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What the Deals are, and what are you being told by CSR?

512K views 3K replies 1K participants last post by  Stuart Sweet 
#1 ·
Posted this over at tivocommunity and Earl asked me to post it here:

For those of you that are worried about the $399 price go ahead and stop worrying. D* just called me and apologized for the $399 mix up and told me that since I have a leased HR10 they will and should be swapping it out for a leased HR20 free of charge. I just looked at my account and the work order reflects this. So in short it looks like D* will live up to their promise of swapping out the HR10 for the HR20 free of charge. Now if you own your HR10 then you will have to pay $399 to get a HR20 if you want to keep your HR10.
 
#2 ·
Any news for those of us that have the H20 and want to swap it for the DVR? I'd be willing to pay *some* money, but definately not $400!
 
#3 ·
so this only works if you leased an HR10? What about everybody that bought one before leasing even started?
 
#4 ·
Okay....

Since I don't have an official release or details on the pricing... I want to keep them all semi-contained.

So if you have talked to a CSR (or someone else), and have received an order confirmation ect...... let us know the details, so we can follow the trends..

However... I am treating this thread as a special thread.
I am going to reserve the right for this thread to close it and/or delete it... If I am asked to by DirecTV... (hopefully to be replaced by official information)
 
#7 ·
a) is fine with me since I'm not rich enough to have two HDTV's like some people.
 
#8 ·
actually the H20 can also be swapped from what I was told but the R15 cannot. Only HD units can be swapped free of charge for the HR20. So if you have either the HR10 or H20 it shouldnt be a problem and I'd imagine if you were really old school and had an E86 you could swap that too :D
 
#9 ·
marcello696 said:
actually the H20 can also be swapped from what I was told but the R15 cannot. Only HD units can be swapped free of charge for the HR20. So if you have either the HR10 or H20 it shouldnt be a problem and I'd imagine if you were really old school and had an E86 you could swap that too :D
That's the most exciting news I've heard all day!
 
#11 ·
L.A. Market Install for shipping price only.

I have never had a prior DVR so this is a new unit to me. No trade in.


Ok, some may have seen my first report this morning. I called and they gave me the standard price. Thinking I may wait. I told them not now.

So I figured I would call Cust retention. First call the lady was very unhelpfull and insisted that I did not know what I was talking about on the HR20.
Ok, thank you for your help and back to CSR roulette. The second lady I talked to had the same initial response. I politely persisted and she checked (2 times) and came back with Yes it is available to you. Now I was ready for the high lease cost, but this lady came back with the $19.95 plus tax and when would you like it to be installed.
Sign me up.. Friday afternoon I am scheduled to receive my HR20... We will see if Ironwood can make it to this one... But that is another story...
 
#15 ·
wilbur_the_goose said:
You gotta be kidding.
I spent $1998 for TWO HR10-250's, and now they want me to spend another $700?

I thought they were going to 'take care' of their best customers.

I've been with DirecTV since 1997, but I'm rethinking my decision.
Don't jump off the deep edge.
Call them, and see what they will be able to do for you.

It is very possible they "may take care of you"

Again, there has been no official information on what the price is and swap out plans.

When did you get those HR10's ?
I dropped $900 (got a $100 deal because I ordered early) 28ish months ago.
 
#19 ·
bryanb said:
If you swap do you still have to sign a contract? And do you actually have to give them the HR10?

b
Im curious about what will happen on Sunday. The work order simply says swap DVR so I wonder if I can keep my HR10 and give up one of my old DVR units ;) and yes another 2 year commitment but I could care less since I dont plan on going anywhere
 
#20 ·
Earl Bonovich said:
Don't jump off the deep edge.
Call them, and see what they will be able to do for you.

It is very possible they "may take care of you"

Again, there has been no official information on what the price is and swap out plans.

When did you get those HR10's ?
I dropped $900 (got a $100 deal because I ordered early) 28ish months ago.
I got one of them when it was first available, and another about 3 months later.
 
#24 ·
I have an HR10 HD receiver that I purchased in December.

I just called, and ordered an HR20, and was given it for free, no questions asked.
I was charged $21.40 shipping, and offered an install date of FRIDAY.

Following previous posts, I called and confirmed.
They are going to install a new HD20.
They are going to replace my dish (phase 3 to phase 5).
They are not going to replace my existing HD10.

I also got:
2 year commitment from install date (oh well)
$20 off for 6 months
$10 free HD programming for 4 months

They also stressed that this is a leased unit, but that it was covered by their warranty for as long as I was a customer.
Since I didn't pay for the box, this is fine with me.

I tried getting an OTA antenna as well, but was told that this was not an option on their order page.

N.
 
#25 ·
nickpoore said:
I have an HR10 HD receiver that I purchased in December.

I just called, and ordered an HR20, and was given it for free, no questions asked.
I was charged $21.40 shipping, and offered an install date of FRIDAY.

Following previous posts, I called and confirmed.
They are going to install a new HD20.
They are going to replace my dish (phase 3 to phase 5).
They are not going to replace my existing HD10.

I also got:
2 year commitment from install date (oh well)
$20 off for 6 months
$10 free HD programming for 4 months

They also stressed that this is a leased unit, but that it was covered by their warranty for as long as I was a customer.
Since I didn't pay for the box, this is fine with me.

I tried getting an OTA antenna as well, but was told that this was not an option on their order page.

N.
Did you ask for the programming credits?
 
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