I've been a long time customer and called them about the updated protection plan. The rep offered me a Genie at no cost and would only be charged the $49 installation. Two year commitment no problem. Right now I have 2 HR20-100 units in the same location and only use them with one TV. I set up for an install of the Genie, deactivating one unit and keeping the other active. I like the picture in picture feature of the Genie, but don't care about the whole home DVR. Will probably cancel that. Kind of indifferent about getting it since I won't make use of the whole home service, which seems to be the main thing. On the other hand, my units are old and probably wouldn't hurt getting something newer. Any other reasons to upgrade?