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Whole Home Service only half works.

Discussion in 'DIRECTV Connected Home' started by DanDigital, Jun 20, 2010.

  1. Tim Sanchez

    Tim Sanchez New Member

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    Jun 22, 2010
    yes, i believe it is setup just like that. I am not home now but will check and post later. I will also try disconnecting the router to see if the mrv works better. Were do they get an IP from my router or somewhere else?

    Thanks
     
  2. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    When the receivers are connected to your router, the router controls the IPs through DHCP. Without a router being connected, the receivers assign the IP themselves.
    Since you're having playback issues, I'd tend to think there might be a problem with the DECA networking.
    There are a couple of things I'd try/look at.
    First would be to reboot the receivers and see if anything changes.
    Next would be to go into the setup menu and run the system test. Do you see/get any errors?
     
  3. Tim Sanchez

    Tim Sanchez New Member

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    Jun 22, 2010
    I did rest both of them. I did do the network test. The test came back fine. The reset did not help.
     
  4. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    Network or system test?
    Or by network you mean the coax network test, and if so what were your bit-rates?
    I ask all of this to get some idea of what's going on.
     
  5. iceturkee

    iceturkee DINFOS Trained Killer DBSTalk Club

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    daytona...
    folks, i was told this by a rep in the customer advocate team. dtv is not supporting any internet connection made with deca and power adapter. you need to contact them and have them give you broadband deca. there have been bunches of problems caused by the quick fix for thise of us who had mrv upgraded before broadband deca is available.

    i was told the same info sunday night from someone in networking tech support when my problems began.



    dtv is fedexing the part to me and sedning a tech over saturday morning to reinstall at no cost to me.
     
  6. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    I'd be interested in what this is.
    I've been using the DECA & PI for almost a year with ZERO issues and my latest info is:
     
  7. Tim Sanchez

    Tim Sanchez New Member

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    Jun 22, 2010
    I did the system test from the hd receiver and the only error was "no phone line connected." How do I know if he installed a "broadband deca" or a power deca? 1 end is going into the power.
     
  8. hdtvfan0001

    hdtvfan0001 Well-Known Member

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    ...and VOS is not alone.

    Field testing and real-world experience has proven that the DECA unit connections not only works, but works well and reliably when properly installed.

    I have read that they have a new/different Broadband DECA unit that they are starting to inventory...but the change is the case color and shape, not the electronics.
     
  9. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    If you ran the system test an only got that error, then the coax networking is passing, or you'd get an error about it.
    Not sure what you're asking in the second part.
    You've said the installer added a splitter and a DECA to your router for VOD & TVApps, right, or did I miss/mix up something?
    This shouldn't have any affect on MRV, unless one receiver is using ethernet instead of DECA and having to run through this path.
    Neither 24 has a ethernet cable connected right?
     
  10. iceturkee

    iceturkee DINFOS Trained Killer DBSTalk Club

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    daytona...

    the part must now be available because it is being shipped to me. i just received the same info as you just posted so i'm curious if dtv is changing their tune now on what they will support.

    we all know dtv often tells their customers incorrect information. but given the 2 people i spoke too in the past few days, i would like to think they aren't giving me incorrect info.

    it would seem fruitless for dtv to fedex me the part and send a tech to my house at no cost to reinstall part of my mrv upgrade if my original internet connection problem wasn't caused by a bad installation.
     
  11. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    "The part" was to be released "around now" [or next month], so you may get one of the first ones. I have yet to see anything but a picture of one.
    As to why you got two people saying this, :shrug:
    There just seems to be so much disconnect from one department with the other departments.
    Somebody hears one thing and then assumes it relates to something else and then passes this along with all of the best intent, but it isn't correct. :shrug:
    A lot of times, they seem to want a tech out there to simply make sure everything is working correctly, since "how many customers don't have a clue?" :lol:
     
  12. The Merg

    The Merg 1*

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    Northern VA
    Take a picture and post it here along with any other info that is on the device. That will help with determining if there really is any difference.

    - Merg
     
  13. iceturkee

    iceturkee DINFOS Trained Killer DBSTalk Club

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    daytona...
    i want to clarify that it was ellen filipiak's office who told me the same thing tech support told me sunday night. they are sending the part fedex and scheduled the saturday tech visit. don't know if that clarifies anything.

    in any event, i'll do the best i can to post a pic.
     
  14. HoTat2

    HoTat2 Hall Of Fame

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    Los...
    From reading here lately though, I notice there seems to be some sort of rare (thank goodness) issue with at least an H24 <---> HR24 MRV setup and some routers when the BB DECA is connected where the H24 suffers connectivity problems to the HR24 DVR if not altogether losing it's connection over time.

    Strange ...
     
  15. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    I'm seeing the same thing, "but" have to wonder if these are merely poor routers and the same problems would be happening if they were using ethernet instead of DECA?
    DECA is basically invisible to the router, so the end devices are seen by the router just like they would be on ethernet.

    The more installs we see, the more weird problems we get to see.
     
  16. David MacLeod

    David MacLeod New Member

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    I would think that if the routers handle NAT well enough for ethernet they should (key word) handle it ok for deca. but if some deca modules are having issues with NAT (bad batch perhaps?) this might explain it.

    just thinking out loud here.
     
  17. Tim Sanchez

    Tim Sanchez New Member

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    Jun 22, 2010
    Yes, neither 24 has a ethernet cable connected. My questions was how can i tell if he installed a regular deca or BB deca as described above? Maybe I need to call and have the BB deca installed. I will try unplugging the router to see if the performance increases. I know it was fine before he added the deca. Also I think there is 1 more slitter it all passes thru upstair before it goes to the hd receiver (not sure if it was an old one or a dtv one) maybe adding the deca requries a different splitter up there, i will check that too.
     
  18. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    I've generally been following your posts, and the DECA & PI is going to do the exact same thing that the new BB DECA will do, so "scratch that".
    If the wrong splitter was used, then the 24's system test would report an error, if the splitter was causing a problem, so "scratch that".
    "I guess" pulling the ethernet cable from the DECA to the router, might at least show if anything there was causing it. It can't hurt and may show something [or not].
     
  19. Doug Brott

    Doug Brott Lifetime Achiever DBSTalk Club

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    I'm gonna go out on a limb and bet that you get a standard DECA with the consumer friendly power adapter .. which is what most folks are getting already.

    As far as I can tell from information I've received today is that the official "broadband DECA" is not available to consumers yet. If for some reason they are "shipping" you one, expect it to be back-ordered for a while.
     
  20. iceturkee

    iceturkee DINFOS Trained Killer DBSTalk Club

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    daytona...


    after reading your post, i called ellen filipiak's office back since they are sending me the part. the prder is for an internet connection kit (coax) and i was reassured it is the broadband deca and not what i currently have.
     

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