Why Can't Slow Receivers be Fixed?

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by socal404, Mar 4, 2012.

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  1. dsw2112

    dsw2112 Always Searching

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    From a business perspective it wouldn't be a smart decision to kill the older receivers now; D* has a chance to start their new line of HMC receivers on the right foot though. Within the next year or two we'll see whether these receivers have any similarities to the HR20-HR24 line.
     
  2. Mike Greer

    Mike Greer Hall Of Fame

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    Sadly from what I’ve read here about the HR34 they appear to be doing business as usual there. Release with the old GUI then update to the HDGUI, reports of slow response, out of the blue restarts, missed recordings (maybe because of the reboots?)… Anyway – looks as if they enjoy the ‘slowness’ and ignoring the remote as features of their DVRs.:(
     
  3. bobcamp1

    bobcamp1 Icon

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    I'm saying it should be different, but exactly how different is it? It is just different enough to get the main code to run on each box, or did they aggressively optimize performance?

    Yes, but it depends what you mean by CPU. Many FPGAs today embed (or emulate) one or more low powered CPUs. And vice versa. When most people think CPU they think of a stand alone part, like an Intel or AMD chip. I don't believe the chipset has such a part.
     
  4. THX

    THX Legend

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    I've been noticing that this thread has been going on forever but from what I can tell there is no real resolution. Everyone I've spoken to who has experienced this problem says that when the new HD GUI was released everything was blazing fast. If it were indeed hardware limitations wouldn't the new HD GUI be slow at the very beginning?

    Why would it suddenly be experiencing a slowdown now so many months later? This feels like a software glitch for sure.

    Does anyone with inside knowledge at Directv know if this is a high priority for them or not? Seems like it's happening for everybody at about the same time too. I bet their customer service lines are lighting up like a Christmas tree with these complaints...
     
  5. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    Maybe only from reading this thread.
    What one feels is fast or slow, varies between customers.
    Those that don't feel it has slowed down [like me] don't post in this thread as much as those that do feel it has.
     
  6. n3ntj

    n3ntj Hall Of Fame

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    My HR22-100 is also very slow.. been so for over 1 year. My HR24-200 is fine.
     
  7. Podkayne

    Podkayne Legend

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    Alas, My heretofore trustworthy HR 20-100 has been DOUBLE PIG-DOG SLOW since February 9, the day it downloaded the HDGUI. 6 weeks and counting with an essentially unresponsive hunk of junk. Can I have JUST MY HR 20-100 rolled back to the previous UI? Sorry...no dice. Wait a minute, I reasoned, if you can switch the box off from where you are sitting, can't you feed it whatever firmware update you want? No, we can't do that...You can have your stupid HDGUI which has trashed my receiver...take it back, please!! Sorry, a slow receiver still works, so no taking it back. Talking with DTV CSR's is like talking to a 7 year old...
     
  8. dclarke

    dclarke AllStar

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    i recently did a search on this issue and the thread dated 2008 instructed us to do just that, thats pretty patient in my book. Direct will go broke if they ship us all hr-24's? not so sure about that
     
  9. harsh

    harsh Beware the Attack Basset

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    What is the hit to customer satisfaction of not making substantial performance improvements?

    All they need to do is resolve the disk transfer issue and many customers would be flocking to upgrade.
     
  10. harsh

    harsh Beware the Attack Basset

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    The chipsets typically incorporate some manner of RISC CPU. The older Broadcoms use a MIPS CPU section (with an MMU) and the new ones incorporate an ARM CPU. The NXP chip used in some HR24s also incorporates an ARM 1176 CPU.
     
  11. westview

    westview Mentor

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    Does Directv care if the receivers are slow?
     
  12. Rich

    Rich DBSTalk Club DBSTalk Club

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    I would think that the complaints are mounting and the next NR should help these issues. They can't possibly be happy with the slowness caused by the GUI.

    Rich
     
  13. JonW

    JonW Icon

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    Typically an embedded OS is used, and the non-portable chipset specific functions are relegated to the device driver level.

    It's quite possible that the folks working on the UI level code don't even deal with the CPU directly or work on the drivers.

    A disconnect between the high-level programmers and the low-level programmers can certainly lead to inefficiencies and sloppy design; but my guess is that DirecTv is simply not investing development time in to optimization. They may be fully aware where there are deficiencies in the code but due to schedules, budget, and other constraints; they may not be able to address them.
     
  14. hasan

    hasan Well-Known Member

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    That's a pretty open ended question. I would put it more like, "How much do they care and how much are they able and willing to do to address it?"

    On our HR20-700 with 2 TB external drive, we have to do a menu reset once per week to overcome gradual and ever steepening sluggishness. If we don't do it often enough, the box will eventually hang, requiring a RBR.

    The drive is never more than 15% full, so it is unrelated to the amount or number of stored programs.

    These boxes (HR20-700, HR20-100, HR21-100) have acted this way for a long time, off and on. Periodic sluggishness is perfectly normal. They have never fixed it.

    Every time I read, "coming soon, your problems will be solved", I smile wryly.:sure:

    D* is either incapable or unwilling to fix the periodic sluggishness issue with many (if not all) of their boxes. Most people experience it, some say they don't. For me, the problem is real, every DVR shows it off and on, and a menu reset helps for a few days. That's the way it is, and, in my experience, that's the way it has been for years.

    There was a time, for perhaps a year or so, maybe six months, that the HR20-700 did not need to be reset every "x", and ran rather snappily, with only very rare slow-downs. I've not seen those days in a long time.
     
  15. peano

    peano Icon

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    Bottom line, and to answer the OP's question, the slow receivers will never be fixed.

    DIRECTV has shown they could care less about it. And that is because existing customers whine a little but put up with it. Some here even chastise those who think their receivers are "slow".

    With the apathetic response of so many of their affected subs, along with the fanboy mentality often show here saying the receivers aren't really slow, DIRECTV does not think there is a problem.
     
  16. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    I'm not a fanboy, as I try to be reasonable and point out problems.
    At the same time, I'm not sure what your idea of slow is either, since mine aren't.
    I'm not doubting some customer's are, as it's clear from postings that some have issues I wouldn't accept. This doesn't make me a fanboy, but only one who doesn't understand why some "suck" and others don't. :shrug:
     
  17. Racer88

    Racer88 Icon

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    As long as they're development continues to be repeatedly done on a 7 day cycle and they keep stuffing a seemingly non-stop flow of crap into the software with little regard at all for how long term reliability is being affected/degraded there never will be any progress on this.

    Their crap code is hardly ever tested for more than 7 days, before moving on to changing something, and likely creating even more crap. With a cycle like that then all you can EVER expect is 7 days of decent performance before resetting your boxes. Plain and simple. Until the idiots in charge pull their heads out of their collective arses and realize this, it's quite unlikely it will ever change.
     
  18. DC_SnDvl

    DC_SnDvl Godfather

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    You don't have an HR-21. Consider yourself lucky. Mine often takes 5-15 sec to respond to requests.

    My HR-20's are fine.
     
  19. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    But I did have one once. It had to be retired for my HR24, or maybe the H25 as I ran out of SWiM channels.
     
  20. rld37

    rld37 Cool Member

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    I have a HR20/100. It had a software update 0x59e on2/8. At that time the user interface changed and got much slower. Is there any way I can revert to a the previous software or would that create some kind of problem?
    Thanks for any help.
     
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