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Wonky receiver question

Discussion in 'General DISH™ Discussion' started by CeeWoo, Sep 8, 2017.

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  1. Sep 8, 2017 #1 of 11
    CeeWoo

    CeeWoo Godfather

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    A couple times this week, my ancient 211k has needed to have a hard reset (unplug then plug back in) in order to get it to work. I don't have the protection plan. Anyone have info about the current plan available? Just trying to figure out if it's worth buying
    Thanks!
     
  2. Sep 9, 2017 #2 of 11
    RBA

    RBA Well-Known Member

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    Contact DISH Tech Support and see what they have to offer. Mine failed completely and needed to be replaced, I was offered an owned replacement for $50 that came with a 1 year warranty. I was also offered an upgrade to a Wally for $50 but by the time options were added to make Wally equivalent to a 211K it was over $100.
     
  3. Sep 9, 2017 #3 of 11
    satcrazy

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    Great...
    I've had trouble with the 211k since it was installed two years ago. Yes, I've called and filed a complaint which got me a replacement. The replacement is a little better, but not by much. The first would barely respond to the remote, and I tried everything, NADA. the second responds a little better BUT, It does something my 222k Never does. EVER. Sometimes when I go to change channels, It LAGS, for several minutes, stops, shuts itself down [ as in black screen, and OFF.] Like it's totally confused. It then turns itself back on, and has to "acquire" signal that takes forever. Then download guide.
    Just did this again the other day when I tried to exit the "interactive weather channel."
    My 222k has zero issues.
     
  4. Sep 10, 2017 #4 of 11
    RBA

    RBA Well-Known Member

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    Do you have a HDD attached to the 211K? oops
     
    Last edited: Sep 10, 2017
  5. Sep 10, 2017 #5 of 11
    P Smith

    P Smith Mr. FixAnything

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    HD TV or HDD ?
     
  6. Sep 10, 2017 #6 of 11
    Darkman

    Darkman Hall Of Fame DBSTalk Gold Club

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    ^ ^ ... wow you are still here, lol :D
     
  7. Sep 10, 2017 #7 of 11
    CeeWoo

    CeeWoo Godfather

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    Yes, I've had a Hard drive connected...but after the problem began, I disconnected it and the problem still exists.
    Today was worse than previous. Took several resets to get it to work
     
  8. Sep 11, 2017 #8 of 11
    CeeWoo

    CeeWoo Godfather

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    totally dead today...I just called and walked thru 'troubleshooting' (they decided it won't power up LOL)
    Replacement on the way & should be here in 2 to 4 business days. Only charging me shipping of $15, so I'm happy :)
     
  9. Sep 13, 2017 #9 of 11
    CeeWoo

    CeeWoo Godfather

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    Almost exactly 48 hrs after phoning I have my new (remanufactured) receiver up and running. It's been a lot of years since I activated a receiver and must admit, it's a whole lot easier now than it was in the 'good ol days'

    Didn't even have to talk to a CS Rep...just setup using the remote, and a quick phone in and used the #1 button on the phone a couple times and it's all done

    Return going out today :)
     
    crodrules likes this.
  10. Sep 21, 2017 #10 of 11
    satcrazy

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    Great...

    Sorry for the delay, the answer is NO.
     
  11. Sep 21, 2017 #11 of 11
    satcrazy

    satcrazy Icon

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    Great...
    Good for you!

    Only difference here, I would not have dealt with that problem as long as you did.

    If you jumped through all the hoops to get it to work properly and that failed, time for a replacement!

    In my case, this is the second receiver with a different issue, and I'm irritated. I'll call dish when my 211k gets "confused" again and see what can be done, as long as I don't get charged for it.
     
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