When the technicians upgraded my home for whole Home DVR service, they did not install the media connection kit because they told me that my combination modem/wireless router, which is a Netgear product, is not compatible with the set up. Before the upgrade, I had no problems accessing Internet services through the Direct TV interface, including On Demand, YouTube, etc. Apparently, the whole home upgrade causes compatibility issues with ANY Netgear modem/router. They told me to replace the unit with ANY modem manufactured by anyone except Netgear. I have no confidence with any of these technicians/support people to give me good and correct information. Can anyone confirm that there are, indeed, compatibility issues with Netgear hardware? Is Direct TV trying to work these compatibility issues out, or am I stuck,with having to replace the Netgear? Thank you.