Hi, I had an equipment upgrade/swap this weekend from 1 HR24 and 2x H25s to 1 HR44, 1 HR24, and 1 c41 Genie Mini. Whole Home was working perfectly when the installer was here (I could see and manipulate the shared playlists). A couple hours after the installer left, I could no longer see the playlist on the HR24 from the HR44 and vice versa. The whole home DVR service status is "Not Authorized" on both DVRs. I've spent about 3 hours on the phone with directv support sat/sun and they insist the the Whole Home DVR service shows active on the account. Interestingly, when I log into my account info on the website, it shows that I am "Not Eligible" for the Whole Home DVR service. Huh??? Does this make any sense at all? Thanks for any help or insight.