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Why is Directv telling me I need an install to swap out my Genie

Discussion in 'DIRECTV General Discussion' started by goondog71, Nov 30, 2016.

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  1. Nov 30, 2016 #1 of 53
    goondog71

    goondog71 Mentor

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    Just wondering peoples experience. I was offered the free Genie upgrade due to the discontinue service of the Genie go. I also got offered the newest Genie which is 4k. This is great because I have a 4k tv and it is one that does not need the C61K. If the only thing that is needed is to swap out the Genie box, why is Directv want me to pay $50 for an install? Just confused since the security of HDCP 2.2 is built into the devices.

    Any thoughts?
     
  2. Nov 30, 2016 #2 of 53
    NR4P

    NR4P Dad

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    HR54's (for 4K) service, often times require a new LNB. Its more than a box swap.
     
  3. Nov 30, 2016 #3 of 53
    KyL416

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    They also replace the LNB on your dish with a newer one that can get the reverse band when they do 4K upgrades.
     
  4. Nov 30, 2016 #4 of 53
    goondog71

    goondog71 Mentor

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    That does makes sense, i was just going by what the person on the phone said that nothing needed to be touched.
     
  5. Nov 30, 2016 #5 of 53
    goondog71

    goondog71 Mentor

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    This is what I was told:
    the tech needs to actually activate that in the the receiver for the account. We are not able to ship out those receivers and have them work in 4k, the technician has to do it.

    The tech needs to turn on the 4k at the box? just seems odd
     
  6. Nov 30, 2016 #6 of 53
    ragweed10

    ragweed10 Member

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    I am a Tech, Can I do it.
    All I need is the instructions.
    I was under the impression, features were activated from Customer Service or Tech Support.
    The technicians always tell me they can't do this stuff, it has to be from a placed Order, then the office will activate it.
     
  7. Nov 30, 2016 #7 of 53
    DishCSR

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    That $50.00 is for the 4k install

    Sent from my SAMSUNG-SM-N900A using Tapatalk
     
  8. Nov 30, 2016 #8 of 53
    DishCSR

    DishCSR Godfather

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    You can do a gg genie swap without 4k install for no charge, it sounds like you either asked for 4k too, or the agent just assumed you also wanted 4k and added the rvu/4k install which is 49.95

    Sent from my SAMSUNG-SM-N900A using Tapatalk
     
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  9. Nov 30, 2016 #9 of 53
    ragweed10

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    The newest GENIE is the HR-54 ($ 7.00)
    It is NOT 4-K
    You need it - PLUS a mini Genie that works with 4-K ($ 7.00)
    They are $ 7.00 each per Month. = $ 14.00 for (1) TV
    Even if you have a NEW TV that does NOT need the C-61-K mini genie, you will still be charged $7.00 in addition to the MAIN GENIE
     
  10. Nov 30, 2016 #10 of 53
    goondog71

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    you need to pay for the RVU install even when you are using a tv that has it built in?
     
  11. Nov 30, 2016 #11 of 53
    tomspeer46

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    You will need a a C61K or a 4K RVU. No current DirecTV receiver can display 4K without one. The HR54 is the only Genie that can display real-time broadcast 4K, through the C61K or RVU. The HR44 can only record 4K and them play it back through the C61K or RVU. Part of the install is to replace the LNB with a one capable of the new Reverse Band for future 4K.
     
  12. Nov 30, 2016 #12 of 53
    goondog71

    goondog71 Mentor

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    No most of the samsung and LG 2016 4K tvs have teh RVU built in so no C61k is needed
     
  13. Nov 30, 2016 #13 of 53
    tomspeer46

    tomspeer46 Legend

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    I was in the middle of editing my above post to include the RVU.
     
  14. Nov 30, 2016 #14 of 53
    ragweed10

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    Will the HR-44 play back in 4-K ?
     
  15. Nov 30, 2016 #15 of 53
    HoTat2

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    Yes, but only 4K VOD downloads from ch. 1102 ...

    Sent from my LGMS550 using Tapatalk
     
  16. Nov 30, 2016 #16 of 53
    ragweed10

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    What about Channel 106 and any other Channels that broadcast in 4-K ?
     
  17. Nov 30, 2016 #17 of 53
    HoTat2

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    Not for the HR44 (or H44 GL + HDD).

    They cannot receive any of the linear 4K broadcasts on the chs. 104-106.

    Only 4K VODs on ch. 1102 ...

    Sent from my LGMS550 using Tapatalk
     
  18. Nov 30, 2016 #18 of 53
    ragweed10

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    Why ?
     
  19. Nov 30, 2016 #19 of 53
    HoTat2

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    I don't really know ...

    Must be something different about their hardware though from the HR54 since they run the same firmware.

    Sent from my LGMS550 using Tapatalk
     
  20. Nov 30, 2016 #20 of 53
    peds48

    peds48 Genius.

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    there is really no technical reason why the HR44 cant send those channels to either the C61K or a 4K RVU TV. The real reason is that the HR54 is classified as being a 4K SKU which is needed to activate the 4K service flag on a customer account.

    So to sum up, the why is because DIRECTV said so. No other reason.


    Sent from my iPhone using Tapatalk
     
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