I was robbed!! Upgraded last month from an old RCA SD box I purchased from Circuit City Been a D* customer for 11! yes 11! years. My deal for upgrading to the HR-20? 299 + $44 for some charge or other. I already was a premium customer so no movie channels free for a couple of months. They prorated in the HD access from the minute they cut me over. When the installation guy said that it would be an additional $70 to run the second cable through the attic and down the wall I let him use an old cable tv coax for the second line didn't know about this forum until after the install and I started googling for information on the box. The lesson learned? loyalty is NOT rewarded.