I've been reading up, trying to educate myself in order to have a rudimentary understanding of how all of this works. I have a pretty simple set up in mind: An HR34, an HR24, an H24 [edit- H25], a CCK(?) and a RC65RBX remote. I know you can't specify exactly what equipment you get. What should I look for in an install(er)? I want to know enough that if they try to pull off a sub-par install I'll be able to call them on it. It's a two year commitment after all. Since I'm ordering an HR34 I'm sure they'll give me the right SWiM set-up. I want to be sure that they don't try to charge me for an RVU, which I don't have. I want the backlit RF remote since I read they don't always give you one unless you ask. I have my neighbor's customer # so I can get the referral discount. Some have said I'd be better off talking to a local installer. I'd Havel a better chance of getting new, as opposed to refurbed, equipment. Also some have said that if they try to give me old equipment or I just don't get a good vibe regarding the install to just politely ask to re-schedule. I'm just trying to understand how to ensure a good initial install. Not to mention all the terms like: DECA, CCK, SWiM, RVU, C31 client, HRxx, Hxx, etc. Sorry if this has all been covered recently. Any advice or links would be appreciated.