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What's the point in buying equipment?

Discussion in 'DIRECTV General Discussion' started by lucidrenegade, Oct 25, 2018.

  1. ericknolls

    ericknolls Member

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    Let's try to merge or get some sense out of the last comments. When you sign up for Dtv's lower packages select, entertainment and choice. They do not offer you a free HD receiver or HD DVR. The price is $199 and $299 respectively. Do you own the receiver? That is the part I don't understand. People on this blog have said that Dtv wants it back. They also say it is considered a leased receiver because it was sent to you by them not solid signal. If you purchase the ultimate or premier package there is no charge for the receiver and it includes other perks in the package. There is a 2 year commitment any time you receive and activate new equipment. If the equipment is different from what was currently on your account is considered new including refurbished. Ask cable subscribers: they are given new and refurbished items at the companies discretion. Nothing new here! They are not given a choice. Even though they throw their weight around to get the equipment new like DIRECTV customers. Lastly, If you buy something from Solid Signal and put it on your DIRECTV account: Get all the details from them so you know what to expect or ask questions and write them down. People ask questions about Solid Signal and lot of us do not know their procedures or have not dealt with them. Just because DIRECTV gives you FREE equipment means it is free to use not to OWN! At least that is the way I see it. If you got your FREE equipment upgrade under the Protection Plan Same rules apply.

    Sent from my XT1609 using Tapatalk
     
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  2. Rich

    Rich DBSTalk Club DBSTalk Club

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    I agree.

    Rich
     
  3. slice1900

    slice1900 Well-Known Member

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    The difference is you going to Apple's website and you are BUYING a Mac, which you then own and are responsible for paying to have fixed or replaced once the warranty period expires. When you go to Directv's website and order an HR24 you are borrowing equipment they own. They are responsible for fixing/replacing it if it fails, so why should they be obligated to provide you brand new equipment? What are they supposed to do with all the used equipment that is still in perfect working order?

    When you rent a car from Avis, do you complain that they don't disclose to you that the car you are renting might not be new?

    The real problem is that Directv makes you pay $199 for something you don't own, not that it isn't new.
     
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  4. raott

    raott Hall Of Fame

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    This had nothing to do with Directv's website. It is about solid signal.

     
  5. Rich

    Rich DBSTalk Club DBSTalk Club

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    Good point.

    Rich
     
  6. slice1900

    slice1900 Well-Known Member

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    Solid Signal isn't "selling" receivers either, and they can only offer what they get from Directv. Their page doesn't say the HR24 is "new" anywhere, so how is it misleading?

    For that matter it doesn't even say the HS17 is new, even though the odds are good you get a new one I doubt they have any way to get Directv to guarantee they are only supplied new ones. They order 25 HS17s or whatever and get sent a pallet full, which might be new, might be refurb, or might be a combo of the two.
     
  7. Rich

    Rich DBSTalk Club DBSTalk Club

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    That seems to be the way he feels, he's just expressing his opinion. I can see his point.

    Rich
     
  8. Bill Broderick

    Bill Broderick Icon

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    If Avis were going to charge me $20 to ship a replacement car to me or $99 for a service call to bring the replacement car to me themselves if the original one broke down, I would certainly complain about the car not being new.
     
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  9. James Long

    James Long Ready for Uplink! Staff Member Super Moderator DBSTalk Club

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    I would not expect a $20 or $99 rental car to be new. Rental cars are on a different scale than rental receivers.

    The receiver lease is a fairly good deal. Yes, it would be better if there was no payment to lease a receiver ... but paying a couple hundred dollars once and being able to keep the receiver until it is returned when replaced or service is cancelled is a good deal. There is no additional monthly lease charge after the initial payment. (Any monthly fees paid are the same whether the receiver is owned or leased.)

    Imagine doing that with a car ... pay a dealer $10,000 for an unlimited time lease. When you no longer want the car simply turn it in. If the car is worth $10,000 you would be better of buying it. But what if you could make a one time payment of $2,000 to lease a $10,000 car for an unlimited time? The lease cost looks a lot better. Would you expect the $10,000 car to be new?
     
  10. Rich

    Rich DBSTalk Club DBSTalk Club

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    At first glance it might seem to be a good deal. But factor in the monthly fee for each receiver over ten years and that's what the lease costs. The leases never end unless you deactivate the receiver. Over ten years the cost of the lease is about $1040 if you paid ~ $200 initially for the box...IIRC, I had about ten HRs active for ten years. Cost me about $10,400 for those ten HRs. If they stopped the leases as soon as the leases covered the cost of the boxes...that would seem fair.

    Rich
     
    Last edited: Nov 8, 2018
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  11. studechip

    studechip Godfather

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    You still pay the monthly fee regardless of whether or own or lease the box. BTW, 10 dvrs x 120 months at $7/month comes out to $8400, not $16,000.
     
  12. slice1900

    slice1900 Well-Known Member

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    Yeah the $7 fee is basically a tax on customers with bigger houses - more TVs, more ability to pay. I don't know if Directv pays contracts for e.g. ESPN by customers or by receivers. If the latter, the $7 fee makes sense (as do the fees charged per receiver by cable companies) If the former, it is just a way of getting more money from customers who have more disposable income.
     
  13. Rich

    Rich DBSTalk Club DBSTalk Club

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    Did I do the math wrong? Would not be the first time. Let's see what I did wrong...1 HR at $7 a month is $84 a year. Yes, indeed, I screwed that up...let me fix that...fixed and forgot to post this. Bad day.

    Rich
     
  14. Bill Broderick

    Bill Broderick Icon

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    You missed my point. I was saying that DirecTV charges either $20 or $99 to replace a broken receiver (if you don't pay for that ridiculous "protection" plan). if the customer is on the hook to pay to replace a broken receiver, I don't think that it's appropriate for DirecTV to be supplying used equipment. If they were to get eliminate the charge for replacing broken equipment, then I'd have no problem with them sending used receivers.
     
  15. James Long

    James Long Ready for Uplink! Staff Member Super Moderator DBSTalk Club

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    The error in your math was that you are going to pay the same monthly fees whether you lease or own. So calculating the monthly fee as if it were an additional charge because you are leasing is wrong.

    The true comparison is between what DIRECTV charges to start the lease vs what DIRECTV charges to purchase the receiver outright. Unless you sell the receiver when you are done with it for at least the difference between starting the lease or buying outright where is the savings?
     
  16. Rich

    Rich DBSTalk Club DBSTalk Club

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    I know there is no difference between the fees for leased or owned. I think the fees should stop at some point, not go on forever. Especially for folks that prefer to own their own equipment. I bought mine with the intention of improving the HRs' performance. The HDDs D* sticks in their DVRs are way too small for what I wanted. I spent over $2000 buying those HRs and added 2TB drives to everyone of them. The cost over the years to first buy the larger HDDs and later replace them as they failed is lost to me. Must be over $1000. I also replaced leased HRs with owned HRs, that means I paid for each leased HR initially. Add another $1000 to $2000 to the bill.

    I understand just about every provider charges equipment fees. That doesn't mean it's right. Especially for folks that own and maintain their equipment.

    Will I get that money back? Not all of it. But I intend to sell most of the owned HRs I have and I will put new 2TB drives in each one. I'll get a nice chunk of money out of them.

    Rich
     
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  17. dreadlk

    dreadlk Hall Of Fame

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    I think that Directv is making a killing on these HR24 when they lease them for $199 or $299. The costs to produce these in bulk is probably about $100 a piece since 500GB hard drives can probably be had for chump change in bulk. I can live with the used equipment part of the deal even though my latest one from SolidState had face plate scratches everywhere.

    The part I find to be unethical is the lack of complete ownership and them not having the decency to say up front what it is I am getting. I have no problem with a different selling price based on new or used but don’t play games.

    Lastly. I enquired about buying one on the ebay and they said they do not activate boxes unless they come from SS or DTV Directv. It seems that owned boxes have no value.
     
    Last edited: Nov 11, 2018 at 11:15 AM
  18. codespy

    codespy The Pack is getting sacked!! DBSTalk Club

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    That last paragraph I can’t agree with. There are a few legitimate sellers of owned equipment on eBay. I just activated an owned HR24 for my sister in August, which I purchased off eBay, from an ex-DirecTV employee. All of his equipment was owned and verified owned by DirecTV.

    To Rich’s point, I’m in the same boat. I can keep all my HR24’s going by doing my own maintenance (install bigger HD’s, replace fan, power supply, bezel or whatever) without violationg the TOS if I own the IRD. Also, if I choose, I can then sell the owned IRD and probably get my investment back. The only thing I couldn’t do is replace the motherboard if that takes a crap, since it has a distinct RID number tied to it.
     
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  19. dreadlk

    dreadlk Hall Of Fame

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    It may have been a CSR without a clue but she insisted that they will not activate a box bought on eBay.

    The other possibility is that many things are in Flux at DTV and maybe in August you could but now you can’t.

    BTW I am with Rich. I have no plans on selling my older equipment. I have replaced lots of parts in my HR20 and HR21 until the main board died. I even tried repairing that and was partially successful until I resolderd the HDMI interface chip a second time and damaged some of the traces.
     
    Last edited: Nov 11, 2018 at 11:25 AM
  20. slice1900

    slice1900 Well-Known Member

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    They haven't been making HR24s for years now, so the current cost to make them is irrelevant. An installer once said he hadn't seen any with a manufacturing date after 2012.

    I think the main reason they've always charged for them is because they sort of have to, otherwise "free upgrades" have no value. Back in the pre Genie days if someone had one DVR and several receivers, they'd be eligible for a free upgrade every couple of years so they could replace a receiver with a DVR for free. That would extend their contract, and then two years later they could do again. That's one way of keeping customers from switching back and forth between Dish/cable to get those lower intro rates.

    If they didn't charge for DVRs, you wouldn't have to wait until you were upgrade eligible, you could just call up Directv at any time and get additional DVRs and then return the receivers. New customers signing up could say they want a DVR on every TV since its free.
     

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