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Wow, great customer service

Discussion in 'DIRECTV General Discussion' started by kxaz145, Aug 24, 2010.

  1. kxaz145

    kxaz145 New Member

    May 1, 2008
    So I have kind of an unusual setup for one of my receivers. I use the RF out to drive a TV on the other side of the house. I also send the TV OTA from a roof top antenna. Hook both coax cables into a two-way splitter with the output going to the TV antenna input. Channel 3 pulls up DTV and I have the capability to tune in local HD channels when wanted. Worked great for a couple of years.

    A couple of weeks ago I lost the signal from the DTV receiver. Looked through my other DTV receivers 'on the shelf' for an RF out model. I had an old R15 and hooked it up- no dice. The RF out didn't work. Just for the heck of it I called DTV and spoke with a courteous and knowledgable CSR. He verified my issue, understood why I needed a receiver with RF out and said he would have a replacement shipped to me at no charge! Two days later the receiver arrived and I had it installed and activated the next weekend. I'm back in business. A very pleasant experience and much different from other calls in the past.

  2. Manctech

    Manctech Icon

    Jul 5, 2010
    Glad to hear you had such great success!
  3. fiendz666

    fiendz666 AllStar

    Oct 6, 2006
    Just like any other business, we only hear the bad experiences and very seldom the good ones.

    I myself have had bad experiences. I am guilty of posting here about it. But in the end, D* has always resolved my issues and kept me happy.

    Glad to hear you had a good experience.
  4. whoray85

    whoray85 Cool Member

    Aug 8, 2009
    If in the future this happens again, you should be able to use an RF modulator to run from the composite (AV) output.

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