Win back called me last week with an offer to restart service in my second home . Part of the offer was free premium movie channels for 3 months . The following day I received my confirmation email and noticed the free premium channels was missing from the programming section . The other parts of the offer were there including free Sunday Ticket . I called Directv about the missing premium channels and the rep told me they are in your account and I just need to call after installation to have them added . The rep could not explain why they were not included in the email . Is this the way they handle such situations ? Should I be concerned ?