Will Directv Stop Taking New Customers?

Discussion in 'DIRECTV General Discussion' started by raott, Jan 1, 2020.

  1. Rich

    Rich DBSTalk Club DBSTalk Club

    Feb 22, 2007
    Piscataway, NJ
    Kinda makes me think the whole thing about low value subscribers is more BS. More ways to deflect what's really happening.

    242424 likes this.
  2. mjwagner

    mjwagner Icon

    Oct 8, 2005
    Of course it is but what else are they going to say...
    242424 likes this.
  3. James Long

    James Long Ready for Uplink! Staff Member Super Moderator

    Apr 17, 2003
    Nothing tells a customer how much they are valued than labeling customers "low value".
    dreadlk, sparky27 and 242424 like this.
  4. slice1900

    slice1900 Well-Known Member

    Feb 14, 2013
    If they weren't mostly dropping low value customers they wouldn't have almost the same free cash flow now that they did a few years ago with several million more subscribers.

    They call customers "low value" in analyst calls or interviews. It isn't like the CSRs are telling customers to their face "we aren't giving you a deal because you're low value". Probably 0.01% of Directv subscribers are even aware of those comments, either those who read this forum or those who follow AT&T's stock closely and listen to the analyst calls.
    dreadlk likes this.
  5. Rich

    Rich DBSTalk Club DBSTalk Club

    Feb 22, 2007
    Piscataway, NJ
    ...and are dumb enough to believe all the BS.

    242424 and mjwagner like this.
  6. James Long

    James Long Ready for Uplink! Staff Member Super Moderator

    Apr 17, 2003
    By not replacing as many customers DIRECTV is saving on subscriber acquisition costs. One has to remember that every quarter DIRECTV lost hundreds of thousands of subscribers. They lost (on average) over a quarter million customers per month for the 11 years before they were purchased by AT&T. Fortunately (for those who like subscriber counts) they were able to gain (on average) a third of a million customers per month. It cost them over $2.7 million (on average) to gain those customers.

    DIRECTV is saving money by not adding as many customers as they did "back in the day".
  7. grover517

    grover517 AllStar

    Sep 29, 2007
    I thought that way from the day I first heard that line of BS. I get that they may want to minimize churn and all the costs with new customer acquisition but those aren't the only customers they are losing right now. From my own experiences as well as the sheer number of others posting in various vMVPD groups about how they too were leaving after 10, 15, 20 and even 25 years, they can't all be "non desirable" customers can they? I still can't stop SMDH over the win back call I got. There aren't many customers , "valuable" or not, that would want to deal with a company that treats them that way, myself included. This is NOT the DirecTV I personally "valued" for decades.
    gio12 and 242424 like this.
  8. Rich

    Rich DBSTalk Club DBSTalk Club

    Feb 22, 2007
    Piscataway, NJ
    I don't want to think about how much money I've spent on my D* subscription over the last 17 years. I don't want to think about how much money I've spent fixing D* equipment that they can't/won't fix. I don't know how much money I've spent making the D* DVRs work better than D* can make them work. Would I be one of those customers without value? I would not be surprised. Corporations always seem to try to baffle us with BS, seems like it's working.

    joshjr, dreadlk and grover517 like this.
  9. dreadlk

    dreadlk Hall Of Fame

    Sep 18, 2007
    I am just going to throw my two cents into it and say he is probably right but that his prediction is a long way off and depends on a lot of factors.

    Only When Directv streaming is a proven winner for Directv and has a significant customer base of it's own will AT&T try to move people over to the platform by force. If they tried it it any earlier and for some reason the platform did not attract enough people and was not profitable, they would have to shut it down and all those sat customers they converted would probably run to other streaming services. For now this is very similar to Microsoft and their move to Windows 10. They had to wait many years for the user base to upgrade from win7 on their own before they could try to force the remaining people over win 10.

    My Neighbor got Directv Streaming and he is not a happy camper. He was telling my wife that sometimes during his games it freezes for several seconds. She said he is rather annoyed but is being told by Directv that it will soon be fixed.
  10. Rich

    Rich DBSTalk Club DBSTalk Club

    Feb 22, 2007
    Piscataway, NJ
    He's really gonna get more annoyed when that doesn't happen in a timely manner. Don't know how many times I've been told that and nothing ever happened.

    dreadlk, grover517 and HiDefRev like this.
  11. NashGuy

    NashGuy Well-Known Member

    Jan 30, 2014
    Nashville, TN
    Live streaming video over the open internet ("over the top" or OTT) is challenging. The video provider can improve things a lot based on their back-end servers, the content distribution network(s) they use, etc. but there will always be factors that are out of their control since the stream ultimately travels across the user's ISP network.

    I'm only considering switching my parents to AT&T TV because they would also switch to AT&T Fiber as their ISP. So AT&T would control the entire network path for their video, including the in-home gateway router and the streaming boxes (as they would only want to use the AT&T TV boxes and remotes, not their Roku). In fact, based on the internal slides that leaked from AT&T back in the summer, it looks like AT&T TV customers with AT&T internet may get their live channels delivered via shared multicast streams (like Uverse TV uses) rather than individual unicast streams.
  12. lparsons21

    lparsons21 Hall Of Fame

    Mar 4, 2006
    Herrin, IL
    Yeah, it is now BS from ATT just like it was when DirecTV was saying the same thing. Just like now and in the past, I keep getting offers including $300 gift cards from ATT and previously from DirecTV. Other than chin music from the top, the ‘low value’ comment is just BS.

    Sent from my iPad using Tapatalk Pro
    242424 and Rich like this.
  13. gio12

    gio12 Icon

    Jul 31, 2006
    Miami, Fl
    AT&T keeps sending my letters, $300 Visa offers, etc to com back. HELL NO! Unless is a complete overhaul at AT&T or DIRECTV is sold off. Hell, I wish AT&T would just go under, LOL.
    Spent som nay happy ears with then until 2017. Then it was nothing but downhill. YTTV and Philo gives me everything I need and cheaper. All I miss really is some 4K sports.
    Its just a matter of time before YTTV gives me that.
    xrobmn likes this.
  14. eletric chicken

    eletric chicken Member

    Dec 28, 2019
    i don't think they will. they have to keep subs up for the shareholders. and with people fleeing pay tv it seems like they will do almost anything to retain customers!!!

Share This Page

spam firewall