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Why does DIRECTV make it so hard to cancel HBO

Discussion in 'DIRECTV General Discussion' started by gio12, Sep 8, 2012.

  1. Fluthy

    Fluthy Legend

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    I would disagree, I think it closer to apples to apples. If I could cancel my HBO service online I think I would be willing to sign up more often knowing I would not have to deal with the potential 30 minute phone call. If DirecTV wants to offer me HBO at a discount over 3 months for example; they could easily do that through the website while I try to cancel my service. If someone calls into cancel HBO because they don't watch it, in most cases they are going to cancel that service no matter what the CSR says/offers (costing DirecTV $$). I would think this as I mentioned before pushing this to the website would eliminate some of the unnecessary calls handled by DirecTV's CSR.
     
  2. Hoosier205

    Hoosier205 Active Member

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    30 minute call? No. 5 minutes, maybe less. The system works and it works well. No reason to change it.
     
  3. Barcthespark

    Barcthespark Godfather

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    Yes, we know. D* is perfect and personal complaints are not allowed on this public forum. :rolleyes:
     
  4. Hoosier205

    Hoosier205 Active Member

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    Complaints are always welcome, but offer a compelling argument for why changes should be made. If the current policy isn't working then demonstrate that. Why would DirecTV change their way of handling something if there is there isn't a reason to do so?

    It's like one of my children asking if they can stay up very late on a school night. Then I ask why and the best they can come up with is, "because I want to." Try again.
     
  5. gio12

    gio12 Icon

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    Did not know, thanks
     
  6. gio12

    gio12 Icon

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    No it does NOT! I am more likely NOT to buy prem adds on, if its such a hassle to get ride of them. That same strategy backfires!
     
  7. gio12

    gio12 Icon

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    How do you know? have your seen SPECIFIC internal studies showing this? :nono2:
     
  8. Hoosier205

    Hoosier205 Active Member

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    You're in the minority. Enough subs do follow the predictable path to make the system work.
     
  9. Hoosier205

    Hoosier205 Active Member

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    Apparently you've never paid attention to their quarterly calls.
     
  10. gio12

    gio12 Icon

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    Every time? Please..get real! I can't tell you how many +30min class I have had for simple tasks., Oh, that's on my cellphone because I don't have a home phone. Now explain why its better to call in? :rolleyes: :mad:
     
  11. gio12

    gio12 Icon

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    !rolling:rotfl::icon_lame

    Oh brother...Maybe you need a new hobby! And you actually sat on that call and listed to them explain this exact issue?

    You either work for DIRECTV or really need to get out of the house sometime.
     
  12. Hoosier205

    Hoosier205 Active Member

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    I never said it was better for you. I said it was better for them. Show them why they should do it differently.
     
  13. MysteryMan

    MysteryMan Well-Known Member DBSTalk Club

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    It's obvious using a phone isn't your forte but what CCarneross said in post #23 holds true. :sure:
     
  14. gio12

    gio12 Icon

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    Its beter for them? if I call in, I am going to get some freebie or a deal that I don't need, then call and cancel the next day or so. Now DIRECTV is losing money on the deal giving me credits. Why should I have to play a game with the CSR. Hmm...Call in keep HBO for another 2-3 days and get $10 off a month for 6 months.

    That happened to me last year with the Sports pack. Called into cancel, they offered my $10 off for 6 months. called back 2 days later, cancelled the SP and kept my credit. Yeah, that's a good idea. :nono2:

    I can see why you don't have the CEO position there.
     
  15. gio12

    gio12 Icon

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    Ok dude :rolleyes: You got me. its faster online most of the time for me. Easier too. I am SURE it works a lot, but why not have the option. That's ALL I was saying in the original post.

    Does DIRECTV deal with carrier Pigeons then? Why use modern technology like the PHONE!
    Done with this.

    thanks
     
  16. Hoosier205

    Hoosier205 Active Member

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    Who is candle?
     
  17. Satelliteracer

    Satelliteracer Hall Of Fame

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    Minimum commitment is 30 days. Used to be customers would subscribe to HBO for a movie on Saturday night, cancel on Sunday and get a bill for $0.35 or something. It caused major problems with the studios, HBO, D*, etc, in terms of counting subscriptions. So now if you don't keep it 30 days, there is a $10 minimum penalty for cancelling early.

    That was put in a number of years ago for the reasons mentioned above.

    In terms of other providers, each has pluses and minuses. As an example, Dish had been charging a $5 downgrade fee for some programming downgrades regardless of when you downgraded. Not sure if they still do., but as recently as early 2011 they were. We all know some providers charge by the box rental\lease, some charge a whole home fee instead, etc.
     
  18. gaperrine

    gaperrine AllStar

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    Is this just your assumption or do you have access to the numbers? How much more do they make by using their current system? What is the value of incentives they issue to persuade people to not cancel premiums? How many people still cancel after spending time on the phone with customer service(which costs Directv money)?
     

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