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Why Can't Slow Receivers be Fixed?

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by socal404, Mar 4, 2012.

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  1. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    It wouldn't cause any problems, because it can't be done.
     
  2. Rich

    Rich DBSTalk Club DBSTalk Club

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    Would you specifically tell us what is "slow" about your HR/s and what models they are? I do see slowness with the new GUI. I don't see any slowness with the DVR functions at all.

    Most of the complaints I've seen just state the HRs are slow. In what way and when doing what? If you've got a 21 series HR (21s-22s-23), they're slow in just about all aspects. Nothing new there. They were slow when introduced (compared to the 20-700s) and haven't gotten any faster.

    Rich
     
  3. Rich

    Rich DBSTalk Club DBSTalk Club

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    I've got three 24s, eight 20-700s and one 21-200. Compared to the 24s and 20-700s, the 21-200 is slow. But, if I didn't have the 24s and 20-700s to compare the 21-200 to, I'd never know it was slow. "Slow" is a comparative word, without anything to compare them to all the 21s would be acceptable to most subs.

    Rich
     
  4. westview

    westview Mentor

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    I have the HR23 700. The speed varies from 6 seconds to 20 seconds. I have tried everything posted on this site. Nothing helps. I am sick of it. When my contract is up I am going to Dish.
     
  5. Rich

    Rich DBSTalk Club DBSTalk Club

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    There's a couple simple sentences that tell us a lot. First, he's got a 20-100 not an "HR20", we know the software he's using and he states the problem began with the HD GUI. Wasn't hard to be specific, why can't every post be like this one?

    Good post! Very specific. There's nothing we can do to help, but at least we know more than "My HR20 is slow" tells us.

    Your problem is being worked on. Hopefully, the next NR will ameliorate some of the problems caused by the GUI.

    Rich
     
  6. Rich

    Rich DBSTalk Club DBSTalk Club

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    The 23s were, quite frankly, not what we thought they would be. I had one for a week. You say the "speed varies from...". What speed? When you're doing what?

    Rich
     
  7. bobcamp1

    bobcamp1 Icon

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    They're using Linux, which is a poor embedded OS. But so is Tivo. I know that Tivo made changes because they have to post them according to the GPL.

    http://www.tivo.com/linux/index.html

    Since D* is also using Linux, and is bound by the GPL, where are their changes? Or did they not make any? Or are they just copying Tivo's?

    I agree that D* just can't seem to get the maximum performance out of their chipsets. It's like they just don't know how or aren't willing to.
     
  8. bobcamp1

    bobcamp1 Icon

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    +1

    Tivo has almost the opposite problem. They take forever between releases, but at least they don't have the "fix one thing break another" experience that D* has.

    The other problem D* has is inconsistency between boxes of the same model. That's an indicator that the software is unstable and not thoroughly tested.
     
  9. lparsons21

    lparsons21 Hall Of Fame

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    You've hit at least one nail on the head here! The test cycle is just way too short, and with the code really not being beta quality code to begin with just excacerbates(sp?) the issue. Beta code is supposed to be feature complete and most bugs gone, and is used to do the final tweaking of release code. You don't add features to beta level code, and you certainly don't issue knowingly dangerous code to beta.

    Couple that to the short cycle testing and you've got what we get from D*. And that is the NRs are more like beta code and the CEs are more like alpha level code.

    And I'll add that I've felt for many years that D* specs their stuff a bit too minimally to start with which just aggravates the situation.
     
  10. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    I've often thought the same thing.
    A friend got a new HR24 several months back. He'd complain that he needed to pull the power cord every two weeks.
    I looked through his setup & settings and made a few changes.
    Showed him how to reset the box without pulling the power cord. :lol:
    Showed him the NVRAM clearing routine.
    Nothing changed, as two weeks later, same thing. The receiver would get slower and slower until he'd either reset it before it stopped, or have to hit the RBR if he waiting too long.
    A couple of months ago I loaded the HDGUI on it as it was the NR.
    He hasn't been complaining since. :shrug:
     
  11. lparsons21

    lparsons21 Hall Of Fame

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    Well I have the NR (59E) on my 3 HR24s and overall I'd say it is still slow, but it varies for no apparent reason. Sometimes it is fast enough to not irritate, but still noticeably slow at remote response, and of course the ever present non-response to the remote.

    But it seems it is less often that it used to be. Still a bit irritating, but not enough to throw the remote.

    But I was spoiled by E*'s relatively speedy operation for a couple years so I'm probably a bit more sensitive to it.

    From my point of view, if things operate pretty smoothly and all thing seem to work like they are supposed to, even if a tad slow at times, I can live with it because I spend far more time watching what's on TV than I do interacting with it. If my boxes continue as they are now for speed, then the only real glitch left is ignoring the remote at times.

    Well that and adding the 'smart' back into the 'smart search'!! :)
     
  12. raott

    raott Hall Of Fame

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    For me, it is not one consistent area that is slow and that is probably part of the troubleshooting problem.

    Sometimes the guide is quick (it was very quick when it first came out, I was pretty impressed), sometimes the guide takes 10 seconds to react to the key press. Sometimes it is the channel change and key bounce issues (ie hit 206, first it tries to change to channel 2 then immediately to channel 06 - iaw, it registered all three key presses). Sometimes it is channels changes, either within the guide or outside the guide. Sometimes it is flipping tuners.

    Overall, it is a huge step back from the way it was right before the HDGUI.
     
  13. Rich

    Rich DBSTalk Club DBSTalk Club

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    So, your issues would seem to be with or caused by the GUI? I find deleting a lot of episodes to be very slow and when using MRV it takes a lot of time to get to a program on another HR. Issues like these are caused by the GUI.

    Or you're getting used to it.

    All I've got to compare the HRs to is the VCR. But are you comparing the GUI functions or the DVR functions? I don't see any difference in speed on DVR functions, just when I use the GUI.

    I'm pretty sure anything caused by the GUI will be fixed as quickly as possible.

    I don't use the Search feature a lot, but it seems to work well for me.

    Rich
     
  14. Rich

    Rich DBSTalk Club DBSTalk Club

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    The GUI has to be fixed, that's obvious to you and me. If the troubles started with the GUI, they should end with a fixed GUI and we'll be back to where we were before the GUI.

    I know this is annoying as hell, but we know the cause. First step in troubleshooting. Now we need the cause fixed and I have no idea how long that will take. One NR? Or three NRs? I dunno, but I'm sure it will be fixed.

    Rich
     
  15. lparsons21

    lparsons21 Hall Of Fame

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    It is all in the GUI. Anything requiring me to go to the UI to do things is slow most of the time, those things I can do directly like trickplay and such usually are very good. Except when it decides to ignore the remote. :(

    I don't use it all that much either, but if I search say for 'boxing', it misses quite a few shows that I know are coming up. Fortunately for me, I know which of the channels boxing is on, so I just watch for the first event to show up and then set a series link on that.
     
  16. lparsons21

    lparsons21 Hall Of Fame

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    Yep, the HDGUI is the problem all right. Before they issued that to my HR24s, I was very impressed with the overall speed of operation and noted that they were nearly as fast as my previous Dish 722k.
     
  17. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    Which is :confused: because my friend had more problems with the old GUI than the new.
     
  18. Rich

    Rich DBSTalk Club DBSTalk Club

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    The only thing we can do is wait. Just like we did after the DLB NR and any other major NRs.

    I tried that with "boxing" too. Same results as you got. I don't know if that's got anything to do with the GUI.

    Rich
     
  19. Rich

    Rich DBSTalk Club DBSTalk Club

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    How long have you had D*?

    Rich
     
  20. lparsons21

    lparsons21 Hall Of Fame

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    Since last August, so about 7 months this go 'round.
     
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