a R15-500 and since 3/17 the time bar on recorded shows is not working. If I use the 6 second back button then the time bar will move forward.

I have two shows scheduled to record each weekday. One is still showing up in the To Do List, but the other is showing up in the History as "Not recorded". I deleted the one show not showing up and rescheduled it yesterday. I got two recordings of the show. I had also choosen 4 other shows to manually record and they were all showing up in the History as "Not recorded". Last night, I got two recordings of CSI Miami.

The software is showing version is 0x123A 11/11.

I didn't have any problems with my March Madness package Thursday-Sunday.

Should I be doing a reboot?
 
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