I was speaking to my direct supervisor today.. she stated that she now has Directv and she hates it.. that she had dish.. and misses it. one: she is paying $10 a month more for what she was originally quoted. two: a bad install. she can't order movies because the installer didn't install the "internet connection" and two when she walks into the bedroom the system shorts out and has to be rebooted just due to vibration..( and no my boss is not a BIG PERSON by any means.. ).. three: she misses the Dish DVr.. for one because she says that you can go to live tv with out having to goto the end of a taping.. she did tell me that her installer was working alone and had only been on the job for a week or so.. no more then two weeks.. and spend 8 hours trying to get her house switched over from Dish.. wow I thought I had a bad install.. but this is wrong.. she said that she has called three times yet no one wants to make it right by her.. I advised her to contact retention alone.. that they should come and fix her install and set her price right in some way , shape or form.. but I am willing to hear legit responses from this forum. no personal attacks.. and remember I have to work as a subordinate to this woman.. how about some good , solid advise..