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XM 'Offers' Refund for Outage

Discussion in 'Sirius XM General Discussion' started by Nick, May 25, 2007.

  1. Nick

    Nick Retired, part-time PITA DBSTalk Club

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    Apr 23, 2002
    The...
    XM said it would provide refunds to subscribers who were affected by its service
    outage earlier this week. The company said customers who request a refund will
    receive a credit for two days of service on a future bill.

    A quick search on the XM website for "refund" and "outage"returned no relevant
    results, so we suggest you try to contact XM by phone for your refund. Good luck.

    1-800-XM-RADIO (1-800-967-2346)
     
  2. Nick

    Nick Retired, part-time PITA DBSTalk Club

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    Apr 23, 2002
    The...
    UPDATE: A call to XM secured my own refund in the form of a credit to my account.
    If you call, be prepared to provide your XM Radio ID or you will have to answer an
    incredible number of questions to establish you are who you say you are. Who else
    would go to that much trouble in order to obtain a credit to someone else's account?

    :shrug:
     
  3. Christopher Gould

    Christopher Gould Icon

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    Jan 14, 2007
    so what did that amout too $.86
     
  4. hilmar2k

    hilmar2k Hall Of Fame

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    Mar 18, 2007
    For that small of an amount, they ought to just credit everyone automatically. It certainly isn't worth the effort for me.
     
  5. Geronimo

    Geronimo Native American Potentate DBSTalk Gold Club

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    Mar 23, 2002
    $.67 actually. but they actually rounded it up to an even dollar.
     
  6. Juggernaut

    Juggernaut AllStar

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    Apr 5, 2007
    Cost them a lot more to automatically credit everyone. I'm sure many listeners are unaware of any outage, were not using the service at the time, and/or don't want to bother making the phone call for a "lousy" dollar.
     
  7. Steve Mehs

    Steve Mehs Hall Of Fame

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    Mar 21, 2002
    I'm not bothering, I’m cheap but not Charlie cheap.
     
  8. rasthan

    rasthan Mentor

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    Apr 30, 2006
    lol good one! :lol:
     
  9. BobbySteelz

    BobbySteelz Godfather

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    May 24, 2007
    I'm already getting over on them for the price of my service. I'm too lazy for this.
     
  10. pez2002

    pez2002 Hall Of Fame

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    Dec 13, 2002
    i wont be calling :)
     

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