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Why was internet required for my Dish installation?

Discussion in 'General DISH™ Discussion' started by mistermax, Nov 13, 2010.

  1. russ9

    russ9 Godfather

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    Jan 28, 2004
    Salti, whatever...

    From the original post: "I asked him if I had to have this box, and he said "yes, it was required".

    From my post: " IF the installer said it was needed, then he is lying."

    I could have said it better. IF he said "yes it was required", then he provided false information.

    Is everybody happy now?
     
  2. 356B

    356B Icon

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    Northern...
    My installer wanted a ethernet cord hard wired to the vip...... :brush: I got no free homeplug thingamajig either......!pepsi! I ask for a cordless receiver thingamajig to run off my Airport... I got a blank stare.......:sure: this was when the 922 first was made available, and I was the first in the Mendo to get one......:icon_da: I would imagine he's better now......:smoking:

    :icon_band
     
  3. Stewart Vernon

    Stewart Vernon Roving Reporter Staff Member Super Moderator DBSTalk Club

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    A friendly reminder to discuss the OP's original post and not each other...
     
  4. SayWhat?

    SayWhat? Know Nothing

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    This why I've always done my own installations. No installer to coerce me into things I don't want.
     
  5. Dave

    Dave Icon

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    This is a case of the installer telling a lie. Evidently he is not very knowledgable in the installation of Dish products. So he did tell a lie. You do not have to have your receiver plugged into a internet connection or phone line. The receiver updates nightly via the satelitte dish. Just another case of a less than honest or knowledgable installer. Remember it is not his pocket you should be worried about. But your own pocket and cost. You are signing a contract with Dish. Not the installer. :nono2::nono2::nono2:
     
  6. SaltiDawg

    SaltiDawg Active Member

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    Another brain surgeon. lol:rolleyes:
     
  7. sigma1914

    sigma1914 Well-Known Member DBSTalk Club

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    :lol: Some people think any time some gives incorrect info that it's a lie! It's not that the installer intended to deceive.
     
  8. SaltiDawg

    SaltiDawg Active Member

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    +1

    Exactly!
     
  9. James Long

    James Long Ready for Uplink! Staff Member Super Moderator DBSTalk Club

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    Of course we all know that people who discuss a product on the Internet know more about the product than the company. :)

    Quoth the DISH Network Residential Customer Agreement (as currently posted):
    4. EQUIPMENT
    E. Telephone/Broadband Connection. To optimize the operation of your Equipment, you must continuously connect each DISH Network receiver on your account to the same land-based telephone line and/or a broadband home network. Failure to connect each receiver to the same land-based telephone line and/or a broadband home network may result in interruption or disconnection of Services. We may charge you a TV2 Receiver Connection Fee for each dual-tuner receiver that is not connected to the same land-based telephone line and/or a broadband home network.​
    So not a "lie", just the company line. I'm not sure we can even call it "misinformed" when the installer is quoting written company policy. Per the customer agreement one MUST have a phone line or internet connection connected.

    Per experience I would not expect non-connection to be a problem on a two receiver account (three or more receivers on an account and one may find the non-connected receivers disabled by DISH with or without a call from the audit department). Per experience I don't see a need for connection on a non-DVR ... unless one wants to buy PPVs to watch live or use the customer service application (which may not even work without a phone line). But per contract said connection MUST be made, and as an agent of the company the installer was doing their job.
     
  10. SayWhat?

    SayWhat? Know Nothing

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    Well, not to split hairs, but it says 'to optimize', 'may', and 'may', not 'to operate', 'will', and 'will'. That makes it suggested or recommended instead of mandatory. The use the same language somewhere for the 508, but mine has NEVER been connected to a phone line in all the years I've had it, nor was my 30X.
     
  11. James Long

    James Long Ready for Uplink! Staff Member Super Moderator DBSTalk Club

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    "you must continuously connect each DISH Network receiver on your account to the same land-based telephone line and/or a broadband home network."

    Seems pretty simple. The why is irrelevant. (Although it appears that in the first post of this thread the installer gave a wrong why - perhaps he communicated something he misunderstood?)

    There are plenty of cases documented on this site and other sites discussing DISH Network where receivers DO stop working when they are not connected to a phone line. Normally it happens on accounts with several receivers and a high subscription level ... accounts that are likely to be used by those sharing accounts at different households. I've had receivers been turned off when a phone line lost connection. Ask Clark Howard. He ended up canceling his high dollar account over the phone line requirement. Receivers have been disconnected.

    There are also people who run multiple receivers without a phone line connection who have never had a problem. I don't know how they are getting away with not doing something that others have been punished for not doing. DISH doesn't publish their thresholds for how they target accounts for enforcement ... all we can do is guess based on the occasional examples given.
     
  12. SayWhat?

    SayWhat? Know Nothing

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    Again, it says 'To optimize the operation of your Equipment, you must continuously connect each DISH Network receiver on your account to the same land-based telephone line and/or a broadband home network.'

    It doesn't say it won't work if it isn't connected, it just says it might not work as well as if it was connected.

    It's kind of like saying 'To optimize the operation of your boat, you must use a high performance propeller' or 'to optimize the operation of your vehicle on ice you must use chains'.
     
  13. James Long

    James Long Ready for Uplink! Staff Member Super Moderator DBSTalk Club

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    "... result in interruption or disconnection of Services."

    Sounds like not working to me. Although to be fair, the receivers I had disconnected under this policy worked fine for everything they were designed to do except watching subscription television. Which is kind of the point. Interruption or disconnection of Services isn't a case of "not working well" for a subscriber when the purpose of the receiver is to receive said Services.

    The connection requirement is there. I wish that it were enforced uniformly so people wouldn't get so upset whenever the topic came up.
     
  14. SaltiDawg

    SaltiDawg Active Member

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    "... may result in interruption or disconnection of Services."

    I have reinstated the missing parts of the quotes in red.

    James,I know that you believe that it is still a requirement to have a phone line or www connection, but to seemingly intentionally omit meaning changing words from quotes you've posted in order to support your belief has undermined your credibility in at least some of our minds.

    I do not know if it is still a requirement to have the phone line connected as I have always had the phone connected, but I do know the true answer will not be found in your posts, moderator or not.
     
  15. SayWhat?

    SayWhat? Know Nothing

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    It's all in the way words are used.

    Middle School Studet: "Teacher, Can I go to the bathroom?"
    Teacher: "At your age, I believe you can, but you may not".
     
  16. Nick

    Nick Retired, part-time PITA DBSTalk Club

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    The...
    Actually, some of us have no idea what you said, or why. :shrug:
     
  17. SaltiDawg

    SaltiDawg Active Member

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    This explains why you have over nineteen thousand mostly valueless posts. :rolleyes:

    I had originally said, "Don't play the fool. You have no idea what the installer actually knew... nor do you know what he really intended to convey to the customer. And finally, we have no idea what the installer actually said..."


    A grade school education would have allowed comprehension and understanding.
     
  18. 356B

    356B Icon

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    Northern...
    I've got two receivers, a 922 and a 722k. The 922 is hooked to broadband and phone, the 722k ain't hooked up to neither....... :D the 722k works just fine. So where does the requirement for internet and phone come into play? I would imagine PPV and VOD....."follow the money" :money::money::money:. The stuff will work just fine with or without the bells and whistles. You can physically call to order PPV if that's the only option......(cell phone) :coffee Nobody really lies.......they just embellish the truth a bit......!pepsi!

    :icon_band
     
  19. James Long

    James Long Ready for Uplink! Staff Member Super Moderator DBSTalk Club

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    No need ... the entire quote was included previously in this thread, by me.

    It is a shame that even after Stewart's request people still sink to personal attacks. :(

    The entire quote was presented. Others "seemingly omitted" sections to "prove" what appears to be your side of the argument. Perhaps your ire should be aimed at them?

    The point is that paragraph clearly states interruption or disconnection of Services may result. That is NOT a simple "some things won't work" ... that is "the main thing won't work". One can ignore reputable reports of people having receivers disabled (not just "I can't order PPV" but "I can't use my subscription") but that hardly seems to be fair.
     
  20. SaltiDawg

    SaltiDawg Active Member

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    Actually, it's a shame that you would resort to posting this.

    You misrepresented what Dish has said at least twice. It must be quite important to you to be considered "right."

    I have no desire to personally attack you (your words apparently for Stewart's benefit), however you should be appraised that your posts on this matter are at best suspect.

    I'll not be responding. Sorry for any ill will.
     

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