A friend belongs to Directv for the last couple of years. He decided he wanted an hr44. He phoned D up and they told him that they could not guarantee an hr44 . He said he would buy it from somewhere else and they instantly told him they had to come out to instal it at $49. an hour. They also said they would replace his other receivers with the clients which he does not want. He wants to keep his other receivers with the hr44.They then offered the hr34 with the genie clients because they said it was cheaper.But that they still would have to come out at $49. an hour to install. He is quite capable of his own intallation of stuff rather than paying for it !!! Whats up!!!! Who should he talk to !!! He's really ticked off. He sais it was like going to buy a truck but they would only sell him a car at a certain price !!! He also wanted to up his viewing to the Premier level but was so ticked off he just said Bye and hung up !!! What is going on with D !!! What should he do ! I said he should threaten to go elsewhere if he doesn't get what he wants. He's the customer !!!