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Why Can't Slow Receivers be Fixed?

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by socal404, Mar 4, 2012.

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  1. Mar 9, 2012 #101 of 446
    lparsons21

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    About 4 1/2 years ago or so, I switched from E* to D*. Got an HR20 that for some reason just would not work in my installation. Went through 3 or 4 of them in the first few weeks with no improvement. They then switched me to HR21, which did work for the rest of the 2 years stint. But it was a tad slow at first and proceeded to get slower with nearly each and every 'update' that D* threw at it. When it got to the 2 year point, and I was at the 'throw the remote through the window' point, I switched to E*.

    After 2 years with them, and my adult son moving back home, I switched to D* last August for the NFLST free deal and made sure to get nothing but the latest and greatest, the HR24-500. Was tickled to see that even though they were slightly slower than my Vip722k had been, it was plenty fast enough in all operations. From my personal point of view, they should have not done diddly with 'updates' because everything worked and the speed and remote response was fine.

    Enter the HDGUI. At first it was slightly slower for some things but much quicker in the various lists. But then a few short weeks after that, and after a second 'update', things got slower overall, including in lists. But it isn't consistent.

    That brings us up to today. I'm not thrilled with the performance, but I have a few months before switching back makes any sense at all. But come August 16th of this year, my discounts drop off and if D* has not got the issues fixed to my satisfaction, I will be dropping D*.

    I'll lose Showtime Extreme HD and pickup BBCA in HD in the switch, and even with a $240 ETF at that time, I will save an additional $240 in the switch and have equipment that I feel will operate correctly. And that would be the Hopper/Joey, one of each will replace the 6 tuners I now have available, will be quicker in operation and have central management. And by August there will be enough reports on how it all works to make that call. Frankly I fully expect to make it.

    IF D* has the operation of the HRs up to snuff (solely decided by me), and if they are then willing to let me switch to an HR34 for a price that is decent, I'll stick with D* even though it would cost more than E*.
     
  2. Mar 9, 2012 #102 of 446
    raott

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    If history repeats itself (and I hope it doesn't) we will have to be very patient. It literally took years for D* to get it kind of right and for my receivers (which included an HR20-700) to finally become adequate from a speed standpoint and for the keybounce issues to disappear. With the HD GUI, it took about three steps back.
     
  3. Mar 9, 2012 #103 of 446
    Rich

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    I sure hope it gets better. Think back to the DLB NR, that was a beauty too.

    Rich
     
  4. Mar 9, 2012 #104 of 446
    JonW

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    The only thing that would even make sense is if they had 15 or so redundant images of the same firmware packed together to deal with drops in the transmission.

    It is likely that they break their code up in to multiple images. Maybe the kernel/OS portion is just 1MB, and their application code is 14MB or some such.
     
  5. Mar 9, 2012 #105 of 446
    veryoldschool

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    We are at a level here that I don't know in minuet details, "but" given you can swap a drive out with a blank one, everything [important] needs to fit that 1 Meg chip.
     
  6. Mar 9, 2012 #106 of 446
    swyman18

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    Agreed on the disappointing slowdown of the HR24-500. I got mine in 2010 and with the standard GUI it was lightning quick, pretty much never had to do a restart, guide flush, RAM clearing or anything. Now since the HDGUI, it has gotten sluggish. The usual remedies help a bit for a week or so, but it's definately not the same as it used to be. It's too bad.
     
  7. Mar 9, 2012 #107 of 446
    m4p

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    Quote:
    Originally Posted by m4p
    Thanks for the tips. I tried turning off ID but after entering 9-6-3 on the keypad, the green light didn't flash twice. I tried it again to make sure, and it still didn't flash twice.

    Yep, that's how I did it.
     
  8. Mar 9, 2012 #108 of 446
    dsw2112

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    The change in tuners on the HR23 always bothered me -- it just wasn't a well thought out decision. Here's the timeline:

    SWMLnb first look -- May 2008
    HR23 first look -- Nov 2008
    Folks start reporting SWMLine Dish installs -- 1'st qtr 2009
    SWMLine Dish is officially standard on HD installs -- October 2009

    The release of the HR23 followed shortly by the transition to SWM does display a lack of planning. Now, I have no idea how long the HR23 was in development (may have been years), but the overall decision still looks poor in retrospect. Then there's the R22...but I won't even touch that one :lol:
     
  9. Mar 9, 2012 #109 of 446
    Richierich

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    Well, that puzzles me as all 5 of my HR24-500s perform Fast with no problems so I wonder why others report these sluggish problems unless it is related to a bad hard drive or a bad or marginal power supply.
     
  10. Mar 9, 2012 #110 of 446
    Mike Greer

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    Or... Wait for it.... Bad programming by DirecTV engineering?:)
     
  11. Mar 9, 2012 #111 of 446
    Richierich

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    So I Guess In The Near Future All 5 Of My HR24-500s Will Start To Experience Sluggishness!!! :)

    Well, I will report back to you if it happens!!! :lol:
     
  12. Mar 9, 2012 #112 of 446
    Mike Greer

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    I certainly hope not!

    But in the poll "What receivers are sluggish with the new HDUI?" there are currently 785 votes and only 208 votes are for "Working as expected, no complaints" the other 577 votes are for 'sluggish'. It's obviously not possible to know how ALL the receivers are working since DirecTV's latest firmware debacle but according to this poll there are likely more people in the 'slow boat' rather than in your 'speed boat'!

    The worst thing about it is that the new HDGUI was touted as a 'fix for the sluggish' but for many of us all it did was slow things down that were fine before... Oh, and the 'look' changed but didn't use any of the additional screen real estate for anything... Same limited view of the playlists and guides.
     
  13. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    We might need another poll for who didn't bother to vote [because mine aren't slow] ;) :lol:
     
  14. lparsons21

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    What speed differences are out there among the various users leads one to believe that the hardware specs may be a bit on the marginal side and when some part/parts are just a smidgen away from the ideal, then we get the slow/sluggish operation.

    When talk of the new HDGUI was first starting up with 'it is all new code' and 'optimized for speed' comments, I questioned it. An HDGUI is not going to be faster on the same hardware in general. All those full color logos and nifty graphics come at a price and that price is needing hardware with more oomph!

    then we get the suggestions for fixes, the one I like is make sure you don't have the HD too full. Why? It is based on Linux and the Linux file system is not a slouch on other platforms doing a hell of a lot more work than these little DVRs. So what are the programmers doing with that file system that makes a fuller HD slow down so much?

    And overall, the HDGUI didn't bring anything to the table as you noted. Just a bit prettier with no increase in useability and no taking advantage of the space in an efficient manner. Basically lipstick on a pig. And they didn't need it on the HR24s since the SDGUI was very fast on all HR24s. I don't remember complaints about speed on the HR24s with the SDGUI.
     
  15. jimmie57

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    I wrote to them and suggested that they use the USB port to plug in a Flash Drive for all of the HD receivers and store the graphics on them. Then even the HD receivers could have all the graphics that the HD DVRs have and speed everything up if memory was a problem.

    They wrote back and told me that they would be infringing on someone's patent if they did that at this time.
    It sure would be a cheap and easy fix for a lack of memory if that has anything to do with the speed.
     
  16. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    It would seem the USB bus speed would keep this from helping any memory problems.
    The main difference with the 21-23s is they have a slower memory bus, than the 20s.
     
  17. Mike Greer

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    If everyone on this board were like you I’d agree – need a new poll… But there are plenty people here that jump at the chance to boost up DirecTV in just about everything they do.:D I doubt there are many people like you that didn’t vote for ‘no complaints’ if they didn’t have trouble.

    You never know I guess – maybe the 577 votes for ‘sluggish’ are the only sluggish receivers out there.:lol:
     
  18. Mike Greer

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    Could be... I for one would much rather go back to old GUI so my HR24s would go back to the speed they had. I guess that would be one way to 'fix' at least the HR24s!
     
  19. jimmie57

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    That is strange since when you look at the poll the HR23 is the least reported slow in the HR series of receiver.
    I am happy with mine. It is definitely better with the f update to the software.

    Maybe it is the Transfer rate that the Hard Drives are capable of that is the difference in the speed ?
    Some drives have more buffer than others and it seems to make a difference .
     
  20. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    I will say, I've given up on trying to even get into slow verses "not" with these receivers.
    Because of the testing, mine get rebooted weekly for the most part.
    I read posts that might be due to HDMI handshake issues.
    I have a friend with a HR24 that has needed to reboot every two weeks when he first got it [few months back] as he could watch it bog down to nothing.
    I've seen issues with channels that have scoreguide on them.
    I've seen where clearing NVRAM speeds mine back up, but I've also seen where it didn't make a difference, and when it did, what the hell caused it in the first place? :confused:
    I've read "solutions" [or causes] that make little to no sense to me as having any effect.
    It just seems that there are so many different setups [TVs, etc.] and ways the users use these [channels they watch], that some will always find that these "suck", while others don't, and if yours does "suck", the last thing you want to hear is someone saying theirs doesn't.
     
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