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Would like to know about free upgrade.

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by TEN89, Nov 19, 2011.

  1. Stuart Sweet

    Stuart Sweet The Shadow Knows!

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    Yes, only the HR20 is not 3d compatible.
     
  2. JMII

    JMII Legend

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    I'm about to go this route myself. The wife called last week and got them to send "new" units to upgrade our two aging HR20s (we were due). However what did I receive? HR21s that were refurb '07 units! So I spent an hour on the phone telling DTV that this was unacceptable, these units are not an upgrade, they are a cross-grade in my book. In fact considering they removed the antenna input its more like a down-grade since I suffer from alot of rain fade here in South Florida.

    After going thru two reps they admitted they have no control over what the warehouse ships out, but if they send a truck and list the install as a "Home Cinema Connection" (or something like that) then you have a much better chance of get new HR24s, still no guarantee. However this way when the tech arrives I will immediately ask if he has HR24s, if he doesn't have them then I'll just tell him to go onto the next call. I refuse to accept 5 year old equipment. The speed of the HR20/21 boxes is a joke, I know because my brother and parents both have HR24 and its scary fast in comparison. My parents got theirs as part of a new install (upgraded to HD on two sets) and my brother did the movers connection + Sunday Ticket.

    This is one area DTV really screws up: if your a new customer or adding services then you get the latest and greatest stuff... but if you have older equipment then they just swap in older refurb stuff as an "upgrade" :nono2:
     
  3. dpeters11

    dpeters11 Hall Of Fame

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    Though if you want OTA, you'll need an AM21, even on a 24.
     
  4. spartanstew

    spartanstew Dry as a bone

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    What does that mean? Due for what? Is there a certain time frame where existing customers are due for all new equipment? Were the HR20's working? Then you're not "due" for anything.
     
  5. sigma1914

    sigma1914 Well-Known Member DBSTalk Club

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    So, you wanted 2 new free receivers "just because?"
     
  6. TomCat

    TomCat Broadcast Engineer

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    DTV has been pushing a "free upgrade" to whole house DVR service lately; maybe that is what the OP is referring to. That would imply potentially more modern (just not necessarily faster or more reliable) DVRs than the HR20.
     
  7. spartanstew

    spartanstew Dry as a bone

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    Well, they're upgrading the service, not the receivers.
     
  8. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    I believe the fine print says "for new customers".
     
  9. JMII

    JMII Legend

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    Define "working". When I go to change channels and it takes up to 8-12 seconds (yes I timed it) then I don't consider that to be in useable working condition. My wife was feed up and I don't blame here: the iPad app switches channels quicker!

    And yes the rep on the phone said we were "due". I have no idea how she came to that conclusion, but I've called several times in the past and was told I was not eligible for an "upgrade". Not sure how DTV figures this stuff out... and I don't think they know either which is why this upgrade nonsense is so confusing.

    The bigger issue is that new customer's get the good stuff but once you have equipment DTV tends to ignore you. At least that has been my experience. Keep in mind I've been a DTV customer since 1997... back when you could BUY (from Sony or RCA) and install the equipment yourself!
     
  10. harsh

    harsh Beware the Attack Basset

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    Ignoring the aforementioned 3D capability that the HR20 doesn't support.
     
  11. spartanstew

    spartanstew Dry as a bone

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    Just a matter of perspective. Everyone is a new customer at some point, so it's fair for everyone. As far as "good", I've had just about every D* DVR that there is and don't really see any difference between them (except the HR34). The HR20 I received 5 or 6 years ago performed just like the HR21 and HR23's I had. When the HD GUI rolls out everywhere, even the difference in speed regarding the HR24 will be moot.
     
  12. billsharpe

    billsharpe Hall Of Fame

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    Bigger hard disk, faster remote response, nicer-looking black box come to mind.
     
  13. bidger

    bidger Hall Of Fame

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    And a brand spanking new 2 yr. commitment.
     
  14. CCarncross

    CCarncross Hall Of Fame

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    I doubt there are many HR20's that D* would send out to you with 300-320 GB drives in them anymore, I'm sure most have been upgraded to 500GB during refurb process....Anyone that cares about how big the HDD is has most likely added their own much bigger(1TB-2TB) external unit making that point very small. The HR20 is actually the 2nd faster HR2x unit, so I unless you are for sure getting an HR24, it actually has better remote response in my experiences.
     
  15. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    Not sure I'd make that bet.
    I have two HR20-700s waiting to be returned and their drives pass all tests.
     
  16. TomCat

    TomCat Broadcast Engineer

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    That 300-320 theory depends on a lot of factors:

    1) How many of the returned DVRs had HDD issues. I'd guess 65% were returned for drive problems, 25% for other problems, and 10% for no good reason (no failure). That could be way off.

    2) How many of those with drive problems that needed actual drive replacement. Probably half, give or take.

    3) When 300-320 GB HDDs either became unavailable or 500 GB HDDs became available at a lower price. Hard to judge.

    4) How large of an extra stockpile of 300-320's DTV amassed. Even harder to judge, as it depends on what was available when, what the prices were, and the individual whims of those who amassed them.
    That could mean anywhere from 25 to 75% of HR20 refurbs have drives larger than 320 GB. If I had to guess I would go with about 1/3, and that's probably generous.
     
  17. TomCat

    TomCat Broadcast Engineer

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    Aww, really? :rolleyes: Ya think? Darn the luck!

    When's the last time DTV or any other media company gave existing subscribers a break that might cost the company money?

    I think it was just after....never.
     
  18. dualsub2006

    dualsub2006 Icon

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    Well, let's see. Saturday D* came and did the SWiM conversion and whole home DVR for an install fee of $49. And gave me a new HR24 for free.

    So, last Saturday D* did something for free for this customer that still had 7 months on his contract.
     
  19. spartanstew

    spartanstew Dry as a bone

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    I get free HBO or Showtime or Cinemax every time I call and ask (currently getting Showtime for free)
     
  20. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    Actually you got a deal on the upgrade and extended your contract, but "yeah" you got something [good]. ;)
     

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