Called the other day to ask about renewing previous $20 monthly 2 year HD credit/then reduced to $10 monthly 1 year package credit and was offered a 1 year $5 monthly credit. I appeared to be talking to an English as a second language person and we were having difficulty communicating. I should have hung up and called later. Anyway, he said that was what he could do as far as renewal. So, I check my bill to find I was now being charged a monthly $3 WHDVR fee. Talked to some department today and he assured me that it was now mandatory even though it had not been on my bill previously and was never mentioned during the earlier call. Anyone else had a similar experience? I thought you could be grandfathered in as far as it not being required--owned Genie, activated April 2012.