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WHY are my receivers updating during PRIME TIME?

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by dcarter4, Jun 12, 2012.

  1. dcarter4

    dcarter4 Cool Member

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    Jul 26, 2006
    Hey All,

    My 3 DTV receivers keep updating during primetime, making my home life a living hell!

    Is this happening to anyone else? How do I make it stop?

    Dwayne
     
  2. peds48

    peds48 Genius.

    20,082
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    NY
    it helps to know your receiver model numbers. also when did you get installed?
     
  3. Shades228

    Shades228 DaBears

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    You might also want to define what updating is as it could be a couple of different things. An exact message would help.
     
  4. joed32

    joed32 Hall Of Fame

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    Jul 27, 2006
    I had an HR 21 restart last night and I just assumed it was updating software. I was watching another DVR at the time so I didn't pay any attention to it. I have 5 DVRs and they do seem to restart at odd times during the day and evening, with the problems they have been having I know they are updating fairly frequently. I haven't had any of those problems at all.
     
  5. Stuart Sweet

    Stuart Sweet The Shadow Knows!

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    You're not getting updates that frequently. If your DVRs are rebooting while you're actively watching them (pushing buttons on the remote more than once every other hour) there is something else going on. This may be a guide data issue and may require a service call. Check your satellite setup to make sure it's right.
     
  6. dcarter4

    dcarter4 Cool Member

    21
    0
    Jul 26, 2006
    Sorry for the lack of details. I have three receivers...all different models (HR21/200, HR20/700 and a HR23/700) All three of them said they were receiving an update around 7:45pm last night....right during the recording of several shows.

    This happened last week, also....around the same time. Needless to say...it cut off the wife's shows...so my nights have been hell!

    Is this happening to anyone else. I live in AZ

    Thanks!

    Dwayne
     
  7. Stuart Sweet

    Stuart Sweet The Shadow Knows!

    37,060
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    Jun 18, 2006
    When this happens again, please take a moment to write down exactly the message you're getting on the screen. It might help us explain what's really happening.
     
  8. TomCat

    TomCat Broadcast Engineer

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    Aug 31, 2002
    Same area, equivalent models, no updates last night.

    But I think you raise an excellent question.

    Usually the only time they will force an update in prime time is if they think there is a massive guide data corruption error, and they do this to fix or prevent a rash of problems. If you do not in particular suffer from the imagined problems, you may still suffer a reboot when you don't want it as collateral damage.

    But that doesn't seem to be what happened, or I would have got the updates as well, and many others would have too. Still a mystery.
     
  9. 2000voltz

    2000voltz Legend

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    Sep 21, 2007
    I am having similar issue for Almost a month now. Constant reset in prime time interfering with recording. No message, just a pause the reset starts. Just happen now at 830 central.
     
  10. Canis Lupus

    Canis Lupus You make it, We break it

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    Oct 16, 2006
    What are your setups? Do you have SWM with power inserters? I seem to recall a post once where a power supply or other voltage spiking was causing spontaneous reboots.
     
  11. dpeters11

    dpeters11 Hall Of Fame

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    Cincinnati
    In your setup/info, what firmware version is listed, and what date & time does it give for when it was installed?
     
  12. 2000voltz

    2000voltz Legend

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    Ox5cf. Monday 6-11. 301 am
    Still resets at least daily.
     
  13. P Smith

    P Smith Mr. FixAnything

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    Perhaps slightly corrupted FW cannot clear pending flag for FW upgrade ?
     
  14. dpeters11

    dpeters11 Hall Of Fame

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    Cincinnati
    I'd normally not suggest this, but do you think a forced download may help?
     
  15. P Smith

    P Smith Mr. FixAnything

    22,599
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    W.Mdtrn Sea
    I would try ... nothing to lost.
     
  16. tonypitt

    tonypitt Legend

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    Jul 19, 2007
    I just had this happen for the first time this evening. I was watching a recording. Around 9:15 p.m. I noticed that my unit had stopped responding to my remote control. As it was playing my program, I didn't worry about it and figured I'd reset it later. Next thing I know (about 10 minutes later) the picture goes out and the device reboots.
     
  17. The Merg

    The Merg 1*

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    Northern VA
    That would not be a software upgrade. There was a problem with the receiver causing it to reboot. It could be a hard drive or even that the receiver was getting too hot.

    - Merg
     
  18. dpeters11

    dpeters11 Hall Of Fame

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    Cincinnati
    If it were heat, it should have cone up with an onscreen message you can't dismiss. Agree it wasn't an update though.
     
  19. The Merg

    The Merg 1*

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    Northern VA
    My old R15 would just reset on me. Took me a bit to realize that it was the temp being too high. As soon as I moved it to a more ventilated area, the resets stopped.

    - Merg
     
  20. wahooq

    wahooq New Member

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    Oct 19, 2011
    Tulsa, OK
    A receiver resetting constantly needs to be replaced
     

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