Who else is getting "black screen" with the 211/411?

Discussion in 'ViP211(411)/211K/222 Support Forum' started by mth, Jan 25, 2006.

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  1. mth

    mth Mentor

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    Dec 14, 2005
    I turn on the TV at 9:00 last night, ready to watch some Scrubs, and miss the first 5 minutes because I'm rebooting my receiver.

    At least once a week, maybe 2-3 times, I turn on the TV and the receiver, and I just have a black screen. The guide and info show up, and I'm getting audio, but the picture on locals and satellite is just black.

    Signal strength is fine.

    Real PITA.

    So. . .what the hell? Is it the new technology? Do I have a dud? Should I call my installer or Dsh?

    So what if I do call Dish. . .he's going to tell me to reboot and it will be fine. I don't want to be rebooting several times per week. That's not what I signed up for.

    Anyone else seeing this?
     
  2. ggw2000

    ggw2000 Legend

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    Dec 22, 2003

    I have had this happen to me once so far (exactly as you say) but have only had the unit a few days and do not use it as my primary unit. Did you go into the menus and turn off auto power off (or something like that)? Gerry
     
  3. leestoo

    leestoo AllStar

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    Mar 23, 2002
    I have not had this problem.
     
  4. riche119

    riche119 New Member

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    Jan 11, 2006
    I've had this happen twice in the 2 weeks that I've had my 211, but I have to do a system reset almost every day to get audio on OTA channels. A reset always cures any problem but the frequency is getting to be be a pain in the posterior!
     
  5. leegart

    leegart Legend

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    Dec 18, 2004
    I've had it happen on my 211. The only thing that has worked for me is pulling the power cord out, waiting about 30-60 seconds and putting it back in.
     
  6. saweetnesstrev

    saweetnesstrev Godfather

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    Oct 8, 2005
    ggw, nice Australian Sheppard,, use to have a few when i was a kid.
     
  7. ggw2000

    ggw2000 Legend

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    Dec 22, 2003
    She's a sweet heart! Good dog and smart as a whip..... Gerry
     
  8. tnsprin

    tnsprin Hall Of Fame

    2,130
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    Mar 15, 2003
    I don't have a 211 yet, but

    Put up a poll. We all need to know how many have seen this. Make it a large period, or those who just got one will report they did not see a problem even if it turns out to be the number 1 problem with 411/vip211.
     
  9. Ghostwriter

    Ghostwriter Legend

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    Oct 10, 2005
    ahhhh the joys of early adoption...
     
  10. James Long

    James Long Ready for Uplink! Staff Member Super Moderator

    51,075
    2,314
    Apr 17, 2003
    Michiana
    Several questions (for those having problems):
    Do you have the "inactivity timeout" disabled - if not, how many hours?
    Was your 211/411 "on" when you got the black out screen (green light on front)?
    What channel was your receiver left on? SD/HD/Local?

    Just for information and trying to find a pattern.
     
  11. kzosat

    kzosat Legend

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    Aug 22, 2004
    I was thinking the same things James. I am wondering if it is due to the standby/inactivity mode.

    Btw, The only problem I have with my 211 is the becoming more common caller ID popup not working every time. I have had my 211 about 2 weeks now.
     
  12. mth

    mth Mentor

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    Dec 14, 2005
    I have "inactivity timeout" set for 4 hours. The period between having a picture and losing a picture is less than 4 hours. (I turned it off around 7:00 and turned it back on at 9:00)

    The last time it happened, it happened when the receiver was turned back on. That is, we turned it back on and had audio, but no video.

    I think it was on a local station when turned off/back on.

    Was this ever a problem with the 811s? My inlaws have the 811 and they never have this happen with theirs.
     
  13. citico

    citico Legend

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    May 18, 2004
    JAMES: I have not had this problem with my 211. I leave it on both OTA and Sat
    depending on station choice. Set in standby always. Inactivity timeout set as MTH.
    No problem setting up locks, and favorite list. Timers seem to be fine. The OTA
    issue will be moot as Dish adds HD locals. Maybe as said above , this is why it scans digital only. Since this is a HD box why not let the HD TV handle all OTA? You
    would have to change inputs but that's no big deal.
     
  14. jKp

    jKp Cool Member

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    Jan 13, 2006
    I have had my 211 for a few weeks now and have the same problem with the caller ID.
     
  15. James Long

    James Long Ready for Uplink! Staff Member Super Moderator

    51,075
    2,314
    Apr 17, 2003
    Michiana
    I havn't had the black out problem, but it is my first week and I have not watched that much TV since Friday night. I'll have to test the Caller ID.
     
  16. BobaBird

    BobaBird EKB Editor

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    Mar 30, 2002
    Also, which video connection are you using to your TV? Does it matter which device you turn on first?
     
  17. mth

    mth Mentor

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    Dec 14, 2005
    I haven't really bee keeping a log of it or anything, but I suspect it's 50/50 which I'm turning on first.

    I use component video cable. The audio goes out separately. Hmmmm.
     
  18. jerryez

    jerryez Godfather

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    Nov 15, 2002
    My 211 inactivity switch does not work, I have it disabled and it still goes into standby and does not record what I have my TiVo set up to record. Al I get is a floating logo that says press select to continue. Also, thew 211 screen blacks out with no audio or guide or anything at least once a day for the week that I have had it. I have to reboot it to get it to work.

    More junk from Dish Network! Another 811 piece of junk.
     
  19. mth

    mth Mentor

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    Dec 14, 2005
    I had another black out two nights ago. I rebooted in the middle of a movie. I called them to let them know that I want to start a file.

    I get a call at work from the wife today that says we've totally lost dish, not recognizing any satellites. She called up Dish and got a supervisor. They're sending a regional manager/specialist or something out tomorrow.

    I think the problem is the rooftop installation. I think the Dish moves a little, and I get the black-screen problem, then it moves some more and it goes totally blank.

    It's getting very annoying.
     
  20. bhenge

    bhenge AllStar

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    Mar 2, 2005
    I have had my 411 4 days now and have seen the blackout twice. The first time was simply turning on the 411. The unit was funtional (menus and program guide displayed and worked) but no picture, no audio, just a black screen. The second time occured when I went from looking at an OTA channel to watching ESPNHD. The screen went black with no audio, but this time after about 2-3 minutes the 411 re-booted on its own and everything worked again. I tried to reproduce this last scenario but have not been able to.
     
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