I currently have Comcast for my high speed internet and recently had to replace my modem. On the 3rd call to activate the modem ( yes it took 3) the service rep mentioned he could off me basic TV for free with a one time $15.00 charge. I said sure and he said that he would have a home install kit sent put. I received the kit and activated it but it did not work, called three times and was told there was an issue of some sore either a physical block at my cable box, or a bad box. Since with no signal the box has a Zero and will not do anything no way to really tell if the box is bad. It will not turn off pressing the power button on the front though? The 2nd tech I spoke to was apologetic and said that a tech would be sent to my house at no charge to resolve the issue. I said that 2 days later would work for me and I was told the appointment was between 5-7 PM, at 7:10 i called and was told there was no record of an appointment but there was on for Wednesday which would have been 1 WEEK after my original call. He apologized and said that since it was after 6PM they could not come out today (the 9th) but that he would escalate my issue and a supervisor would call me within 10 minutes and then within 30 minutes I would get a call from dispatch/scheduling and I would have someone out tomorrow. One hour later no call back at all, and as a side note I NEVER got a ticket number from any of my calls. So i call again and this person says there is NO RECORD that I had called earlier no escalation etc.... I explain my issue and she says that she will check to see if there is a soft lock on my account and there is! So none of the previous people had the training to even look at that as being a solution. Unfortunately it did not solve the issue and after a few more tries I applauded her willingness to try but Comcast has lost me as a TV customer when they had a chance to gain one. I will be bringing back my box tomorrow ( I hope the line is not too long) and just cancelling my free tv. Yes COMCAST can not even give away TV to me there support is so inept. I currently have DISH and no they are not perfect but they do have records of my calls and their support people do fix my issue on the first try or I get a call back the next day. I even pressed 1 to take their survey and never even get a call back from that! Yes my home phone is working!