When you can visually see the surface nearly destroyed....the oversimplification of "complainer" is totally wrong. They are terrible in condition. Most folks wouldn't pay $1 for them as used in that bad a shape (unless you want a shiny coaster for your drinks). Yes...it is one thing to have some marks in a DVD/Blu Ray...it happens...and like you...I have seen it too. But in these cases....Netflix should simply be ashamed of distributing DVD copies in such horrible condition. Don't even get me started on how they are commonly out of the popular titles and you have to wait weeks and weeks... ...which is why many folks prefer the PPV or premium channel.....segwaying back to the OP. Pick your preference of newer releases (HBO or Showtime) or classic and movies release on average a year ago or more (Starz) as the best premium options.