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What the Deals are, and what are you being told by CSR?

Discussion in 'DIRECTV Installation/MDU Discussion' started by marcello696, Aug 16, 2006.

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  1. Sep 9, 2007 #2641 of 3330
    mramella

    mramella New Member

    3
    0
    Sep 9, 2007
    As a win back customer, here's the deal I was able to negotiate:

    Sunday Ticket with Super Fan $59.99 for 4 months
    1 year HD credit $10 per month
    4 months Premier Package for free
    Welcome back credit $10 per month for 10 months
    One time Sunday Ticket credit $20 (going to miss first week - install on 9/13)
    1 HD DVR: $30
    1 HD Receiver: $99
    2 standard receivers: Free
    5 LNB dish install: Free
    Shipping: $20

    The hardest part was negotiating the HD DVR. I was able to get that down to $30, but they absolutely wouldn't budge on the HD receiver. They said b/c I was getting the HD DVR for only $30, I'd have to pay full price for the HD receiver...

    Oh well, I'm happy. Feels good to be back with D*. Also feels good to part of this forum! The information here is invaluable! Thanks to all! :)
     
  2. Sep 9, 2007 #2642 of 3330
    k5cc

    k5cc Cool Member

    17
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    Nov 23, 2002
    I purchased a HR10 two years ago and called Directv a week ago about getting
    a HR20 and new dish. I was quoted a cost of $100. I sent an email saying I should
    get a better deal. I was called 3 days later and offered a HR20-700 and Slimline
    dish at no cost. It was installed 4 days later. The installer was very nice and said
    he wanted to change the location of my dish because of weight. It was installed
    with supports and was a professional installation. K5CC Texas
     
  3. Sep 9, 2007 #2643 of 3330
    firstround

    firstround Cool Member

    23
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    Nov 25, 2006
    Dont feel so bad that had happened to me the first time I called right before labor day the salesmen I was talking to "Gary " I believe was giving away the house then we got disconnected. figures took man y man y hours later but I kinda got what I wanted dont give up just keep on calling .





     
  4. Sep 9, 2007 #2644 of 3330
    firstround

    firstround Cool Member

    23
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    Nov 25, 2006
    I'm a skeptical guy what can I say, "too good to be true......." but your Aces we need more people like the common man to pull together and I would bet this world would be a much better place.I'm only looking to get what everyone on here wants... to be treated loyally and not feel like I got ripped off, I say to hell with all these corporations and to us
    The grass roots out there we have a voice let them hear it. Thanks again man. You helped me out as well as allot off other guys on here you should be proud.
    C




     
  5. Sep 9, 2007 #2645 of 3330
    firstround

    firstround Cool Member

    23
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    Nov 25, 2006
    I just read this after I posted my comment, It was Gary huh, That is the man, he gave me a sweet deal but I got disconnected so anyone out there if the hear the sales guy say" Hi I'm Gary how can I help you" You got a winner. He was giving me more then what I wanted I just wish we weren't disconnected. Good luck everyone.


    Just became a memeber its a no brainer. all for $15.00


     
  6. Sep 9, 2007 #2646 of 3330
    SAlBO

    SAlBO Icon

    747
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    Jan 6, 2007
    I should add that the deal I got yesterday was for my second HR20-700. I got the first one in January and with it came all the freebies as mentioned by everyone plus a two time $175 credit to my account for the next two months. I already had cabling run to both units but they did put it a new slimline dish, pole, grounding block and gave me a zinwell switch in case I needed one anytime soon.

    They definitely want to keep the customer base and are willing to do something to do it. Just be nice tot he rep and tell them that you read on an internet forum about all the good deals people are getting and you just want what everyone else is getting.....hehe.....they will work with you
     
  7. Sep 9, 2007 #2647 of 3330
    YoHi

    YoHi Cool Member

    10
    0
    Sep 6, 2007
    Before the installation/upgrade of my equipment, am I able to still cancel or renegotiate. I know it may appear like sour grapes, but you guys obviously have superior skills a obtaining the best deals. I just wanna maybe try one more time.
     
  8. Sep 9, 2007 #2648 of 3330
    UCLABru1ns

    UCLABru1ns AllStar

    88
    0
    Sep 6, 2007
    That I know of, you can cancel the install, not so sure on being able to 're-negotiate' since the package you mentioned above sounds like a good one and you're already bound to that 2 year agreement (verbal) when you were offered that package.

    Your package sounds good, why would you want to re-negotiate?
     
  9. Sep 9, 2007 #2649 of 3330
    YoHi

    YoHi Cool Member

    10
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    Sep 6, 2007
    I guess maybe I am being a bit greedy. I just think that having to pay $199 for the second HR20, when others are receiving them for free or a significant discount, is not comparable. Not to mention those receiving free HBO and the like. But again, each suscriber is different. I have only been with them this time for only 2 years, but I have 4 hearts and I thought I could do better. Maybe I will cancel the second dvr, get an H20 instead and save money for the HR21...
     
  10. Sep 9, 2007 #2650 of 3330
    UCLABru1ns

    UCLABru1ns AllStar

    88
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    Sep 6, 2007
    You are correct when you state that each subscriber is different. As I posted earlier, a 'strong' leverage in these situations seems to be a premium service subscription (NFLST being by far the biggest case for most getting 2 HR20s for free/reduced rates).

    This is definitely one of those YMMV type of deals, that's for sure.
     
  11. Sep 9, 2007 #2651 of 3330
    YoHi

    YoHi Cool Member

    10
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    Sep 6, 2007
    Thats the funny thing, because I have the highest tier movie package, NFLST, equipment protection and a bunch of older, sucky boxes...By the way...The rep. told me that my contract will not begin until the installation of the second box, so I assumed I may still be able to negotiate a better deal. I suspect that the HR21 will not be out for a few months, probably north of $1000, but I think I may be better off with just the H20 in the bedroom and not order the second HD DVR.
     
  12. Sep 9, 2007 #2652 of 3330
    RAD

    RAD Well-Known Member

    16,504
    142
    Aug 5, 2002
    Dripping...
    The HR21 that's been announced/previewed, is the HR21Pro. Its a rack mount box geared towards professional/high end installs, and it lacks ATSC tuners. Unless you're looking for something like that just go with the HR20.
     
  13. Sep 9, 2007 #2653 of 3330
    YoHi

    YoHi Cool Member

    10
    0
    Sep 6, 2007
    Thanks for the info on the HR21. I thought they would also release a consumer version. That makes my decision easier.
     
  14. Sep 9, 2007 #2654 of 3330
    Mr. Furious

    Mr. Furious Legend

    108
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    Feb 9, 2006
    Yep. When I was researching how best to score a free HR20, the common theme seemed to be that NFLST subscribers got by far the best deals. I'm starting to wonder if I got lucky (I got the $19 deal), because I only have Total Choice Plus (yeah, I'm old skool) and no premiums; still, I've been with DirecTV for 6 years and I always pay my bill on time, so that might have helped.

    I got the $19 deal for my parents as well; they've had DTV a couple of years longer than I have, and have subscribed to HBO the whole time. In 6 months, I'm going to try to score a second HR20 for them, as well as myself. If we're paying the extra money per month, might as well have HR20s on both TVs, even though the second ones are only SD.
     
  15. UCLABru1ns

    UCLABru1ns AllStar

    88
    0
    Sep 6, 2007

    I see we're on the same page. I'm also planning on waiting the 6 month period to score another HR20 as I just upgraded the TV in my bedroom. I figured going for 2 HR20s on the same call was being a glutton. I can certainly wait and in the mean time learn how to use the HR20, so when I get one for my bedroom I'll be well versed.
     
  16. SAlBO

    SAlBO Icon

    747
    0
    Jan 6, 2007
    that is mostly correct. I have been a Platinum or highest package subscriber (they keep changing the name) since late 93 or early 94 and have had NBA season ticket as many years as it has been available too. I have no idea how many stars I have. I have had the same package all these years, I have auto pay on my account and have never had a late payment. That being said, I still believe that us paying for leased equipment should be very inexpensive and not the $650 I paid for my first SD receivers and especially the almost $500 tag on the HR 10-250 when it was new at BB. With this last deal it just struck me funny that the rep stated several times that I would have to send my HR10-250 to them or they would charge me for it. The first time I was told to keep it. I guess they still need refurb models for those still using them.
     
  17. falken

    falken Legend

    185
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    Jun 14, 2007
    The HR10-250 was $999 at BB when I purchased it.
    Reguardless of what the reps told you, you will have to send the HR10-250 back only if it is a leased unit. If it is an owned unit no one is going to want it back, when it is leased they just want it back so they can destroy it and take the additional tax writeoff. They are no longer sent out to customers for any reason.
     
  18. SAlBO

    SAlBO Icon

    747
    0
    Jan 6, 2007
    yeh,I waited on the HR 250 until it had a sizable rebate (I think it was $300) plus I bought a new LCD TV at the same time so I got a pretty good sized gift certificate from BB with it.

    I understand your point on the leased deal. I bought mine at BB but also traded it in for my first HR 250-700 but they let me keep it so I dont know if it is actually mine or theirs at this point....hehe...Either way I got a good deal on both Hr 20-700's and cant complain.
     
  19. sjordan93436

    sjordan93436 New Member

    9
    0
    Aug 5, 2007
    This deal is only available to Verizon telephone customrs.

    I just signed up. No commitment. Cancel able at any time.

    I got the verzion home phone package, dsl and directv. They take $33 per month off the package for one year. If you are a new subscriber they add showtime hbo and nfl for $10 per month. (I am uncertain which packages sine I am not new).

    The DSL is 3.0 m. and 39$ per month. The phone includes all long distance.

    My directv inculdes hd, tivo and second receiver and total choice

    My new bill for all of the above is $119 /month.

    YMMV
     
  20. jangell2

    jangell2 Godfather

    311
    2
    Apr 6, 2004
    Well, the deal I got is ok, I guess, but not great. For 4 payments of $85

    2 HR20s for $120
    Free Install including dish
    4 months of Premier + HD
    NFL ST

    After 4 months, I have to decide if I want to stay on the Premier package. It took two calls to get a csr willing to deal at all.
     
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