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What Happened to the Guide

79K views 627 replies 283 participants last post by  ATARI 
#1 ·
I was recording a movie and all of the sudden my HDDVR stopped recording and all of the channels on the guide say "To Be Announced". Can anyone shed some light on the issue?:mad:
 
#607 ·
You're Dead Wrong!
When they first started the system they had no dish, they told people to use various other dishes that where already on the market. I modified a 12ft Paraclipse dish to work with mine. I don't know how early you got into it but I had the privilege to get one about a week after the service was offered, I was just about a Beta Tester. I installed and Sold C-Band dishes for almost 20 years, so my supplier called me when he got in the first set and I took one home that same day. I must have been one of the first 100 or so people to have one.

Christopher Gould said:
Directv has always had the proper dish system. You have never had to find a dish. The original 18" dish has always been with the system.

Your original RCA and Hughes receiver were just that receivers. DVR are a little more complex. The HR series is Directv first in house DVR. Ask a Dishnetwork customer who had Dish's first DVR the Dishplayer/Webtv how many years that thing didn't work right.
 
#608 ·
One of these days this is going too happen during a major event and man is that going to be a headline.:D
"13 Million Directv customers See Blue Screen of Death for the last 10 minutes of Super Bowl XLVI"

All over the country "Reboot dammit reboot......."

runner26 said:
"Directv is currently experiencing some problems" translates to: This Rube Goldberg tinker toy system has YET AGAIN fallen on it's butt and we don't have a clue why or how to fix it. Man this is getting O L D.
 
#614 ·
twinter374 said:
I have a r15-300. The to do list is not rebuilding right. I've done two rbr back to back. 11 hours later, the to do list is still not right. Any thoughts?
I have two R15-300s and both are reacting to the "Saturday assault" differently.

The R15-300 with the old 0x1236 software recovered the guide after 2 days and numerous reboots. Then I deleted all the prioritizer entries and recreated the to-do list manually.

The R15-300 with the new 0x123E still has holes in the guide that say "upcoming" after I've tried everything at least a few times. Been three days since the last reboot.

Check the software version your R15-300 is running.
 
#616 ·
I have two s/a TiVo's hooked up and a R-10 . I also have a R-22 and before that a R-15. I've had TiVo boxes hooked up to both Cable and Directv since 2001. That's eight years with TiVo and NOT ONCE have I had ANY problems with TiVo! Since Directv raised their prices I was looking for a way to lower my monthly bill. I thought about dropping my R-10 for a second but I know I could not do it because it's my ole reliable DVR. Bottom line is that the Directv DVR's have some features that I want my TiVo to have but I just cannot RELY on them. It seems like something is always wrong with these DVR'S. :(
 
#621 ·
I called to gripe about having to redo missing recordings. The rep said he had not heard of the issue and I explained it to him.

Keep in mind, I am a long-time "loyal" customer. I have been thinking about upgrading my bedroom receiver to a HR22 and asked if there were any offers. They offered it for free, including installation (with 2 yr committment) which I gladly accepted.

I then asked if there was anything else they could give me and they offered free Showtime for 6 months! Just shows that a friendly gripe call can result in good things.
 
#623 ·
lonewoolf said:
Check the Tivo forum. There were many people with both SD DirecTivo's and HR10-250's that had the same problem. Pretty much every single receiver type that DirecTV has was effected. Had nothing to do with just the HR2x series.

My understanding is that the problem was the date code sent by one of the satellites which then muffed up the guide. It potentially effected every receiver type because of that.
 
#624 ·
I discovered the Prioritizer delete re add process on my own, but with 50 items, the time seemed to be too much to bear. When I called, I got no guff that the problem had occurred and the CSR took my word for the reboots, etc – that is a nice change in attitude.

However, I was told that the process I discovered on my own was the only solution. The CSR was kind enough to offer me two months of Showtime for my time and trouble, but I declined and suggested that they use the money to upgrade their software regression test team.

Then, on a lark, I asked to verify my ETF date, with the date only 3 months away, I was offered 6 months of Showtime, again I declined. I was then asked why I wanted the EFT date and I explained that, given the problems, I was really thinking about looking into my options, U-verse and Dish, if these problems didn't cease.

That got me escalated to “a specialist” who asked what it would take to keep me as a customer. I responded that I’d like them to bring the four teams back to the arena and replay the two basketball games that I missed (and paid extra to watch). Of course, they couldn’t do that.

So, I thanked them for their time and explained that I would remember this and the other incidents of the recent past once my commitment was complete.

After spending two hours rebuilding the series links, my wife suggested that we try Dish for a couple of months in parallel to see if their system was any better. So, a week from Saturday, we’ll have Dish installed in time for the NCAA semifinals.

It’s not the money or the bad CSR service (though both these guys were very pleasant and knowledgable). It’s the fact that watching the television shows that I want to watch has become a chore, fourteen years ago it was fun to climb the ladder and install and point the dish, it was fun to show the neighbors the better picture and selection. It’s no longer fun and I just don’t want to continue to pay close to $2,100/year for something that’s not fun.

Sure hope Dish is much better. …and the nice thing with Dish is that I don’t need a new URL to get great forum help.
 
#625 ·
dreadlk said:
You're Dead Wrong!
When they first started the system they had no dish, they told people to use various other dishes that where already on the market. I modified a 12ft Paraclipse dish to work with mine. I don't know how early you got into it but I had the privilege to get one about a week after the service was offered, I was just about a Beta Tester. I installed and Sold C-Band dishes for almost 20 years, so my supplier called me when he got in the first set and I took one home that same day. I must have been one of the first 100 or so people to have one.
i'm not going to argue with you, but the Thomson Consumer Electronics(RCA) standard set consisted of DS1120RW receiver, a metal dish, single LNB, remote $699. The RCA DS1120RW advanced system had a plastic dish and a dual-LNB $899.

Initial testing was done by 300 Directv employees then was released in 5 markets : Albuquerque, NM; Jackson, MI; Little Rock, AR; Tulsa, OK: and Shreveport, LA.

If you lived outside these areas you may have got a receiver, but the 18" dish has always been available. The DBS system was built around the small dish.
 
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