DirecTV customer for 20-plus years. My current configuration is an HR21-700, HR23-700 and 2 H24s. I recently decided I needed whole home service. I installed first generation DECAs on the HR21 and HR23. I also had to update my 4 port splitter from an old legacy DirecTV splitter to a Green Label. I verified I had good connectivity via the physical mesh test on both H24s. Once I confirmed my equipment was properly configured, it was simply a phone call away.... NOT!!! When I called DirecTV (AT&T) to activate the whole home DVR service, the representative started to initiate a Genie upgrade. Since I have many recordings on my HR21 & HR23, coupled with the fact I didn't want DirecTV tech working on my system, I stopped the Genie upgrade, and asked to simply have whole home activated on my existing configuration. I was told that they were unable to grant my request, since my existing equipment was not capable of whole home. Further, they stated I MUST upgrade to a Genie configuration to receive whole home service. I requested to speak with a supervisor and was told the same thing. I politely finished the telecon and immediately called back to speak with a technical support representative. The first level technical support representative I spoke with told me the same story. I asked to speak to a technical support supervisor, and I was told the same story again - My existing equipment was simply incapable of supporting whole home. I pointed out that whole home had been available to DirecTV customers with my equipment configuration long before the Genie was ever conceived. After considerable discussion with the technical support supervisor, I discovered the real reason. The new AT&T system, which my account has been migrated to, was incapable of activating whole home on any account that does not contain a Genie. If anyone knows the secret handshake or phone number I can call to have whole home activated on my legacy system, please let me know. Thanks in advance!!!