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With DirecTV, how do you sign a phone contract?

Discussion in 'DIRECTV General Discussion' started by Carl Spock, Jan 1, 2008.

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  1. Jan 1, 2008 #1 of 14
    Carl Spock

    Carl Spock Superfly

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    This came up in another thread. I'd like to know the answer.

    If someone reaches an agreement with DirecTV over the phone for a new receiver, how is that contract signed? Assuming the receiver is owner installed - it's just a swap-out under this scenario - how does DirecTV have the customer sign the new contact or its extension?
     
  2. Jan 1, 2008 #2 of 14
    HersheyBud

    HersheyBud Cool Member

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    I upgraded last August over the phone. A week or two later I received the "Extension Agreement" in the mail. It stated something like if you do not agree to contact DirecTV, otherwise they assume you DO agree without actually signing anything. A DirecTV installer upgraded the dish and brought a new HR700 with him. I guess if someone would not agree to the extension, the installer would become Repo man and confiscate the receiver. At the time I thought it a bit unusual the Customer Rep did not even mention anything about the renewed 2 year commitment...yet I wasn't surprised when it came in the mail.
     
  3. Jan 1, 2008 #3 of 14
    mopzo

    mopzo Legend

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    Verbal agreement over the phone is the same as signing a contract. When I placed the order for my upgrade, DTV stated this portion of the conversation was recorded for contract purposes.
     
  4. Jan 1, 2008 #4 of 14
    litzdog911

    litzdog911 Well-Known Member

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    It's no different than if a phone company calls you to switch long distance plans .... your verbal commitment over the phone is legally binding.
     
  5. Jan 1, 2008 #5 of 14
    Carl Spock

    Carl Spock Superfly

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    I was more interested in the mechanics. So far we have two ways, one by mail and another by a recording.

    I'd imagine all of those conversations with a CSR are recorded, or at least could be.
     
  6. Jan 1, 2008 #6 of 14
    JLucPicard

    JLucPicard Hall Of Fame

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    I think the recording of every conversation does occur and can be retrieved if neccessary (I've read advice on here to note who you talked to, badge # and time/date of conversation so they can retrieve it if needed, plus I worked at a place with a call center and we sometimes needed to retrieve conversations when customers felt their wishes were not carried out correctly).

    Everytime I have gotten new equipment either as new purchses or replacements for broken receivers, I have received a copy of the terms & conditions by snail mail as well. It contains the standard-type language such as "continued use of our equipment and reception of our signal will indicate acceptance of these terms...".

    If I remember right, CSRs have also read some standard language scripted what-have-you about lease terms, etc. I say 'if I remember correctly' because I am so familiar with it all from past experience and being on DBSTalk that I really don't listen too closely other than knowing "here we go again with the required language".
     
  7. Jan 2, 2008 #7 of 14
    jkast

    jkast Cool Member

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    Isn't it an interesting cultural footnote that over the past 70 or so years that the meaning of "agreement" and "contract" have shifted so much to a written and signed document. It used to be that one simply had witnesses to an agreement and the documentation was viewed as a record that was most likely incomplete and perhaps inaccurate .... The intent of the parties was what counted. The document was useful in court, but not really the essence of the agreement or contract.

    We certainly have gone downhill....
     
  8. Jan 2, 2008 #8 of 14
    Stuart Sweet

    Stuart Sweet The Shadow Knows!

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    There have always been verbal contracts... even before there were written ones. Sure there's the idea that you can sign something and it protects both parties but verbal contracts, handshake contracts, and since 1997 electronic contracts are valid and enforceable.
     
  9. Jan 2, 2008 #9 of 14
    Elephanthead

    Elephanthead Legend

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    I was under thie impression from my basic business law class that contracts that require more then 1 year to complete must be signed? Don't we have some smarty pant internet lawyers to set me straight? Not that any of this is going to keep DTV from suing you and negativly reporting on your credit reports if you don't pay the breakup fee.
     
  10. curt8403

    curt8403 Hall Of Fame

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    I think that they use the signature from the installer order for the contract
     
  11. bonscott87

    bonscott87 Cutting Edge: ECHELON '07

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    I've never signed a thing with DirecTV and I've been with them for 11+ years.
     
  12. CJTE

    CJTE Hall Of Fame

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    When you sign the original work order, you're signing the initial contract, which has a clause that says that you agree to any subcontracts made after the inital contract, such as upgrading a receiver, blah blah blah.
    I dont know the exact wording, I beleive all this is available online at directv.com as well.
     
  13. CJTE

    CJTE Hall Of Fame

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    BTW, they arent "contracts" they are "commitments"
     
  14. dgordo

    dgordo Hall Of Fame

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    I assume you are referring to the statute of frauds, which states, among other things, that promises that by their terms cannot be completed within one year must be in writing. The writing signed however does not need to be the one that states the terms of the commitment. As other have mentioned, it could be the form the installer has you sign, the form you sign at best buy when you buy a receiver, etc, as long the writing references the commitment contract.

    Additionally, parties to a contract can agree to anything that is legal. Every form I have signed with directv had a clause that allowed for all future agreements between myself and directv to be oral, thus contracting around the statute of frauds.
     
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