Would you pay for a same day service call?

Discussion in 'DIRECTV General Discussion' started by Mertzen, Jul 29, 2009.

Would you pay for a same day service call?

  1. Yes, it will save me money not missing work time

    0 vote(s)
  2. Yes, I hate to wait around for the tech to show up

  3. No, I rather use the free PP ( if you sub to that )

  4. No

  1. JayB

    JayB Legend

    Mar 19, 2007
    My BC contract with TW says 4 hours, 24/7, which is the main reason I got it. However, I do effectively pay extra for the service call since I pay about $60 for BC vs. $45 for plain and dusty road runner or $55 for road runner turbo. But, as you say, if you're doing any business from home or you just have to have service all the time because you can't stand to be disconnected (I'm a bit of both), it's more than worth it.

    Which I guess just reiterates the statement I made earlier - I'd pay extra to get instant/near instant service for anything I can't fix myself.
  2. kevinturcotte

    kevinturcotte Active Member

    Dec 19, 2006
    Depends. Is it something I can't fix myself? How big is the problem? If I'm completely without Tv, couldn't fix it myself, and couldn't get a free appointment (I have the Protection Plan) within a couple of days, then I probably would be willing to pay.
  3. Jeremy W

    Jeremy W Hall Of Fame

    Jun 19, 2006
    I'm not paying for a service call, period. Besides, my cable (Internet) provider will frequently do same-day service calls, and they never charge for them.
  4. cantrellswire

    cantrellswire Mentor

    Jan 4, 2008
    I see a lot of nos. But to answer your question, yes. The kinds of people looking for your service don’t frequent sites like this. This probably isn’t the best place to go for your type of question. Most people here can fix their own systems. I do DirecTV work and I haven’t worked for DirecTV or any of their contractors for over a year. I charge $89 for my service calls, parts not included. I get at least 4 to 5 service calls a week from referrals and light advertising. Good luck!
  5. joe diamond

    joe diamond Hall Of Fame

    Feb 28, 2007
    I explain up front,
    I ask if they have the protection plan and advise them to explore a replacement receiver before I roll. Many times they have already done this.......and the HSP guy has been there....and left without a fix.

    Sometimes it is true custom work.........sometimes it is loose bolts and a week or so before a "tech" can arrive to tighten them.

    I give sources for replacement boxes and, until recently, had a source for them myself. American Satellite & Entertainment is no longer doing fulfillment work........I won't work for the HSPs.

    DTV wants to take over the whole service area and the whole sales area...which is their call (couldn't spell prerogative)......but they are doing poorly. I suspect the people who are doing the work now were fired by the companies who will not now consider DTV deals. In a forum you only get single voices............this is not really a poll. (IMHO)see?

    Leave cards around,,,they will find you.

  6. Extreme2KEclipse

    Extreme2KEclipse Legend

    May 28, 2007
    I voted for option 1.

    Time is money to me, so if I'm already at home for the day, or can get a tech to arrive at a specified time-frame then I will pay for that service seeing as DirecTV provides wide open time-frames, and usually the tech is running late anyways. I hate sitting at home from 12-5, only to have the tech show up at 7 or later...causing me to loose out on at least 5 hours of billable work.
  7. SteveHas

    SteveHas Hall of Fame

    Feb 6, 2007
    Not from the techs and installers D* uses in New England
    They are the worst!

    I would consider paying for a real tech, or installer to come to my home however.
  8. kenman

    kenman Cool Member

    Feb 17, 2008
    Voted no, I would do it myself.
  9. TigersFanJJ

    TigersFanJJ Hall Of Fame

    Feb 17, 2006
    Most people would say that they'd gladly pay extra for same day service, but few really mean it.

    One of many examples:
    I had a guy call me yesterday morning wanting a second line ran to a room so that he could replace a standard receiver with an owned DVR. He told me the reason he kept my number for two years after I did his movers connect was because I was the most knowledgeable and professional tech he had ever dealt with.

    I let the guy know that I lived an hour away (one way) but would install it for him yesterday evening for $75. He replied, "Directv quoted me $50 so I was hoping to get it done for less than that." I politely declined.

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