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Wifi CCK Question from a technician

Discussion in 'DIRECTV Installation/MDU Discussion' started by hombresoto, Jan 11, 2012.

  1. hombresoto

    hombresoto Legend

    Sep 10, 2006
    I have not seen this problem before however my weekly "ration" of Wifi CCK's is very meager. I was on an MRV upgrade and installing the Wifi CCK as part of the job. Everything was going fine until I attempted to enter the customers security key. I entered the key "Zamboni552" (hockey nut) after correctly selecting the SSID of the customers router and the router repeatedly rejected the key. To make sure the passkey was valid I connected to his network on my smartphone. It would not work after several attempts. I have never had this issue.
    Any ideas?
  2. David Ortiz

    David Ortiz Save the Clock Tower!!

    Aug 21, 2006
    Fresno, CA
    Are there any special characters in the SSID? (apostrophe, or the like)
  3. hombresoto

    hombresoto Legend

    Sep 10, 2006
    No. My HTC Evo connected to his network just fine. My first thought was the customer gave me the wrong password but that was not the case. No special characters. Router 25' away. Customer did not want cable run through a room (couldn't blame him) or to pay for custom fishing (what else is new).
  4. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

    Dec 9, 2006
    This has both upper & lower case, which may be the problem.
    The CCK has a GUI where you can enter upper & lower case, as I think the receiver only does upper case.
    Ethernet to the CCK and try:
    Then use admin for the login and PW
  5. hombresoto

    hombresoto Legend

    Sep 10, 2006
    The receiver allows upper and lower case. Perhaps the "translation" didn't happen correctly.
  6. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

    Dec 9, 2006
    I know when we were testing the CCK, some of us needed to login to the GUI to set it up, which was what I was hoping to be helpful with here.
  7. dennisj00

    dennisj00 Hall Of Fame

    Sep 27, 2007
    Lake Norman, NC
    It may be too late, but if his router has the 'push button' to allow security synch you can try that with the w-cck.
  8. hombresoto

    hombresoto Legend

    Sep 10, 2006
    I definitely appreciate the help and suggestions! I think there may be a bug with the upper and lower case configuring via the IRD. I will login to the CCK next time. The customer ended up with a wired BBDeca.
  9. Billzebub

    Billzebub Godfather

    Jan 1, 2007
    Pittsburgh, PA
    If the customer has verizon FIOS it may be as simple as re-booting the router. I had to do that with the old wireless connection kit before MRV. After the re-boot the connection worked on the first try.
  10. Stuart Sweet

    Stuart Sweet The Shadow Knows!

    Jun 18, 2006
    If that address doesn't work, hardwire the CCK to the router temporarily and search the router's DHCP table for "decaw". Then use that address.
  11. Jodean

    Jodean Icon

    Jul 17, 2010
    I had one do the same thing, just would not accept the pass code although anything else would, laptop, phone, wii everything connected with the code, just not the wcck

    rebooted the router several times

    i was going to change the pass code on the router, but the customer's password to log into the router didn't work either, so not sure what to do if they dont know their password.
  12. Shades228

    Shades228 DaBears

    Mar 18, 2008
    There's a hard reset button on every router or you could just plug the cck into the router directly as VoS stated.
  13. Diana C

    Diana C Hall Of Fame DBSTalk Club

    Mar 30, 2007
    New Jersey
    What security modes does the wireless CCK support? New Cisco routers are defaulting to WPA2. If the router is set to WPA2 but the CCK is set to WPA (or WEP) you'd see exactly the described behavior.
  14. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

    Dec 9, 2006
  15. Manctech

    Manctech Icon

    Jul 5, 2010
    Early models of the cck had a problem where you had to reset the cck (use a toothpick and hold down the reset button for 15 seconds), then reset defaults on the IRD, and then red reset button the ird.

    When it comes back up try again and it would work.
  16. hilmar2k

    hilmar2k Hall Of Fame

    Mar 18, 2007
    Nothing should be limited to WEP or WPA anymore. Everything recent handles WPA2. Heck, WEP isn't even considered security anymore.
  17. Dradran

    Dradran AllStar

    Apr 21, 2010
    Today a tech arrived to troubleshoot a bad powerline adapter and the he replaced it with a CCK. The CCK would connect via no security and wep, however when I set my router to WPA,, we couldn't connect WPA even with the passcode as 12345678 and the ssid as netgear. It also would not connect by using WPS either. That is when I let the tech leave. I knew this would take a while to figure out and he had 6 service call after mine and it was already noon.

    Then I tried WPA2, changing the router and programming the CCK manually and it would not connect. I even configured the CCK though my computer with not luck. Thanks DBS forums for that information! I had a Netgear WNR834b circa 2006 which supports WPA/WPA2 which I was using to connect our laptop and cell phones. I bought a new Netgear N600 (WNDR3800) at Microcenter and it connected to the CCK without an issue on WPA2. I did manually program the CCK through my computer only because my WPA2 passcode is very long.

    Here is what I think is the issue. Just because the router will connect wirelessly to devices (cell phone, laptop) via WPA/WPA2, doesn't mean it is capable of handling a bridge (CCK) at WPA or better encryption. Consequently, the answer may not be what the customer wants to hear but an upgraded router may fix the issue.

    I would try to connect via no security and then WEP, if both work and WPA/WPA2 does not. I bet this is the issue.

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