Hey! Just kind of curious here; I troubleshoot with DirecTV over the phone and I go through pretty smoothly. I’ve had a couple agents (in small talk) say that it’s hard to get a customer to troubleshoot because they constantly refuse. Why would YOU refuse to troubleshoot when you call in? And even then, I think that’s pretty sad. You should ALWAYS troubleshoot no matter what. Because if you don’t have insurance, it could cost you.