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Why is changing the channel so difficult?

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by stlmike, Apr 23, 2010.

  1. Apr 24, 2010 #21 of 163
    Mike Greer

    Mike Greer Hall Of Fame

    Jan 20, 2004
    Salt Lake...
    This problem has been happening since the day my HR22s were installed. Sometimes it works fine sometimes not. Sometimes a ‘New and improved’ firmware release will make the problem worse then the next release improves the problem… At least for a while then the trouble returns.

    They are no doubt aware of this problem because it has been around for at least 2 years maybe longer.

    If they are working on it the problem must be a very very low priority.

    I wouldn’t count on these types of troubles going away – at least with the HR21/22/23 receivers…. For the most part the HR20s don’t seem to exhibit this problem. Hopefully the HR24 is fast enough that it can pay attention to the remote while it is doing something else.

    My suggestion would be as above – hit ‘info’ first then the channel you want.
  2. Apr 24, 2010 #22 of 163

    bird13 Cool Member

    Nov 3, 2009

    Only 2 years? Hey, c'mon people let's cut DTV a little slack here and have some patience. They oughta have this taken care of in another year or so.....

  3. Apr 24, 2010 #23 of 163

    ajc68 Icon

    Jan 23, 2008
    On my HR22 I can almost never key in a triple-digit channel that starts with a two. It's beyond frustrating. I've never had these issues on my HR20's.
  4. Apr 24, 2010 #24 of 163

    stlmike Legend

    Aug 24, 2007
    I've used both. About 6 months ago RF was completely unusable, so I switched to IR. Now IR is about the same. The "info" trick does seem to work, but why do we need tricks for simple things on a box this mature?
  5. Apr 24, 2010 #25 of 163

    shmengie Godfather

    Apr 12, 2007
    City of Angels
    well, my bad, then. i never had this problem until the latest nr, so i assumed it was new.
  6. Apr 24, 2010 #26 of 163

    Avder Hall Of Fame

    Feb 6, 2010
    This is also an issue I'm having with my HR21-700. It seems to get worse if I'm using doubleplay or an OTA channel through my AM21.

    Youd think they'd make processing remote commands a higher priority within the box up to a small percentage of the CPU's capacity.

    They shoulda made the HR series use upgradeable CPU and memory components so they could upgrade the processor and RAM each time they refurbish them.

    There are so many things I would do differently if I were designing the next DVR...
  7. Apr 24, 2010 #27 of 163

    RAD Well-Known Member

    Aug 5, 2002
    I agree it's a PITA when the box acts like this and hopefully one day it will be fixed.

    As a circumvention before entering the channel number press INFO to get the channel banner up and then enter the channel number, that works better for me.
  8. Apr 24, 2010 #28 of 163

    TheRatPatrol Hall Of Fame

    Oct 1, 2003
    Phoenix, AZ
    I've used that and I've also typed in "0" before the channel number.
  9. Apr 25, 2010 #29 of 163

    Nicholsen Godfather

    Aug 18, 2007
    Really? Where?


    "It's being worked on."

    "The check is in the mail."

    "The plane is on time."

    And.......(well, I won't go there, but all of us know a few fibs get told from time to time, especially in sales).

    I think we are well beyond the trust me, the next national release will fix the problem, phase. It gets better, it gets worse, but there always seems to be an issue with the slowness of channel changes on the HR21/22/23. Right now, the channel change by entry of the channel number function does not seem to work properly for a number of people. Mine is essentially unusable.

    If you can point to any real evidence to support your claim that its being "worked on," blaze away.

    Otherwise, I stand by my original post.
  10. Apr 25, 2010 #30 of 163

    raott Hall Of Fame

    Nov 23, 2005
    Not sure where you are getting this being a "new bug". Keybounce issues have been going on for a far longer time than the latest NR. Do a search for the issue.

    Personaly, they have improved for me in the latest NR, that doesn't mean it still doesn't happen frequently.
  11. Apr 25, 2010 #31 of 163
    David MacLeod

    David MacLeod New Member

    Jan 29, 2008
    not sure how far I can go here due to ce rules, but in last month I can now take any remote to any dvr and enter 3-4 digit channels with zero failures.
    whether you trust me or not, who cares. you want to complain, go right ahead does not bother me.
  12. Apr 25, 2010 #32 of 163

    raott Hall Of Fame

    Nov 23, 2005
    David, the problem is, this isn't the first time those doing the CEs have told those on NRs the problem has been fixed, only to see that not pan out when the NR hits, for whatever reason, so I wouldn't be harsh on those that have grown skeptical.
  13. Apr 25, 2010 #33 of 163

    camo Godfather

    Apr 15, 2010
    I've had my system for 3 weeks now and was having a problem also with the remote in IR mode. Went to RF mode in setup on receiver and works perfectly now. My receiver is a rebuilt from China HR20-700 model and the remote is RC65R. Make sure you have a RF remote, the model number will have a R or RB at the end. Not all receivers are capable of RF but if you go into the setup and the option is there for RF you do have a RF receiver. Just followed the instruction on turning on the RF.
    If you continue having problems in RF it may be weak batteries.
  14. Apr 25, 2010 #34 of 163
    David MacLeod

    David MacLeod New Member

    Jan 29, 2008
    I am fully aware of that, often it has been said its been worked on and is better only to have NR see no gain.
    I've made sure units run 2 weeks w/o reboot and issue, on all my units and remotes, is fixed. ymmv .
  15. Apr 25, 2010 #35 of 163

    ddingle AllStar

    Aug 19, 2006
    I am seeing these channel number entering problems on a big project we are working on.Clunky is the best word to describe these DVRs. All HR23s.The client is none too pleased about it.Cable tv options have been discussed. I am switching to HR24s as soon as they are available.We are taking heat because Directv can't seem to solve these issues on the existing DVRs
    Actually at home with an HR20, I dont have any real issues.
  16. Apr 25, 2010 #36 of 163

    shmengie Godfather

    Apr 12, 2007
    City of Angels
    i haven't had a keybounce problem for forever. i thought this thread was about key non-recognition. at least, that's what the op is talking about, and that's what i and others were responding to. meanwhile, a couple of people brought up the keybounce issue. or maybe they're lumping it in with keybounce.
  17. Apr 25, 2010 #37 of 163

    SPACEMAKER Freethinker

    Dec 11, 2007
    Mason, MI
    I grew frustrated with the same issues mentioned here. Then I decided to buy a Harmony 650 mainly because I liked the play/pause button being unified. To my surprise it also completely solved all of my remote response issues. Instant response every time on every button. Best of all, no "active" button.

    My point: Is it really the box that's the issue? Worn out remotes could be the culprit.
  18. Apr 25, 2010 #38 of 163

    raott Hall Of Fame

    Nov 23, 2005
    stlmike was describing keybounce
  19. Apr 27, 2010 #39 of 163

    spedinfargo Cool Member

    Oct 5, 2005
    You forgot my favorite: "We've got our best guy on it."

  20. Apr 27, 2010 #40 of 163

    Steveknj Icon

    Nov 14, 2006
    That's interesting....my Harmony 510 STILL has the same issues as using the D* remote, so I KNOW it's the STB, not the remote. I have an HR21. The thing that's annoying is they get it fixed and the next NR, it's effed up again. Then they fix it, and then it's effed up again...So my thought is, this is a memory issue and that everytime they change the code, they wind up being up against the memory restraints of the box.

    All I know, is it's very frustrating. The great features these boxes have, and changing channels, a basic function, doesn't work right.

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