Whole Home Upgrade

Discussion in 'DIRECTV Connected Home' started by HDJulie, Sep 6, 2011.

  1. HDJulie

    HDJulie Icon

    883
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    Aug 10, 2008
    My brother is finally upgrading his last TV to HD & is getting the Whole Home service installed. He's made the appointment & got a nice deal. I want to be sure the upgrade goes well so I'll be there for it. He already has a Slimline dish. However, he has 4 DVR's & 1 Receiver so he will need a SWM16. When these upgrades first started, there seemed to be a lot of people who needed a SWM16 but the installer didn't have one. Has that gotten better now -- are they coming prepared with SWM16's?
     
  2. litzdog911

    litzdog911 Well-Known Member

    12,513
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    Jun 23, 2004
    Mill Creek, WA
    Provided that the number of Receivers & DVRs was made clear when your brother placed his WHDVR Upgrade order, then the installer should be all set with a SWM16.
     
  3. harsh

    harsh Beware the Attack Basset

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    Jun 14, 2003
    Salem, OR
    ... and the installer will almost certainly have a CCK with them...
     
  4. HDJulie

    HDJulie Icon

    883
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    Aug 10, 2008
    My brother asked for the CCK just in case. He did not, however, mention the number of receivers -- after all, it is right there on the account. I'll have him call back tomorrow & ask to have it specifically mention a SWM16.
     
  5. trh

    trh This Space for Sale

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    Nov 2, 2007
    NE FL
    When I did my upgrade recently, the work order had the SWiM16 on it and the installer had it on his truck. And I had no discussion with the CSR about number of tuners. I think the system knows.

    It is the installers that sometimes don't know/understand.
     

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