Followup: They were supposed to come on Friday between noon and 5. 4:30 rolls around. No call. No show. The wife needs to take the dogs out. We have evening plans. We call them up and the lady says the guy should be coming but she'll call us back soon when she finds something out. No call back. No guy ever shows up. I get a call Saturday morning from a guy apologizing that no one showed up. He reschedules for Tuesday. Well, something came up Tuesday morning, so my wife called Dish to reschedule. The woman on the phone tells her, "oh we have it written down that someone came on Friday and replaced the lines". :eek2: You WHAT? This is getting ridiculous. Now, fortunately, the Superbowl was fine, but on Friday, at about 7:00 pm I lost service for a minute, but it came back without rebooting. Got me worried, though.