Further and futher down the spiral I go.... This time I spoke with a CSR rep that said the HR20 will cost me $299, minus any other credits I might receive per the notes on my account ($150 off, $20/month programming credit for 6 months + shipping). I say GREAT! He then says "I'll transfer you to our installation department". About 5 minutes of listening to an endless offer loop, another rep comes on. I tell her what I'm on hold for. After saying "please hold" 6 times to me, she says once again that the HR20 IS ONLY AVAILABLE TO LA. :bang We go back and forth on this and finally I ask for a supervisor. He repeats word for word that the HR20 is AVAILABLE IN LA ONLY from D*. Suggests that I contact Best Buy and order it from them.