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Discussion in 'DIRECTV Installation/MDU Discussion' started by marcello696, Aug 16, 2006.
On your next post you are at 5 and can post a link.
OMG, you did just great!
Keep following hte steps!
ok, thanks. I will give it a look around for the offer code.
So what are my chances of getting a good deal with the systems I have?
I've been a customer for around 10 years (first with pegasus, then transferred to DTV)
I have 3 receivers, 2 of them original. Will that help or hurt my chances?
Philips DVR Tivo 40Gb
Hughes HIRD D2
Hughes HIRD D2
Total Choice. No premium channels or packages.
Just made call #1, talked to someone who sounded hispanic (is that right?? it surprised me, I expected an India call center). Anyhow, he said I could get a free H20, but an HR20 would be $299. Ummm.. no thanks. Didn't seem the least bit concerned that I might switch to Dish and asked me when I wanted to cancel my service. Damn.
I'll try calling back midday Friday.
and GO GREEN!
It won't let me post a URL, so here it is broken up:
www bigtennetwork com / corporate / DIRECTV.asp
I just signed up for this. Be persistent and call back if needed, as it appears that some of the reps haven't heard of this deal and aren't willing to give 2 upgraded receivers out for free.
After 3 or 4 calls inquiring about what they can offer, I got the Big Ten deal, 2 free HD receivers, and the Premier package (with NFL Sunday ticket) for 49.99 a month for 4 months. This is better than the website deal (69.99). They also threw in the Nascar pass for the same time period.
I think email may be the way to go for current customers.
Currently, I have (1) HR20, (2) H20s, and (1) HR10 (HD-Tivo). All of these are leased.
I received the HR10 and H20s free a year and a half ago when I was going to switch to Comcast (I was running a single HIRD-E86 at the time). I received the HR20 free when I called to cancel my NFL ST subscription back in July. I called a couple weeks ago trying to swap the HR10 for another HR20, and I was told $299. I called back a couple times that day, and the best I got was $199. Frustrated, I just left it sit for a couple weeks.
Today, I sent an email to DirecTV explaining that I wanted to swap the HR10 for an HR20. I received an email back within 2 hours with a phone# to call and a PIN.
I called that #, and I told the rep I was calling regarding the email response I had received. She verified that I wanted an HR20 to replace the HR10. I said "yes", and she put me on hold for a minute. When she came back on, she asked whether I would agree to a 2yr committment. I said "yes", and she said she could give me the HR20 for free. Installation is Nov 8. I didn't even bother trying to get programming credits because I think this is a very fair deal. She told me that after the installation, they would send me an empty box via FedEx to send them the old HR10 back.
For reference, here is the email that I sent to DirecTV:
"I would like to swap my HR10-250 for an HR20 in order to see the new HD channels that are rolling out. When I received the HR10, I was told that I would be able to swap it for an mpeg-4 HD DVR for little or no cost. I called a couple weeks ago, and I was told that it would cost me $299. I understand that some subscribers are able to swap their HD Tivos for an HR20 at no cost except shipping and handling. How do I go about getting this price? I'm not interested in an installation...I can switch the boxes out myself. Thank you for your attention to this."
Are you a new or current customer?
New customer. Switching in from Charter to enjoy the HD and pick up Big Ten
It fails every time.
You didn't get retention. Follow the script. Click the links. Do what it says...
I have never seen anything like this!
You are on step 5 of the HD DVR (HR20) Ordering Tips! Go get 'em.
Or in my case, Oskiwowo! I-L-L,I-N-I
BS EE U of I
Cut and paste that all you HR10 owners!
Wow, sounds like you guys are getting great deals!~
Just had my system installed. I asked the installer specifically about 103 b - he looked right at me and said, "You've been studying up". "Yes", I said, "I've read that the dish has to be very precisely aimed for 103 b and some people aren't getting good results".
"The technicians weren't trained completely to use dithering on 101. That's what gets the good signal on 103. I'm a trainer, and now we have everyone trained properly". Please note - when he said "everyone", he meant the 115 technicians at his outfit here in SW Washington state.
I'm not sure he actually checked 103b, and it was all happening too fast for me to keep up. But I just checked the signal. There are 16 transponders. A moment ago the highest was 87, now it's 82, but it's raining very hard right now and I'm sure that's affecting the numbers. Picture looks great.
Well, I bit the bullet tonight and upgraded the R15 to an HR20 - I had previously called a couple early last week to get "my deal". Any event the deal I struck was to purchase the HR20 retail and they would give me a $100 equipment credit amongst others.
So I call DTV and wait on hold for about 15 minutes - Get to an agent in retention and inform here of what I am doing (swapping the R15 [deactivate] for the HR20) and to look at my account notes for the offer. She says "OK" just a moment - She activates the HR20 but doesn't deactivate the R15. Further, she can't send a "hit" to the box so it keeps saying it's unactivated... I digress, she then adds the $100 equipment credit, the $10 / 12 month credit, the HD Access / 6 month credit, but forgot to add the DVR / 6 month credit. She then subscribes me to both Total Choice (my package) plus Choice XTRA. We go round, and round and once I finally get it straightened out I ask did you deactivate the R15 - and she said No. The R15 was the primary receiver on my account so we go through the whole shebang again and at the end I have Total Choice and Choice XTRA, I get that straighted out - she confirms my account balance (negative). Tells me they are having problems with the system which sends "hits" to the box and if it doesn't work in the morning to call back. I say OK, but to notate my account that my newly activated receiver isn't work - she says OK and we disconnect.
I was watching this all transpire online... I get up grab a soda from the fridge check my account one last time and she's added Choice XTRA back to my account, so I am subscribed to both Total Choice and Choice XTRA and two HD Access packs. So I call back again, retention is closed... Go to the main # and wait on hold for about 20 minutes get a guy who takes Choice XTRA off but not first trying to get me to switch to Choice XTRA [No Thanks, I'll keep the Total Choice package cause I get most the channels anyway with this pack - Golf Channel, National Geographic, etc]. I then question him about the DVR credit not being on the account, he puts me on hold for a while comes back and says I can only do it for four months... I say OK add it - I'll call back later and straighten it out...
Keep in mind my box still doesn't work - It keeps telling me it isn't activated, while I was on hold I did call with my cell phone and had my box hit to the point I was getting a 725 error. He transfers me to support and I get a girl who send multiple hits to my box, has me power-cycle, repeat the setup, etc - still 725. She puts me on hold, meanwhile I goto DTV website to send another hit to my box but the website gives an error to call support, still not working - Confirm RID and Access Card # still not working. She removes all my services re-adds them sends another hit, still not working. I send a hit via DTVs website and finally the error goes away...
Needless to say I spent about 2 hours on the phone with DTV tonight getting this "upgrade". My activity since my last bill is almost two whole pages... My appologies for the legnth of the post.
Long time lurker, first time poster. I have been a D* customer for 12 years. I called twice and followed the script, asked nice, said we have recent upgrades to digital cable, UVERSE, etc., have other offers. Basic response was $100 off the $299 price. Second supervisor told me to go to Best Buy and pay $700 for the system, if I didn't like his price. Nice guy.
Anyway, I decided to go the email route, and was very pleasantly surprised. I have an existing HR10-250 unit, and a new HD in the bedroom. I wanted the HR20-dvr for den and big screen in main area. Simple request, gave them breif history on email. Record shows I paid $1000 for the HR10.
Anyway, D* acknowledge receipt of email within the hour sent, and said it would be assigned to appropriate csr. Late yesterday afternoon I received call from CSR, offer of free unit, with two year commitment and $19.95 sh, with install tomorrow!
Took it. Thanks to the boards, I will let you know how the install goes. We are a Tivo house, so the new interface will be interesting to compare.
Yesterday I made my fourth attempt in two days to get a deal on the HR20 that is comparable to what I have been reading on here. Prior to this call no one would budge on the $299 price tag. I got straight to retention by saying "cancel" at the voice prompt. Calmly and politely I told the guy what I would like to have. I followed the "rules" perfectly. He placed me on hold and came back with an offer of $50+$19.95 shipping. Also, he offered a $10/month credit for 6 months meaning I would actually only end up paying $9.99 in the end. This was great and I was ready to take it but I still mentioned my issue with up front fees which would have still been $69.95. He then made me the deal I have been wanting all along. He said he would apply the $60 credit instantaly and the only charge I would see was $19.95 shipping. Also, without me even asking or anything, he gave me the dvr service free for 1 year. On top of everything else, the installation date is set for tomorrow (10/20) AM. Basically all this is going to cost me is $19.95 and a renewal of a 2 year contract that I was only 6 months into anyway. Needless to say, I am extremely happy and firmly convinced that if you don't like the offer you are originally given, KEEP CALLING. They will make you happy.
Glad you were able to get what you needed and should, you are a paying customer, you shouldn't have to waste so much time on the phone to get the same as others. There should be consistency with what they are doing at customer service and retention. I wonder if it will be better when the deal is completed with Liberty Media and the shares transfer, and it's not Rupert Murdoch's any longer.
is any one getting a good deal one a 2nd hr20....
i had 2 hr10s upgraded one to a hr20....
now that i got a feel for the hr20 and like it, I'm ready to move to a 2nd hr20