We've reached a point to agree on, at least temporarly. Although what I got for paying the false install charge is nothing at all, the order still shows As a "pending order" and that order still being open should aid me somehow. If they credit my account for the error, The pending order will vanish and the info that I need for this job will be gone. So at this point it appears if they hold my money, somehow it'll make this whole thing easier but I'm lost myself as to how or why ...well no matter for now. Since I looked at the website aweek ago, 1 of the two installers listed has also vanished. I will call this one last place to see if they'll even call me back but the call is now somehow my resposability as is dealer hunting, which got more exciting since I now have a moving target to catch. What a way to do business! Hunting resumes monday ... keep ya'll posted. I am not nearly ready to just give up and forget it!