What the Deals are, and what are you being told by CSR?

Discussion in 'DIRECTV Installation/MDU Discussion' started by marcello696, Aug 16, 2006.

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  1. goondog71

    goondog71 Mentor

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    Feb 15, 2006
    I just talked to retention and tried to get the $19 deal for the HR20, no luck. They best they could do was $99 plus 1 year free HD. The lady that I was talking to was very nice but said they have discontinued the $19 deal due to the high demand. I wonder if this is true, has anyone else heard this. I was told that I have 4 hearts and that they had to stop the $19 deal because too many people with less hearts were getting the deal. Not a big deal just wondering if anyone else has heard this.
     
  2. rutgersfan

    rutgersfan AllStar

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    Dec 17, 2006
    well i tried today, and the best I could get was $199. I have been a customer for 8 or so years, in great standing. last year i was supposedly on the A list and got $20 in credits for 12 months. so maybe it is true

    BUT, i got an HR20 last year for $99, and kept the HR10, maybe I just can't swing a deal for it anymore because of this? although i read here that i was ok so long it was longer than 6 months since getting the first HR20????
     
  3. rayzor1211

    rayzor1211 Cool Member

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    Sep 25, 2007

    I just called and my order is similar except Handling = $0.00
    (I guess I have a lot of hearts ?????)

    The number I called was not their normal CSR phone line, but a number left on my voicemail for "existing HD customers with old equipment" telling me that I have to upgrade for the new HD channels.

    My only concern is the CSR stated I had to swap out the old HR10, but I own it. She stated it would be $299 if I don't swap it out. Reading other threads I found out that they won't really take it. If they do, the old HDD that crashed will be reinstalled in it.

    Good Day.
     
  4. Lee L

    Lee L Hall Of Fame

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    Aug 15, 2002

    The guy I talked to last week did mention something about lots of people calling up about this and even mentioned Fatwallet. (I read there is a thread over ther eabout it and those people can be fanatical in trying to get deals). Now, they all may be posturing trying to get you to give up and accept something better for them, but who knows.
     
  5. Tonedeaf

    Tonedeaf Legend

    256
    1
    Jun 13, 2006
    Called just now to see about getting 1 more HR20, have 2 already with an HR10 on my 3rd TV, and did not get very far $199. Did get 12 months free HD service. :D
     
  6. mistersparkle

    mistersparkle New Member

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    Sep 22, 2007
    Called around noon today (EDT). I am a simple DirecTiVo customer with the old "Total Choice Plus" package. Been with DirecTV for about 8 years with account always in good standing (direct-billed to credit card). No premium channels, no premium sports packages and maybe 3 PPVs in the 8 years I've been with the service.

    The CSR I spoke with wasn't all too hip, but after I summarized what she had told me by saying, "Okay, I can pay you $299 to give up my TiVo for your DVR, or I can buy a new HD TiVo for $299 and get cable or fiber, or I can give up my TiVo and get the cable or fiber company's DVR for free", she transferred me to Retention.

    I spoke with a nice lady and explained the same thing I'd said to the CSR. She told me to please hold while she looked up my account and explained that this could take a while. Well, it took a while, but when she came back on the line she told me I qualified for a free HR-20, 5-LNB dish, and installation. No shipping charge, either.

    I figured I'd leave it go at that and not press for any free programming. I'm happy with the free hardware (but still nervous about giving up my TiVo)
     
  7. Milominderbinder2

    Milominderbinder2 Cutting Edge: ECHELON '08

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    Oct 8, 2006
    If that is the best you can do, take it. I think this may be the last night you will be able to get any deal.

    Try calling again. See if they will do 12 months of HD or HBS or anything else.

    I think that they will already be starting to pull the plug. Tomorrow may be a flat $299. We'll see.

    - Craig
     
  8. Milominderbinder2

    Milominderbinder2 Cutting Edge: ECHELON '08

    4,107
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    Oct 8, 2006
    Take it. Unless they change something, it looks like it will be $299 again.

    I bet before all is said and done, they begin wait listing people for the HR20 again like last fall. Some will be wishing they could pay $299 and just get one.

    - Craig
     
  9. Milominderbinder2

    Milominderbinder2 Cutting Edge: ECHELON '08

    4,107
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    Oct 8, 2006
    Whatever you are going to do, do it tonight.See if you can get programming credits, HD, HBO, etc. if they will not give cash discounts.- Craig
     
  10. Milominderbinder2

    Milominderbinder2 Cutting Edge: ECHELON '08

    4,107
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    Oct 8, 2006
    Call them back tonight. You should be able to keep your HR10...unless they are at the point of wanting the legacy receivers out of the field so they can prepare for pulling the plug on the old HD channels.

    Anyone else hearing this?

    - Craig
     
  11. Milominderbinder2

    Milominderbinder2 Cutting Edge: ECHELON '08

    4,107
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    Oct 8, 2006
    That is practically free!!!

    Maybe see if you can get free DVR service or HBO or showtime or Starz.

    Regardless take whatever their best offer is tonight.

    - Craig
     
  12. Milominderbinder2

    Milominderbinder2 Cutting Edge: ECHELON '08

    4,107
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    Oct 8, 2006
    To anyone who has still not done this, take a shot at the steps tonight:

    Getting a Good Deal on an HR20

    Do exactly what each step says.

    There are a number of threads that say the new HD channels start tomorrow. Then prices may go back up to $299 until they run out again like last fall and you can only go on the wait list.

    For those of you who already placed your orders, do not skip the final steps!

    8. Before you hang up, confirm that your work order is for:
    DIRECTV HD DVR (Expanded HD Prog. Capable)
    Standard Professional Install that will include:
    - New RG6 cabling and connectors (up to 125' x 4 as needed)
    - Zinwell 6x8 Multiswitch (if needed)
    DIRECTV 5-LNB Multi-Satellite Dish (if dish upgrade needed)
    Your date and price
    9. Click here to verify your order. Or call Customer Installation Support (CIS) at 1-888-355-7530.
    10. Click here to see if you can move up your installation date. You may need to check several times to get a great delivery date.
    11. Click here to verify your changes to your bill.
    12. Follow the HR20 Installation and Initial Setup Tips.

    Good hunting!

    - Craig
     
  13. finfan

    finfan New Member

    1
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    Sep 25, 2007
    Ok here is my story.

    1st call was told $99 for one HR20, each additional would be $199.

    2nd call was told same thing

    3rd call was told
    1 HR20 5 LNB dish and multiswitch 19.99,
    2nd HR20 free,
    they then told me that they would like to replace my 2 additonal HD receivers with H20's no charge. I also got them to give me

    1 year of HD programing and
    $10 credit a month for 12 months.

    Now the scary part, the women was giving me the order number so I reached for a pen and pulled the phone cord out of the wall.

    To say I was sick to my stomach is an understatement, I waited a few minutes hoping that she would call me back, but no luck. I called back expecting to have to start all over. Luckily I got a cool guy, he told me that my order had been cancelled, as tears started to appear in my eyes, he told me he would reinstate the order because he could see that she had already created the order once.

    However this was back in August and I have had nothing but problems getting the installation done, for some odd reason the installers cancelled my first installation, and then the order was also cancelled.

    I called in had the order reinstated, and they scheduled the installation for Sept 15th, I called the installers twice to let them know how my house is wired(I currently have 11 receivers and 5 of them are DVR's) so that they would bring the correct multiswitch to go with the new dish, installer gets here(2 hours late) and sort of complains how long of a job it was and that it was his 6th install of the day. So he tells me that he doesn't have the correct equipment and would have to go back to and order it, he promises me he would call within 2 days to reschedule.

    A week now passes and I hear nothing so I call, and once again am told that my order has been cancelled, I get the order reinstated again and now they tell me they can't come until Oct 20th.

    I guess I am earning the great deal that I got, but hell it's been pretty frustrating dealing with these installers.

    Well that is my story and I am sticking to it. :)
     
  14. 40yearfan

    40yearfan AllStar

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    Aug 8, 2007
    You won't be sorry. I replaced my HR10-250 with the HR20-100 and wouldn't go back to the Tivo unit now if you paid me. A lot more features and quicker.
     
  15. 40yearfan

    40yearfan AllStar

    61
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    Aug 8, 2007
    Had an HR20 installed in the Family Room last month and my wife liked it so well, she wanted one in our bedroom. Called and was told $299, asked to talk to retention and was told no. She refused to pass me through even after I asked her how many hearts I had (4).

    Changed tactics and emailed DTV asking why a loyal customer like myself would have to pay full bore when a newbie could get it for pratically nothing. Got an email in response saying someone would call.

    They called today and offered $199 with $120 rebate over 6 months ($20 month). I accepted and they will be installing the new unit day after tomorrow (Thursday). Total cost with tax and shipping will be about $120.00 after the rebate.

    I probably could have balked at the offer and asked for more, but I feel it's a fair price considering they have to add an additional cable to the bedroom to make this unit work.

    BTW, I checked my order as suggested and they are also showing installing a 5 LNB antenna. I already have one with the Zinwell WB68 switch. The installer will probably be happy that he only has to run an additional cable to the bedroom and set up the HR20.
     
  16. rotomike

    rotomike Legend

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    Feb 24, 2007
    just got off the phone and got a slimline with hd-dvr installed for $199 and $20 off a month for 12 months so im making $40 on this one. Awsome!

    Mike
     
  17. Tonedeaf

    Tonedeaf Legend

    256
    1
    Jun 13, 2006
    Going to let the HD channel craziness calm down a bit and try again for a free one in a few months. I have 2 HR20's already that I got 1 Free and the other for $99 and 5LNB install. Also got 3 months of showtime and a $5 service credit for a year previously and then the HD for a year I got today.
     
  18. aleicgrant

    aleicgrant Legend

    247
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    Sep 25, 2007
    Not sure if this is a decent deal for new customer but here goes.

    First HD DVR $199
    $100 credit (over 10 months)
    Additional $60 credit (over 6 months)
    Second HD DVR FREE
    2 HD20's For $99
    $50 visa gift card (normal promo)
    free install
    5lnb

    is that good?
     
  19. aleicgrant

    aleicgrant Legend

    247
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    Sep 25, 2007
    Do you think a call to retention to cancel before install might yield some even better results?

    Personally the only other thing I would like to get thrown in is the superfan
     
  20. Milominderbinder2

    Milominderbinder2 Cutting Edge: ECHELON '08

    4,107
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    Oct 8, 2006
    Yes. Don't change a thing.

    - Craig
     
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