So I just had my DirecTV service installed last night. I called yesterday to confirm the HR-23 (I got it) and the type of installation. I assumed a standard one, but the DirecTV rep told me I was getting a free upgrade to SWM. Needless to say, I was fairly excited about that one. However, when I asked the installer about it, he said he had to call. So he goes outside and calls someone. He comes back in and says it will have to be a regular install with two lines because there is no justification for the SWM. Since my online order said nothing about SWM, I didn't really push it because it was getting really late. When I went to sign the order after he was done I saw, in big letters, "SWM install" as one of the line items. So he lied to me, I guess because he didn't have everything he needed, etc. However, the document I signed said SWM install. I'm going to call DirecTV today, but what should I ask for? I'm thinking of a few things: He drilled a hole through the outside wall straight into my bedroom and didn't put a box or anything. So I might want that fixed. Have someone come out and do an SWM install like I was promised Argue for a huge credit, etc, because I had to wait so long (he was over 2 hours late) and I didn't get what was promised How feasible is it to have them come back out and fix it? Thanks.