Wireless Joey's Disconnecting from Hopper

Discussion in 'Hopper System Support Forum' started by JoeAtHome, Nov 18, 2019.

  1. JoeAtHome

    JoeAtHome New Member

    Nov 18, 2019
    I have a Hopper 3, a wired Joey (via MOCA) and 2 wireless Joey's. Intermittently, the wireless Joey's disconnect from the Hopper. The wired Joey never looses its connection to the Hopper.

    I initially thought it was a bad Joey Wireless Access Point (WAP), so I purchased a new WAP. It still happens with the new WAP. Sometime, the wireless Joey's come back online themselves, sometimes I have to reboot the WAP and reconnect the wireless Joey's.

    When the wireless Joey's go offline, and I check the diagnostics screen for the wireless Joey, it says "Link Status: Unlinked" but it also says "Link Quality: Strong".

    I've moved the Joey WAP away from my home router and all other electronics. I have also run some wifi frequency analyzers and the Joey WAP is on a channel by itself. No other wireless devices overlap the Joey WAP's channel.

    Does anyone have any suggestions to fix this issue?
    Last edited: Nov 18, 2019
  2. Jim5506

    Jim5506 Hall Of Fame

    Jun 7, 2004
    If you are using a wireless router from certain ISPs, they cause problems with the wireless Joeys. Recommendation is to use a wired modem connected to a wireless router.

    IIRC Comcast is one of the problem children.

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